IMU Digital Desk Supervisor

IMU Digital Desk Supervisor

Location: Stuart Ross House, Warwick

Contract: Permanent Contract

Salary: £16,801.50 - £19,638.00 + allowances (Shift Allowance, Weekend Working Allowance)

Supervise the performance of the IMU and Digital Desk and ensure a high-quality service to members of the public, police officers and partner agencies.

Manage the investigation of criminal offences by the IMU/DD team ensuring compliance with National Standard of Incident Recording (NSIR), National Crime Recording Standards (NCRS), Home Office Counting Rules for Crime (HOCR) and qualitative measures, through robust QA and audit processes.

Engage with internal and external stakeholders to ensure compliance with national standards.

Oversee effective management of contact from members of the public across multiple communication channels to determine the appropriate level of response.

Ensure support for victims and witnesses in line with the Code of Practice for Victims and Witness Charter.

Act as initial point of contact for internal and external complaints.

Mentor and develop new and existing team members.

Perform other duties as required.

Knowledge: Level 3 Supervisory qualification or equivalent experience; Knowledge of NSIR, NCRS, HOCR.

Experience: Experience in criminal investigation processes; Supervisory experience within a high pressure customer service environment; Ability to motivate teams to achieve targets and meet standards; Proven mentoring, tutoring and coaching of staff.

Key Skills: Ability to work to strict deadlines managing a high and diverse workload; Excellent oral and written communication skills; Competent in IT including Microsoft packages.

Shift working including weekends and late shifts; Unsocial working hours; Exposure to disturbing/unpleasant images or tasks.

Warwickshire Police are committed to equality, diversity and inclusion. We work to increase diversity and inclusion within the Constabulary, including communities under represented, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds. All applications will be treated on merit based on evidence provided and suitability for the role.

Individuals placed on the Police Barred and Advisory lists will not be considered for employment for a minimum of 5 years from the date of listing for gross misconduct, or 3 years for poor performance.