Salesforce Product Owner

Salesforce Product Owner

London Bridge (2 days office-based, 3 days remote working)

Up to £75,000

Hyde is looking for a Salesforce Product Owner to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.

As a Salesforce Product Owner (internally titled CRM Manager) at Hyde New Homes, you will lead the strategic development, optimisation and delivery of our Salesforce Sales & Marketing platform. You will play a pivotal role in driving customer insight, improving digital journeys, and enabling data-driven decision-making across the organisation. This is a strategic, and hands-on CRM Manager role leading Salesforce delivery, customer insight, system improvement and cross-functional digital projects to drive performance and customer experience.

Key Duties

• Salesforce strategy - Lead the strategic roadmap for Salesforce, ensuring the platform evolves to meet organisational needs.
• CRM optimisation - Oversee continuous improvement of CRM processes, workflows and data quality.
• Cross-functional delivery - Manage and deliver digital projects in partnership with teams across Hyde.
• Customer insight - Use CRM data to generate actionable insights that inform business development and marketing activity.
• Stakeholder engagement - Act as the CRM subject-matter expert, supporting colleagues and ensuring best practice adoption.

Why Join Hyde?

Hyde is part of the Hyde Group, one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.

As a Salesforce Product Owner, we're seeking someone who can bring:

• Proven experience in CRM leadership and Salesforce product ownership
• Strong collaboration and communication skills
• A proactive mindset and passion for customer-centred digital transformation
• The ability to interpret data and engage stakeholders across all levels

The Benefits of Joining Hyde

• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available

Diversity, Inclusion & Accessibility

Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.

As a Disability Confident Employer, we're committed to providing reasonable adjustments throughout the recruitment process and beyond.

We reserve the right to close this advert early if a suitable candidate is identified.