Delivery Practice Manager, WWPS ProServe

Job ID: AWS EMEA SARL (UK Branch)

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Public Sector Shared Delivery Team (SDT). You will manage a team of ProServe Delivery Consultants while supporting AWS's largest Public Sector customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with directors, C-level executives, and governing boards, while being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets. You are primarily focused directly or through your teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and Statements of Work.

Your experience leading teams within the technology sector will equip you to optimize team performance through tailored people development plans and ensure your teams are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, sales, and ProServe team relationships that enable exceptional business performance. Success is measured by consistently delivering customer engagements by supporting sales through scoping technical requirements, delivering engagements on time, within budget, and exceeding customer expectations. You will hold the practice utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, covering a variety of solutions, technologies, and industries.

Eligibility for UK Government Security Clearance is required for this role ().

• Building and managing a high performing team of Delivery Consultants
• Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
• Developing and overseeing the implementation of innovative, forward looking IT strategies for customers
• Managing practice P&L, ensuring on time and within budget delivery of customer engagements
• Driving business development initiatives and exceeding customer satisfaction targets

• Bachelor's degree in Computer Science, Math, or a related field
• Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
• Experience in IT consulting/management with IT transformation in a customer-facing role
• Experience in program or engagement management, leading other project managers to deliver a program with multiple concurrent projects
• Experience in enterprise architecture including virtualization technologies and distributed architecture
• Experience managing and delivering large scale enterprise IT projects

• Experience designing modern, scalable delivery models for technology consulting services
• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Strong project management and resource management capabilities
• Financial acumen with P&L management experience
• Ability to navigate complex stakeholder relationships and drive change
• Sales and negotiation skills for opportunity capture and proposal development
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country or region you're applying in isn't listed, please contact your recruiting partner.