3rd Line Engineer / Team Leader
Must have an Active DV Clearance.
Role Overview
This position requires a technically capable individual with strong troubleshooting capability, team leadership skills and experience supporting enterprise infrastructure technologies within secure environments. Flexibility to support shift work may be required. Legacy infrastructure training will be provided.
Key Responsibilities
- Provide 3rd line support across secure technical environments.
- Support a high profile user community through the incident logging application.
- Handle and resolve technical escalations from support teams.
- Provide leadership and support to other engineers within the team.
- Coach and mentor team members on technical issues and operational processes.
- Support implementation activities and operational changes where required.
Technical Skills and Experience
- VMware and virtual infrastructure technologies.
- Microsoft technologies including Windows Server 2019/2022.
- Experience with MCM, SCOM and Exchange.
- Strong knowledge of Active Directory, DNS, GPO and User Account Management.
- Experience supporting DFS and Windows log analysis.
- Exposure to network technologies such as Juniper and monitoring tools.
- Knowledge of legacy technologies including Windows 7/10 and Server 2008/2012.
Additional Skills
- Strong problem solving and analytical capability.
- Customer focused communication and service skills.
- Ability to work independently under pressure.
- Flexible and adaptable approach to work.
- Strong team leadership and interpersonal skills.
EEO Statement
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.