Full time
Information Technology
Telecommunications
Job Description
Requirements
Do you love solving complex technical problems and interacting with people?
Currently pursuing an undergraduate degree in a Computer Sciences or related field
Self-driven and capable of learning new technologies/systems/features with some guidance
Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
Experience using Linux
Experience in command line and tools, including curl, dig, traceroute, openssl and git
Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
Awareness of what DNS, SSL/TLS and HTTP is and how these function
Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
Must be able to work 40 hours a week
Must be able to commit to a 12 week program
(Desirable) Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
(Desirable) You are familiar with Cloudflare and have a site actively using our platform
(Desirable) You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
What the job involves
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist
We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development
As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges
You'll gain hands on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies
This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company
Join us to enhance your skill set while making a real impact!
Collaborate with senior engineers to analyze and troubleshoot customer issues
Track support requests using our ticketing system
Participate in team meetings to discuss and share feedback
Help create and update technical documentation and run books
Provide feedback on our product and potential improvements based on customer interactions
Support the team in testing new releases and reporting bugs