Security Operations Coordinator

Position: Security Operations Coordinator

Salary: £33,000 - £35,000 per annum

Schedule: 40 hours per week (1 day office based, 4 days operational)

Location: London

• Act as the primary point of contact for team members.
• Liaise with clients and deputise for Operations Manager during their absence.
• Uphold and drive exceptional standards across all operations.
• Respond to incidents in a professional and timely manner.
• Effectively manage the allocation of team members to meet the resourcing needs of the business.
• Prepare and finalise schedules for current and future sites.
• Oversee ongoing training and development of your team.
• Recruit and onboard new team members.
• Gather new starter availability at induction stage and schedule shifts.
• Ensure customer enquiries are handled in a professional and timely manner and acknowledged within a working day.
• Ensure front line standards are maintained to the organisation's standards.
• Work with Operations Managers to ensure that team members are scheduled correctly into specialist roles, based on experience and skillset.
• Monitor team members inactivity, encourage inactive team members to schedule shifts and identify reasons for inactivity.
• Ensure communication and documentation is professional, fits brand guidelines, is of good quality and accuracy, and is reflective of FGH procedures and operations.
• Work front line shifts as required.

• SIA Door Supervisor Licence.
• Proven experience in the security industry or a team coordinator role.
• 3 years of experience in the night time economy.
• Excellent written and verbal communication skills.
• Great interpersonal skills.
• Excellent customer service skills.
• Highly organised with keen attention to detail.
• Proficiency in various software tools, with the ability to quickly adapt to new systems.
• Willingness to travel between different locations.

• Driving Licence.

• 40 hours per week (evenings and weekends required).
• Split Contract - 10 hours per week office based and 30 hours per week operational at venues (front line hours can be annualised).

Operations Manager - Night Time Economy

FGH Security is committed to the fair treatment of its team members, potential team members and users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.