Operations planning administrator

£25,111 (+bonus, +benefits)

This will be an office-based role within the operational area of the main distribution centre (in Didcot, Oxfordshire).

We are the leading book distribution company in the UK. One of the most advanced distribution centres in Europe, we employ leading edge automation and modern systems to deliver world class service to customers and publisher clients. Each year we ship in excess of 60 million books globally and supply one out of every four books to the UK trade. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

On a day to day basis you will be dealing with all aspects of operational contacts with internal and external stakeholders for the business. You will manage the operations reception desk, handle deliveries and collections, liaise with the warehouse to obtain timely unload information, respond to emails and calls, coordinate with publishers, printers and suppliers to book shipments and process manifests, and keep daily KPIs, discrepancies and non conformances up to date.

• Maintaining deliveries to ensure maximum capacity is not exceeded.
• Daily use of BlueYonder (JDA), Pub App and Biblio.
• Creation of Goods In delivery packs.
• Liaising with printers and publishers on discrepancies and non conformances.
• Proactively maintaining first class relationships with suppliers and publishers.
• Liaising effectively with all other departments to enable swift problem solving and maintain excellent communication internally and externally, ensuring special requirements are met on time.

• You will live and breathe the Hachette UK Vision and have a passionate and proactive approach to delivering excellent client and supplier service.
• You will enjoy liaising with, and collaboratively working with, the operations team, the customer services team and Credit Services team as well as our client publishers to resolve issues and continuously improve processes and procedures.
• It is highly likely that you will already have proven experience in supply chain operations, transport, distribution facilities, distribution services, hospitality, retail, customer service or procurement.

Our people are our greatest asset and our benefits reflect this. Therefore we offer an extensive list of benefits that include:

• 35 days annual holiday including Bank Holidays
• Pension plan and life assurance schemes
• Company enhanced family policy including maternity, paternity and shared parental leave
• Reward programme giving discounts, savings and cash back at numerous retailers
• 2 community days per year
• Cycle to Work scheme
• Eye care vouchers
• Generous discounts on books we publish
• Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
• Wide ranging training library
• Development programmes including mentoring
• Staff events
• Many employee networks to join
• Free onsite parking
• Free tea and coffee

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a broad range of backgrounds, including age, faith, disability, race, gender, sexuality and socio economic, regional and cultural backgrounds. If you are shortlisted and need any adjustments to help you attend your interview, please let us know. We welcome and encourage applications from candidates who are under represented in the creative industries.

Please make sure that you state in your application that you found this role via Creative Access.