Job Description
We are seeking a flexible, detail oriented Specialist Network Engineer to assist our engineering team with on site installations and technical support tickets. This is a project based, ad hoc role, making it ideal for a professional looking for flexible work rather than a standard 9 to 5 commitment.
Primary Duties
- Hardware Deployment: Physically installing and mounting network hardware, including routers, racks, and cabling.
- Device Configuration: Configuring switches and other network peripherals to meet specific client specifications and security protocols.
- Technical Support: Collaborating with our remote engineers to troubleshoot and resolve hardware related tickets on site.
- Client Relations: Serving as a professional point of contact for customers, ensuring they feel supported and informed throughout the installation process.
Key Requirements
Qualifications & Skills
- Technical Portfolio: Must provide evidence or examples of previous networking work (e.g., photos of installs, project summaries, or certifications).
- Communication: Highly proficient in spoken English with a focus on "soft skills" and a kind, customer first attitude.
- Education: Ideally GCSE English & Maths at Grade C/4 or equivalent; however, we welcome applicants with relevant vocational experience or lower grades who can demonstrate technical competency.
- Vetting: Must have a completely clean criminal record. The successful candidate will be required to undergo a DBS check due to the nature of our client environments.
Work Preferences
- Availability: Must be comfortable with an on call or ticket based schedule rather than fixed hours.
- Adaptability: Ability to follow complex technical instructions from senior engineers while working independently on site.
Position Summary
- Location: Initially office based (Boston Enterprise Centre). Home working is available after a successful 6 week trial.
- Hours: Voluntary - flexible hours by arrangement (16.0 hrs/wk)