Full time
Information Technology
Telecommunications
Job Description
Requirements
Technical Powerhouse: 7+ years of experience in technical roles (Software Engineering, Solution Architecture, or Technical Consulting) within the B2B SaaS space
Leadership Experience: 5+ years of experience managing technical teams. You know how to coach high-performers and manage technical delivery in a fast-paced environment
The "Innovator" Mindset: A proven track record of using AI/LLMs or automation to optimise internal processes or build new product offerings. You don't just use tools; you build them
Client-Facing Mastery: Exceptional communication skills with the ability to "talk tech" to developers and "talk value" to C-suite executives
Hands-on Proficiency: While this is a leadership role, you must be comfortable diving into code (Node.js/JavaScript preferred), API documentation, and complex data schemas when needed
Project Governance: Experience managing the lifecycle of professional services projects, from Statement of Work (SOW) through to deployment and technical sign-off
Problem Solver: You thrive in the "grey area", finding creative ways to solve complex business problems using custom integrations and data migrations
What the job involves
We are looking for a visionary Tech Services Team Lead to spearhead our regional technical delivery team
In this role, you won't just manage a team; you will architect the future of how professional services are delivered at
You will lead a team of Solution Architects, Technical Consultants, and Services Software Engineers
Your mission is to support the delivery of our Enterprise accounts and serve as the focal point for all technical services
You'll transform traditional service models into an innovation engine, leveraging AI to drive internal efficiency and creating bespoke, high-value technical solutions that allow our largest customers to thrive
Lead & Scale: Hire, mentor, and manage a multidisciplinary regional team of SAs, TCs, and Services Software Engineers. Build the structure, career paths, and operational rigour needed to scale
Strategic Delivery: Own the regional technical services roadmap. Oversee the execution of complex, multi-stakeholder projects, ensuring they are delivered on time, within scope, and with world-class technical integrity
Transformative Innovation: Be the "Technical Innovator." Challenge the status quo of manual services by implementing AI-driven workflows, automated data migration tools, and LLM-powered internal efficiencies
The "Architect of Architects": Provide high-level technical oversight for complex custom integrations, API consultations, and tailored code solutions. Ensure all solutions are scalable, secure, and aligned with 's core architecture
AI Transformation: Consult with our enterprise clients on how to leverage AI within their workflows, turning "AI potential" into "Customer Value" through custom-built solutions
Cross-Functional Partnership: Work closely with Sales, Customer Success, and Product/Engineering to bridge the gap between customer needs and platform capabilities, influencing the product roadmap based on regional service trends