IT Support

Role Profile: Floorwalker

Reports To: Training and Support Manager

Duration: 5 weeks

1 day Paid Online Induction to take place either 28th or 29th May- Work to begin onsite 1st June.

Purpose of the Role

To act as an on-site and virtual guide during the transition from Zoom to Microsoft Teams, helping colleagues understand new features, adopt best practices, and feel confident using Teams for collaboration and meetings.

Key Responsibilities

Be proactive with a visible and approachable presence to answer how to questions (not technical troubleshooting)

Deliver demos via Microsoft Teams both in person and for remote colleagues using pre-defined scripts and presentation decks

Explain differences between Zoom and Teams (meeting setup, chat, collaboration tools)

Share tips and best practices for effective use of Teams

Encourage engagement and confidence in using Teams for daily work

Record all assistance provided to colleagues

Skills & Experience

Strong knowledge of Microsoft Teams features and functionality

Ability to communicate clearly and educate users in a friendly, non-technical way

Familiarity with Zoom to explain migration differences

Comfortable presenting and engaging with both in person and remote audiences via Teams

Excellent interpersonal and facilitation skills

Qualities

Supportive, patient, and approachable

Positive attitude toward change and adoption

Collaborative and proactive in engaging colleagues