Full time
Information Technology
Telecommunications
Job Description
Requirements
You're part consultant, part project manager, part coach - and 100% customer-obsessed
You've led complex software implementations (ideally in SaaS, CS, CRM, or RevOps ecosystems)
You have the technical savviness to understand system architecture, integrations, and data flows - and the tenacity to figure things out
You're an exceptional communicator, both verbally and in writing - able to simplify the complex and lead with confidence
You have strong project management skills - you can juggle multiple customers, priorities, and timelines without missing a beat
You're organized, structured, and meticulous with details, documentation, and stakeholder management
You build relationships easily across org charts - from C-suite to system admins
You're comfortable facilitating workshops and executive sessions, both virtual and in-person
You bring business acumen - you understand revenue, retention, and customer value, and you know how to move the needle
You're curious, collaborative, and never satisfied with "good enough."
(Desirable) SaaS platforms such as CRM and/or CSP systems; prior hands on experience with Planhat is highly valued
(Desirable) Data integration and mapping - even better if you've been involved in technical implementation work
(Desirable) Change management frameworks or certifications (e.g. Prosci, Six Sigma)
(Desirable) Consulting, Customer Success, or RevOps transformation
What the job involves
Your mission is to unleash the full power of Planhat for our customers - guiding them to achieve business outcomes, accelerate time to value, and drive long term success
You'll lead enterprise level implementations that combine strategic consulting, technical execution, and change management. You'll be the bridge between vision and reality - ensuring every implementation not only launches successfully but also sets our customers up for scalable, measurable impact
We partner with customers across industries and regions, working closely with Sales, CS, Product, Enablement & Support to ensure every engagement drives value from day one
Lead enterprise implementations from kickoff to go live, ensuring timelines, deliverables, and outcomes are achieved
Be a product expert - deeply understand Planhat's capabilities, features, and underlying logic. Confidently advise customers on how to best leverage the platform to meet their business outcomes
Collaborate with technical deployment roles to design and execute data architecture, integrations, and workflows - bringing technical curiosity, tenacity, and problem solving to every engagement
Guide customers through best practices, leveraging Planhat to streamline workflows and maximize adoption
Consult strategically with customer executives, functional leaders, and technical teams to align platform configuration with business outcomes
Facilitate enablement sessions - both virtual and in person - to empower leaders, admins, end users to get the most from Planhat
Champion change management by guiding organizations through the process, communication, and behavioral shifts required to make Planhat adoption stick and deliver lasting business impact
Collaborate cross functionally with Sales, CS, Product, Support & Enablement teams to ensure a seamless customer experience from pre sale to post go live
Contribute to building our global implementation methodology - templates, playbooks, frameworks, and assets that scale excellence across customers
Support ongoing customer needs through facilitation of onboarding services, ensuring continued success, adoption, and measurable impact on revenue and retention
Success in this role opens multiple career paths - whether you want to lead large scale programs, manage regional teams, specialize in enterprise consulting, or move into product and strategy roles