Technical Surveyor

To provide design and technical expertise in relation to housing repairs, damp, disrepair, and improvement remedials.

To provide a customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency.

To contribute to the delivery of an effective and focused property/asset management service for the council.

• Lead on all technical investigation in liaison with appointed contractors.
• Ensuring all projects have a formal brief, specifications, procurement plans and tender documents, and are robustly managed, in accordance with the contract.
• Operate systems and procedures to process face to face, telephone and written enquiries and utilise IT and new technology to maximise office efficiency and service delivery.
• Proactively contribute to change management by taking a systems thinking approach in order to identify areas for improvement.
• Deal with queries, liaising with internal and external contacts and providing advice and guidance where required.
• Deliver services in accordance with key performance indicators, service standards and quality systems.
• Lead on work priorities set by the Repair Contract Liaison Manager.
• Look for opportunities to bring in income streams into the council and horizon scanning for digital/business opportunities, innovation and efficiency savings across the council.

• Work collaboratively and support other colleagues to deliver Team Plans and Corporate Plan.
• Take a collaborative approach to delivering support across the team/service, supporting colleagues to deliver positive outcomes beyond traditional service boundaries where required and directed by encouraging the sharing knowledge, experience and resources across teams in the council.
• Contribute and support the development and delivery of the Council's strategies and policies as required.
• To work on cross cutting corporate issues/projects as required.
• To work collaboratively with colleagues across the council to promote a culture of continuous improvement and good governance.

• Experience of creating detailed repair schedules and specifications for building works.
• Experience of drawing plans using computer aided design software.
• Experience of administering building contracts.
• Experience in work within local authority/housing association environment.
• Experience of developing relations, negotiating and working with key strategic stakeholders such as contractors.
• Experience of preparing reports for internal or external circulation.
• Experience in dealing with and managing resident expectation.
• Detailed understanding of the cause and remedy of disrepair and dampness in properties.

• The ability to survey existing buildings to identify defects and their likely cause.
• Good written, verbal communication skills.
• IT skills and computer literacy.
• The ability to sensitively negotiate solutions to problems arising during building works between vulnerable clients and contractors.
• The ability to challenge poor performance and sub-standard workmanship.
• The ability to prioritise and manage own caseload.
• The ability to undertake and pass appropriate training on the housing health and safety rating system.
• The ability to use Microsoft Office software including Microsoft Word and Outlook and other office software appropriate to the role (e.g. NEC and Civica).
• The ability to carry out site surveys in order to draw up accurate scale plans and elevations.

• HNC/HND in construction or equivalent.

For further information on this role, please see full job description attached.