1st & 2nd Line IT Support Engineer
Permanent £35k - £38k PA Brentwood Mon-Fri 9am -5pm
We are currently recruiting for an experienced 1st & 2nd Line IT Support Engineer to join a well established organisation supporting a multi site IT environment.
This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the business
- Support and maintain Windows Server environments (2012 R2 through to 2025)
- Install, configure and support Windows 11 desktop environments
- Administer and maintain Active Directory and Microsoft Exchange
- Manage user accounts, permissions, and access to confidential data
- Support VMware virtualised infrastructure environments
- Configure, deploy and troubleshoot hardware and software
- Maintain endpoint devices including desktops, laptops, mobile devices, and printers
- Support enterprise messaging and unified communications systems
- Assist in maintaining backups, documentation, and core server infrastructure
- Ensure IT incidents and service requests are resolved efficiently
- Provide remote support to additional offices and travel between sites when required
- Deliver occasional out of hours and weekend support cover
- Support and maintain telephony systems including Mitel
- Assist with ongoing IT improvement projects and system upgrades
Candidate Requirements:
- Previous experience within a 1st/2nd Line Support, IT Support Engineer, or Infrastructure Support role
- Strong troubleshooting and problem solving skills
- Experience supporting both physical and virtual environments
- Good understanding of Microsoft server and desktop technologies
- Experience with Active Directory and user administration
- Excellent communication and customer service skills
- Ability to manage and prioritise workloads effectively
- Strong attention to detail and documentation skills
- Flexible approach with willingness to support multiple locations when required
Job Details:
- Monday to Friday - 9am to 5pm (fully onsite)
- Car owner/Driver
- Company Pension / Life Assurance
- Staff Car Parking
- Holidays 33 inc Bank holidays
This is an excellent opportunity for an experienced IT support professional looking to further develop their experience within a busy and technically diverse environment. Please contact Julie Paton or Aimee Page at One to One Personnel for further job details.