Digital Change Manager

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

This role represents and outstanding opportunity for an experienced Digital Business Change Manager to operate at a portfolio level, leading the design and delivery of integrated digital business change plans across multiple projects.

The role will be responsible for shaping the strategic change narrative, ensuring alignment across initiatives and articulating the cumulative value delivered by digital capabilities. Working closely with the Lead Change Manager, the role will maximise adoption, embed change, and enable successful transition to business-as-usual.

The successful candidate will combine strategic leadership with hands-on delivery, focusing on the people side of change to drive sustainable outcomes.

• Lead the development and delivery of integrated change strategies across programmes, portfolios, and projects
• Create a clear strategic narrative linking multiple initiatives and articulating business value
• Drive adoption and usage of new systems, platforms, and processes
• Conduct change impact assessments and define mitigation actions
• Lead stakeholder management, engagement, and communication planning
• Focus on the people side of change, ensuring individuals are prepared, supported, and equipped to adopt new processes, systems, and technology
• Facilitate workshops and drive alignment across business and project teams
• Partner with HR on organisational design, role changes, and people impacts
• Provide both strategic oversight and hands-on delivery of change activities
• Contribute to the continuous enhancement of change capability and frameworks
• Collaborate with programme, project, vendor, and business stakeholders
• Governance and reporting
• Stakeholder management and engagement
• Change impact assessment (Discovery)
• Change strategy, principles, and approach

• Proven experience in Digital Business Change / Change Management roles
• Experience operating at programme or portfolio level
• Strong understanding of change frameworks (e.g. ADKAR, PROSCI)
• Demonstrated ability to lead end-to-end change delivery
• Strong stakeholder engagement and facilitation skills
• Experience working in complex, multi-project environments
• Ability to balance strategic thinking with hands-on delivery
• Highly motivated and proactive
• Curious with a continuous improvement mindset
• Strong communicator and influencer
• Collaborative and partnership-driven
• Solution-oriented with a focus on delivering value

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.