811 jobs found

QA Analyst - Enterprise Technology Automation Engineer London, GB Full-Time Information Technology About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. Department description The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, programme, document, test, and delivery bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of Marex's business divisions and works with a corresponding Business Technology and Application Support team. Responsibilities Role specific: Test automation: Design, build, and maintain automated test scripts and frameworks to reduce manual work. Shift-left integration: Collaborate early with developers and product managers to identify risks and define quality standards before writing code. CI/CD support: Integrate automated tests into continuous integration and deployment pipelines to provide rapid feedback on each code change. Technical Testing: Conduct specialized tests beyond UI checks, including API testing. Proactively investigating into performance/load testing, and database integrity verification. Defect management: Involves root cause analysis to help developers prevent bug recurrence. Process governance: Establish and maintain quality standards, documentation, and select appropriate testing tools within the QA team. Coaching: QAs and developers on test quality, automation best practices, and testing discipline. Requirement Analysis: Reviewing business requirements and user stories to ensure they are clear, complete, and testable. Defect management: Find, log, and track bugs using Jira, collaborating with developers to confirm fixes. Quality reporting: Preparing reports for stakeholders detailing the software's readiness for release. AI: Championed AI driven quality initiatives by leveraging Generative AI and NLP to automate the conversion of user stories into Playwright scripts, reducing script development time and increasing sprint velocity All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Excellent verbal and written communication skills. A collaborative team player, approachable, self efficient and influences a positive work environment. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Maintain a commitment to continuous professional development by acquiring proficiency in emerging tools and frameworks. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Attention to detail and a passion for driving up the quality of software. Skills and Experience: Essential: Middle Level QA Automation Engineer Experienced in following application(s) all beneficial: JIRA, XRAY, WIKI, Bitbucket cloud, AWS, Splunk, SQL, MongoDB Understanding of software diagnostic tools and testing methods (automation, smoke, functionality, usability, performance, regression, and user acceptance). Experience working closely with development teams and championing an automation first and shift left approach to quality control. Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Agile and scrum development methodologies. Experienced in following domains all beneficial: Financial background Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Respect- Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

IT Service Desk Analyst - £41,500-£45,294/yr Permanent City of Westminster UK Export Finance Overview UK Export Finance (UKEF) is hiring an IT Service Desk Analyst to join its Digital, Data and Technology Division in Westminster, London. This is a permanent, full-time role offering a competitive salary and a generous Civil Service pension contribution of 28.97%. The position is ideal for IT professionals with strong service desk experience and a passion for delivering excellent customer support. About UK Export Finance UKEF is the UK's export credit agency, supporting British businesses in global markets. The Digital, Data and Technology Division provides critical IT infrastructure, bespoke software development, and enterprise architecture services to over 500 users across the department. The IT Operations team is focused on delivering a first-class employee experience through seamless technology support. Role Summary As an IT Service Desk Analyst, you'll provide daily IT support to over 500 colleagues both onsite and remotely. You'll manage incidents, maintain devices, and ensure SLAs and customer satisfaction targets are consistently met. The role requires a mix of technical expertise, customer service, and collaborative teamwork. Key Responsibilities Provide IT support for desktops, laptops, tablets, mobile devices, and meeting room equipment Manage incidents and service requests, ensuring SLAs are met Support Microsoft technologies: Office 365, Azure, Intune, Active Directory Maintain accurate asset and inventory records Diagnose and resolve hardware/software faults Document procedures, configurations, and best practices Collaborate with stakeholders, suppliers, and customers to understand business needs Be available for out-of-hours support when required Required Knowledge & Skills Familiarity with Microsoft Office 365, Azure, Intune, Windows 10 Understanding of device deployment and support Awareness of ITIL principles, CMDB, and basic networking Knowledge of user account issues, NTFS permissions, shared drives, and email filtering Strong written and verbal communication skills Ability to explain technical issues to non-technical users Experience managing incidents and documenting procedures Comfortable working independently and as part of a team Experience Proven experience in service desk operations Track record of resolving user account and application issues Experience in hardware and mobile device deployment Familiarity with incident escalation and supplier coordination Behaviours Assessed Working Together Communicating and Influencing Technical Skills Assessed Troubleshooting printing issues and restarting relevant services Granting access to shared mailboxes in Outlook or Office 365 Assessed against the Government Digital and Data Profession Capability Framework - Service Desk Analyst Compensation & Benefits Salary: £41,500-£45,294 per year Pension: Civil Service Defined Benefit Pension with £12,022 employer contribution Working Pattern: Flexible working, full-time, compressed hours Location: City of Westminster, SW1A 2HQ Learning & Development tailored to your role Inclusive and diverse work culture Why Join UKEF? Be part of a dynamic government department Access flexible working arrangements Receive structured training and development Enjoy a collaborative and inclusive environment Make a real impact on the UK's global trade efforts

Compensation and Terms Salary range: £33002 - £36636 FTE: 1.0 (35 hours/week) Term: Fixed Term (36 Months) Closing date: 5 June 2026 No Agencies Please DIRECT APPLICATIONS - NO AGENCIES PLEASE Role Overview As part of the newly launched 3 year Cyber Improvement Programme, an exciting opportunity has arisen to join the Cybersecurity Team as a Cybersecurity Analyst at the University of Strathclyde. This is a three year fixed term position that offers the chance to contribute directly to a major transformation in the University's cyber resilience. As an enthusiastic and forward thinking individual, you will play a key role in strengthening the University's cybersecurity capabilities and supporting the successful delivery of this strategic programme. Responsibilities The Cybersecurity Analyst will work closely with the University's Security Operations Centre (SOC) and internal IT teams to monitor, investigate, and respond to security alerts and incidents. You will follow established processes and Standard Operating Procedures (SOPs) to ensure that incidents are managed effectively and in accordance with university policy. The role also involves contributing to cyber risk assessments, asset management activities, and developing wider improvement projects that enhance the University's information security posture. Essential Experience Experience analysing and responding to IT security alerts or incidents. Experience working within a structured process or following defined SOPs in a large or complex organisation. Practical experience collaborating with a Security Operations Centre (SOC), service desk, or similar function. Understanding of common cyber threats, vulnerabilities, and the measures used to mitigate them. Knowledge of endpoint protection, identity management, and basic network security concepts. Exposure to vulnerability management, SIEM/SOC technologies, Microsoft security technologies (e.g. Defender) or incident reporting systems. Familiarity with Cyber Essentials or other recognised security frameworks. Security certifications such as CompTIA Security+, CompTIA CySA+, etc. will be looked upon favourably. Benefits In return, you will receive 'on the job' training, a generous holiday package and be eligible to subscribe to a variety of schemes associated with being an employee of the University including: generous employer contributions to your pension; a world class Sport Centre; family friendly policies; and various additional incentives including a Cycle Scheme. The University also has on site childcare and parking for which you can apply. Sponsorship & Work Status All successful candidates must be willing to be located in the UK. Sponsorship and Skilled Worker Visa: Please note the vacancy for this role does not meet the requirements for sponsorship under the Skilled Worker visa route. Candidates are welcome to apply if they have an alternative right to work for this role. Contact For informal enquiries, please contact Andy Laszlo, Cybersecurity Manager at Department: Information Services (including IT)

Team - IT Operations Working Pattern - Office based - 5 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Technical Depth & Troubleshooting Clear, Confident Communicator Incident & Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitality's global workforce running smoothly. You'll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non technical users. You'll take ownership of incidents and requests, liaise with VIPs and third party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role, driving improvements and initiatives must be part of your DNA. Key Actions Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment Being responsible as a site support engineer but also remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function. Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA's Escalate issues as appropriate in accordance with published procedures What do you need to thrive? Degree level or equivalent, 2+ years work experience in an IT environment Confidence to converse and support across the organisation as well as to the Exec level Excellent verbal and written communication skills A strong team player with a focus on the end customer An understanding or requirements to effectively account and manage IT assets Ability to work on own initiative and independently when required Exposure to Domain and Active directory environments Good knowledge of Windows OS and Microsoft 365 inc Teams Good experience working with O365, SCCM and InTune (MDM) Understanding Network and Storage concepts Experience and understanding of working with SLA's Driving and supporting AI technologies Ability to logically troubleshoot and diagnose problems as well as propose new solutions So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12% - We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

A well-established national organisation is looking for an IT Support Analyst - 1st Line to join its support team based in Inverness. This is a varied and fast-paced role providing first-line technical support across a multi-site business environment. Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems. Experience with remote support tools and basic networking concepts would be advantageous. This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment. Person specification Previous experience within a 1st line IT support, helpdesk or service desk environment Confident acting as a first point of contact for technical support queries Experience triaging, prioritising and managing support tickets effectively Experience using remote support tools and ticketing systems would be advantageous Candidates must have full right to work in the UK, as visa sponsorship is not available for this position. Benefits Pension scheme Retain discounts & savings Staff lottery Wellbeing support Full training & development

Job Details: IT Business Systems Support Analyst Full details of the job. About Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Role Description Princes Liverpool are recruiting an IT Service Desk Analyst 1st/2nd Line Support to join the team. This is an exciting opportunity to join one of the UK's leading FMCG businesses at a point of growth. Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year. To provide 1st and 2nd line support of the IT Desktop and Business Systems used within the Princes Group, as the first point of contact for end users. To provide rota'd out of hours support for business-critical systems. There is a on call schedule which is split between the team and compensated for. To liaise with all users of IT systems within the group and with third party service providers. Internal contacts will include members of the organisation at all levels, given the support element of the role. External contacts will include representatives from our key technology partners who provide equipment, service and support. Benefits 25 Days Annual Leave plus Birthday off 14.5% Pension - 5% employee opt in / 9.5% employer Flexible Holiday Option - Buy 5 Additional Days Enhanced Family Friendly & Carers Policies Critical Illness Cover Learning & Development Opportunities Key Responsibilities Support of Desktop Environment This involves the effective management of all user-based IT equipment, including Princes home users and third parties accessing IT systems remotely. The Business Systems Support Analyst's primary role will be to ensure user requests are dealt with to agreed time scales through excellent communications methods. Adherence to the documented Incident Management policy - monitoring of incoming support requests, accurate call logging and timely closure of calls, ensuring end users are kept fully informed of progress Desktop hardware and software support, upgrades and installations Management of facilities for new starters and leavers Co ordinate activities with the support functions and key users at other Princes sites Accurately perform the daily, weekly and monthly key system checks Daily monitoring of various systems and issues highlighted to the relevant teams Ensure all related documentation is kept up to date to enable support of systems by other members of the team Adherence to Princes Internal IT Controls Support of Business Systems 1st line support of Operational business systems used within our manufacturing and distribution sites 1st and up to 2nd line support of Commercial business systems used within all sites. Liaise with Business Analysts and third party software and support providers to coordinate live systems application support. Provide a rota'd out of hours support service to business critical application users Infrastructure Support First point of contact and responsibility for the timely resolution of server and communications related problems. The Business Systems Support Analyst will be required to investigate problems and handover support issues to 2nd Line Support / Operations Team where appropriate. Infrastructure responsibilities include: First line support of the Azure Virtual Desktop environment Support and administration of Entra Support and administration of Remote Access solutions Support and administration of email and web filtering solutions Role Requirements Essential Requirement Please note a Full UK Driving Licence is needed for this position as there would be visits to the UK sites a few times a year. Technical Requirements The successful candidate will have experience of working within a Service Desk environment providing 1st/2nd Line IT Support within the business. You will have experience with cloud systems and ideally Azure and SAP experience. Business Systems Support Analyst will be expected to have experience in some but not all of the following areas. Specific skills are less important than a technical aptitude as appropriate training will be provided, specifically in Operational IT Systems. Windows 11 / Server 2022 Entra administration Azure Virtual Desktop environment (or equivalent virtual desktop experience) Intune administration Microsoft 365 Internet and basic network principles Basic understanding of SAP ERP ITIL foundation principles Understanding of security principles Skills Exceptional Customer Service skills Excellent problem solving skills Team player who is self motivated Excellent attention to detail and accuracy Strong organisational skills with a logical, methodical and structured approach Flexible and adaptable

2nd Line Support Analyst in West Brom required Location: West Brom Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in West Brom. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we'd love to hear from you. What You'll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you'll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: Owning, updating, and progressing support tickets to give clients confidence in our service. Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. Organising and prioritising your daily workload to meet client expectations efficiently. Using your technical knowledge to resolve issues and elevate where necessary. Communicating clearly, professionally, and positively with clients and colleagues. Actively developing your technical skills and contributing to team productivity. Representing Sharp IT Services professionally to support client retention and business growth. What We're Looking For We're seeking a motivated team player with a passion for IT and a strong client-service mindset. You'll ideally bring: A friendly, professional, and approachable attitude A strong desire to grow your skills in IT support Excellent verbal and written communication skills At least 2 years' experience in IT support Intermediate knowledge of: Microsoft Server and Desktop Operating Systems Microsoft 365 and Azure Virtualisation, Networking, Firewalls, and Cyber Security Basic understanding of backup solutions and antivirus tools Awareness of Remote Monitoring and Management (RMM) tools What You'll Get in Return We value our people and invest in their growth. When you join Sharp IT Services, you'll benefit from: 26 days of annual leave, plus bank holidays life insurance, dental, and critical illness cover Study support for relevant professional certifications Discounted gym membership A clear pathway for career development in a supportive environment Ready to Apply? This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

PRINCES in Liverpool is recruiting for an IT Business Systems Support Analyst to provide vital 1st and 2nd line support across the organization's IT Desktop and Business Systems. The successful candidate will have the opportunity to join a leading FMCG business at a time of growth. This role requires a Full UK Driving Licence for site visits and offers excellent benefits, including 25 days of annual leave and a generous pension scheme.

2nd Line Support Analyst in Stockport required Location: Stockport Hybrid working: 3x in the office, 2x from home Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in Stockport. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we'd love to hear from you. What You'll Be Doing You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you'll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction. Your responsibilities will include: Owning, updating, and progressing support tickets to give clients confidence in our service. Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery. Organising and prioritising your daily workload to meet client expectations efficiently. Using your technical knowledge to resolve issues and upscale where necessary. Communicating clearly, professionally, and positively with clients and colleagues. Actively developing your technical skills and contributing to team productivity. Representing Sharp IT Services professionally to support client retention and business growth. What We're Looking For We're seeking a motivated team player with a passion for IT and a strong client-service mindset. You'll ideally bring: A friendly, professional, and approachable attitude A strong desire to grow your skills in IT support Excellent verbal and written communication skills At least 2 years' experience in IT support Intermediate knowledge of: Microsoft Server and Desktop Operating Systems Microsoft 365 and Azure Virtualisation, Networking, Firewalls, and Cyber Security Basic understanding of backup solutions and antivirus tools Awareness of Remote Monitoring and Management (RMM) tools What You'll Get in Return We value our people and invest in their growth. When you join Sharp IT Services, you'll benefit from: 26 days of annual leave, plus bank holidays life insurance, dental, and critical illness cover Study support for relevant professional certifications Discounted gym membership A clear pathway for career development in a supportive environment Ready to Apply? This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.