IT Infrastructure Administrator

The IT Infrastructure Administrator supports the IT Infrastructure Specialist and IT Infrastructure Manager in delivering high quality, available, robust and resilient IT infrastructure services to the Trust. The role has responsibility for contributing to and carrying out all administrative procedures and maintenance on the Trust's IT infrastructure.

Provide excellent administrative and maintenance services for the IT technical infrastructure service. Ensure that the IT technical infrastructure, including servers, storage and backup solutions continue to operate and support the requirements of the Trust.

• Carry out routine maintenance, management and backup operations of the Trust's IT infrastructure covering server estate and storage environment.
• Contribute to and assist in developing maintenance routines and schedules.
• Contribute to and maintain infrastructure monitoring systems.
• Ensure all infrastructure documentation is current and available.
• Provide technical infrastructure support to the departments front line services.
• Respond to and resolve technical IT infrastructure incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
• Diagnose faults using analytical tools and provide fixes for hardware and software faults that arise in the use of the Trusts IT infrastructure systems and assets.
• Ensure that all IT Support systems related to infrastructure are maintained and kept up to date.
• Create regular and ad hoc reports on IT infrastructure assets availability and performance.
• Carry out new equipment provisioning and upgrades of current equipment to agreed timescales and procedures.
• Advise staff on the best use of the Trust's messaging systems.
• Maintain the Trust's Active Directory and Messaging systems.
• Provide high levels of customer care and satisfaction.
• Be involved with specific IM&T roll outs of projects as required.

• Degree in IT relating subject or equivalent experience
• NVQ(3+) / HND or CompTIA Server+ or equivalent experience
• MCSE Core Infrastructure or MCP
• Relevant IT Infrastructure or Vendor Qualifications
• ITIL Foundation

• Expert technical knowledge of IT Infrastructure hardware and technologies such as storage area networks, virtual server environments and backup systems
• An excellent understanding of Microsoft Server Operating systems and applications
• Methodical approach to fault finding, diagnosis and resolution
• Ability to deliver technical projects within agreed constraints
• Good knowledge of IT systems and infrastructure within healthcare organisations
• Knowledge and skills in the use of VMWare

• Excellent communication skills with the ability to convey technical concepts in plain language across a range of audiences
• Ability to manage own workload through excellent time management and organization skills
• Ability to work with minimum supervision and to use own initiative, taking ownership of work

• Extensive practical experience in a technical IT support environment within a medium to large organisation including 2nd/3rd line support experience, experience of managing changes within complex technical environment, experience of resolving technical issues to customers satisfaction
• Experience supporting Microsoft infrastructure components such as Active Directory, Group Policy and DNS
• Experience supporting server operating systems
• Experience of working with Microsoft 365 technologies
• Significant practical experience of working within a complex technical environment including storage area networks and virtual server infrastructure
• Experience of working within IT in an NHS environment.

Salary £32,073 - £39,043 per annum. Closing 22/05/:00

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. We aim to employ a workforce that reflects the diverse communities we serve and welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.