Join Superdrug Head Office - Make a Real Difference Every Day!
Location: East Croydon station - Hybrid working available; 37.5 hours per week (9.00am - 5.30pm). Salary: Competitive.
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office is a fantastic environment filled with brilliant personalities. We put customers and teams at the heart of everything we do, aiming to be the best in accessible health & beauty. Our success comes from our people - they make the difference. We're all about personality, fun and hard work to deliver that Superdrug feeling.
Job Purpose
To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive relationships with key stakeholders. You will analyse gathered information and propose solutions, supporting them with functional and systems design specifications. You will also be involved throughout development, delivery and testing phases, influencing project outcomes.
Key Accountabilities
- Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
- Identifying, documenting and validating integration and data requirements across systems to ensure end to end solution coherence.
- Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results.
- Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; helping manage user and management expectations.
- Analysing the impact of change requests.
- Supporting traceability from requirements through to QA; assisting in the definition of test plans, testing strategies and the creation of test cases.
- Assisting in the definition of roll out, training and user support plans.
- Creating and/or reviewing manuals, procedures and related user documentation; ensuring documentation is targeted to the appropriate audience.
- Presenting concepts concisely via narrative, process diagrams, role and accountability diagrams and business focused storyboards.
- Generating detailed customer focused initiatives in line with the IT Department strategy and supporting execution.
- Listening to the customer and implementing new ideas that improve service for both online and offline touchpoints.
- Ensuring the team prioritises actions that delight customers and team members.
Special Requirements
- Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose, inspiring a customer first culture across all touchpoints.
- Related Business Analyst work experience in large scale business transformation projects, using structured Business Analysis methodologies for multi million pound initiatives.
- Experience working and implementing projects in a retail environment.
- Understanding of retail / warehouse management systems and processes.
- Flexibility to travel.
- Establishes strong relationships at all levels.
- Can manage complex messages with all stakeholders.
- Role model collaboration to exceed goals.
- Positive attitude towards feedback, using it to generate initiatives that meet/exceed expectations and sharing feedback meaningfully.
- Effectively manages the team by playing to strengths and proactively addressing opportunities; ensuring wellbeing and diversity are considered and celebrated.
- Feels empowered to challenge across career bands and roles, supporting others in shaping their work.
Key Responsibilities
- Proactively keep up to date with market and consumer trends in the specialism and feed this into department strategy.
- Use data and insights to challenge the status quo and keep the organisation ahead of competition.
- Use data to inform and generate new ideas, making decisions that improve future plans.
Technical Responsibilities
- Help the team understand when to use AI, when to rely on human judgment and how to combine both.
- Rethink how work gets done - actively shift repetitive tasks to higher value activities as AI takes on routine work.
- Role model behaviours that encourage confidence with AI, actively developing effective use and critical thinking about outputs.
- Strengthen the human touch - keep the human element strong, balancing AI efficiency with coaching, empathy and team cohesion.
Position in Organisation
Reports to Business Systems Analysis Manager & RPA Product Manager.
Customer Contacts
Internal: Business project managers, project sponsors and stakeholders, project team, other ASW colleagues worldwide.
External: Application suppliers, software suppliers.
Person Specification Experience
Essential: Proven Business Analyst experience in large scale business transformation projects in a retail environment.
Qualifications
Essential: 'A' level or equivalent.
Desirable: Degree level.
Skills & Knowledge Skills
- Large scale business transformation Project work experience using structured Business Analysis methodologies for multi million pound projects.
- Strong business focused Business Analyst with expertise in Requirements Development and Reporting.
- Experience translating strategy and concepts into practical, compelling documentation.
- Expertise in business process mapping and analysis, working with people, process and technology on new solutions.
- Strong analytical, problem solving and negotiation skills.
- Good planning and time management skills.
- IT literacy with experience using MS Office applications.
- Strong written, oral communication and presentation skills.
- Ability to work effectively in changing situations, shifting priorities and managing simultaneous demands.
- Ability to work within a team to achieve agreed objectives, both as a leader and a team member.
- Experience carrying out Systems Analysis, Data Modelling and/or Service Management assignments.
Knowledge
- Knowledge of structured Business Analysis methodologies and best practice.
What's in it for you
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays).
- 2 staff discount codes for yourself and a family member or friend.
- 30% discount on Superdrug own brand products both in store and online.
- Hybrid working patterns available with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
- Company pension matching and bonus.
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
- Being part of more - we work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets.
- Unrivalled Learning and Development programmes.
- Enhanced maternity/shared parental/adoption leave, company sick pay, pregnancy loss and support.
- Come and be part of something special!
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