Overview
The NetSuite Administrator is a detail-oriented and proactive role to manage and support our global NetSuite environment.
This role will focus heavily on handling support tickets from multiple countries, ensuring timely resolution, system optimization, along with ensuring a consistent user experience across regions.
Please note that this role requires on-site presence at our Global HQ in Worthing 2-4 times per month on a hybrid working arrangement.
What You'll Be Doing:
- Manage and resolve NetSuite support tickets from users across multiple countries.
- Prioritise, categorise, and track tickets using the Rayner ticketing system.
- Ensure SLAs are met for response and resolution times.
- Act as the primary point of contact for NetSuite-related issues globally.
- Log tickets with Oracle NetSuite when required and manage the issues though to resolution.
- Maintain and configure NetSuite (roles, permissions, workflows, forms, dashboards).
- Monitor system performance and troubleshoot issues.
- Perform regular system audits and ensure data integrity.
- Monitor and resolve integration system issues.
- Provide functional support to end users across Finance, Operations, and other departments.
- Deliver user training and create documentation tailored for different regions.
- Collaborate with stakeholders from different countries to understand business requirements.
- Handle localization needs (tax rules, currencies, subsidiaries, languages).
- Ensure consistent processes while accommodating regional differences.
- Identify recurring issues and propose system improvements.
- Work with developers or partners on customizations and integrations.
- Support testing and deployment of new features and updates.
- Lead/assist with data migration during country rollout projects.
- Ensure system usage aligns with company policies and regional regulations.
- Maintain proper documentation of configurations and changes.
Experience & Skills You Will Need:
- NetSuite Administrator Certification.
- Experience with SuiteScript, SuiteFlow, or integrations.
- Proven experience as a NetSuite Administrator or similar role.
- Strong understanding of NetSuite modules (ERP, Financials, supply chain, WMS).
- Experience handling high-volume ticket queues in a global environment.
- Knowledge of multi-subsidiary, multi-currency, and multi-country setups.
What We Can Offer You:
- Private Healthcare for peace of mind
- Annual Wellbeing Reimbursement to care for your mind and body
- Pension Plan to secure your future
- Referral Bonus to benefit from recommending talent