Infrastructure Engineer

Infrastructure EngineerApplyremote type: On-Sitelocations: Carolina Court Doncaster: Manor Royal Crawley: Cheadletime type: Full timeposted on: Posted Todayjob requisition id: RLocation: Carolina Court Doncaster, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Purpose of this role: Support and maintain the technical systems underpinning EUC services, support the integration of new services and retirement of legacy systems, collaborate technically with the wider organisation on agile initiatives Main Duties and Responsibilities: Accountable for running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction. Service Responding to incidents and requests against agreed SLA's on EUC services and all tasks associated with running and maintaining the service. Monitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement. Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings. Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum possible uptime for the live services. Report serious security or service issues as needed. Focus on customer satisfaction and maintain a quality service with professional interactions and appropriate behavior. Ensure technical service documentation maintained and up-to-date. Evolution Work with service operations lead to commission new services and retire old services. Ensure representation when services are delivered to operational acceptance meetings SDVLA Highlight technical capability gaps and work with EUC Manager to develop training plans for service support staff. Report issues on data protection, backup process, data restoration, product lifecycle, system and software compatibility and work with EUC technical infrastructure specialists to plan route to resolution. Any other duties commensurate with the grade or deemed appropriate by the Infrastructure Platforms Manager.Typical Routines: Monitoring and maintaining EUC services Prioritising and escalating newly identified issues. Agile sprint inter team collaboration on organisational priorities Resource and prioritise run and project work Satisfying service requests and responding to users directly and informing internal business leads Raising production system change requests and review changes. Generating reports to senior managers and providing KPI reports. Attend training and seminars extending technical skills Updating system documentation. Proactively responding to vulnerability notifications Attend meetings and take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External Suppliers Person SpecificationQualifications and Training: Bachelor Degree level education/experience Five years minimum working in industry with proven track record required Security clearance requiredDesirable VMware Certified Professional MCSE ITIL Foundation certificate Work Experience, Skills and Knowledge: Experience working within a large Agile/Lean organisation delivering customer focused support across secure technologically diverse environments.Desirable skills:- SCCM\Current branch task sequence editing, task updates, day to day administration Microsoft group policy administration (GPMC) troubleshoot, creation and amendments across desktop/server/user objects Application packaging for physical and VDI desktops using SCCM and App Volumes DEM (UEM) Application profiling/user personalisation, profile management VMWare infrastructure, datacentre/cluster/hosts/vcenter Horizon View - POD architecture/instant clone pools/Image push, post creation synch scripts VDI master image/gold image update, patching and management App Volumes - Site synchronisation, management, housekeeping VMWare UAG - Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructure Certificates - Internal/external - Root paths, thumbprints, renewal process, Digi cert Windows 7/Windows 10 operating system SBH application delivery (View RDSH) - Instant clone servers Cloud services - AWS and Azure Workspace 1 (AirWatch - Device management, app delivery,. Infrastructure understanding (ACC, SEG Google enterprise management services - Chrome book configuration, support and management Thin client administration, management and housekeeping Networking - DHCP, DNS, Subnets, IP4 Linux - Shell navigation, join domain, single user mode, network settings, terminal commands, map drives VROPS - Experience creating dashboards specifically for Horizon View capacity Solarwinds - Server/Application alerting/Dashboards Qualities, Abilities and Aptitudes: Communicate effectively at different levels working collaboratively to a common goal. Lead by example with a commitment to continual service improvements and support the team and its staff. Willingness to work at detailed level and take direct action to resolve customer and user issues under own motivation Needs a positive motivated attitude with a genuine desire to help the customer and give a good user experience. Professional attitude, being open and honest with a flexible approach to working hours and location.