Job Description
A tech start-up is seeking a Technical Support Engineer in Greater London, responsible for resolving complex customer issues and mentoring junior team members. Applicants should have 4+ years of technical support experience, excellent communication skills, and expertise in tools like SQL, Zendesk, and Jira. You will drive technical improvements through collaboration with Product and Engineering teams while owning high-priority customer incidents in a hybrid work environment, working 3 days a week in-office.