2 Level Application Support Engineer
We are looking for an experienced technical engineer to join our growing Equities business. The platform you will be looking after is used by multiple trading desks servicing a diverse set of clients and instruments. As part of the wider platform team you will work closely with developers, technical, analysis and testing colleagues.
Responsibilities
- Monitor application components.
- Provide global support, including weekend availability to troubleshoot production related issues and perform check outs.
- Operate Windows and Linux environments with a strong command over scripting languages such as Shell, Perl, Python, etc.
- Configure management systems such as Ansible.
- Use CI tools such as Bamboo or Jenkins.
- Work independently and in groups in an energetic, diverse environment.
- Debug the system and fix production related issues.
- Handle complex operational tasks and recommend process and technology changes.
- Build monitoring tools for production environments.
- Deploy new systems expediently.
- Plan capacity and support increasing volumes and business growth.
- Understand networking and storage concepts.
- Escalate and follow up on permanent fixes for development related issues.
- Provide solutions for application automation.
- Manage communication of system and application outages to end users when required.
- Resolve complex application and technical problems.
- Build, test and install software in Dev, QA, Prod/DR environments.
- Support complex efforts involving analysis, design, development and testing of various application components.
Qualifications
- Bachelor's degree, preferably in Computer Science, Engineering, or Mathematics.
- At least 3+ years of support analyst experience within the financial industry.
- Strong knowledge of Windows and Linux environments and scripting languages.
- Basic infrastructure concepts knowledge.
- Experience with DevOps tools such as Bamboo or Jenkins.
- Hands on experience in support of a real time trading environment.
- Knowledge of high performance messaging/middleware applications.
- Strong analytical, verbal and written communication skills.
- Knowledge of FIX protocol.
- Java, C#, C++ development skills (nice to have).
- Good communication skills, ability to write clearly.
- Team player with proactive attitude to personal and technical development.
Location: City of London, England, United Kingdom
Start date: As soon as possible
Duration: 12 months
Rate: circa £400 per day
Security Analyst
Our client is a recognised brand in London. They are looking to recruit a Security Analyst with at least 5 to 7 years proven track record as a Security Analyst.
Responsibilities
- Technical leadership for all client security solutions, including all 3rd party managed services.
- Maintain the overall security of the company network, systems, and data.
- Monitor security access and manage IDS/IPS configurations.
- Establish and implement security best practice standards and departmental policies.
- Perform security scanning and remediate vulnerabilities efficiently.
- Analyse all security incidents to determine root cause.
- Recommend and implement upgraded security measures and controls.
- Deliver security responses for customer and client compliance requirements.
- Develop and manage security plans with vendors.
- Audit administrators and conduct security awareness training.
Qualifications
- Bachelor's degree in Computer Science/Information Technology or equivalent experience.
- Demonstrable skills in security leadership and 3rd party management.
- CISSP certification preferred.
- Compliance knowledge in ISO27001, PCI and GDPR.
- Possibly a certified ethical hacker.
- Knowledge of security technologies such as network appliances, firewall administration, AD, IAM, PAM, SIEM, UEBA, AV, IDS/IPS, MDM solutions.
- Understanding of frameworks such as ITIL or LEAN (preferred).
- Experience with user environment management, including desktops/laptops, profile management, and access control methodologies.
Location: Paddington, England, United Kingdom
Salary: £65,000 - £75,000 plus benefits
Start date: As soon as possible
IT Support Analyst - 1st and 2nd Level
We are looking for an IT Support Analyst with 1st and 2nd level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure and Office 365.
Responsibilities
- Troubleshoot and diagnose issues affecting Mac and Windows endpoint devices.
- Own end user support and IT service desk ticketing.
- Proficient with M365 and associated components.
- Azure administration and service troubleshooting.
- Intune device setup, enrolment, and configuration.
- MS Teams configuration and troubleshooting.
- Outlook (OWA) and local app setup, configuration and troubleshooting.
- OneDrive configuration and setup.
- Azure user account management.
- Document procedures and standards (user guidance adoption, etc.).
- DNS management.
- Google Workspace exposure (Gdrive, Gmail, etc.).
- Mobile device configuration for Outlook and Teams apps.
- Setup of new, moving, and leaving users.
- Identify and implement operational security changes to reduce risks.
- Support Adobe InDesign and related services.
- Meeting room service management (Zoom and Teams).
- KnowBe4 training platform exposure and administration.
Qualifications
- 3+ years of experience as an IT engineer.
- Proven experience within a Microsoft environment.
- Excellent people, communication and end user service skills.
Location: City of London
Duration: 6 months (FTC)
Salary: £25,000 - £30,000 per annum
Start date: As soon as possible