Service & Project Coordinator

Service & Project Coordinator
Hybrid - Milton Keynes | £30,000 - £40,000 + Benefits 

Role
An exciting opportunity has arisen for a proactive and highly organised Service & Project Coordinator to join a growing IT services company as they establish a new central operational governance function for both SMO (Service Management Operations) & PMO (Project Management Operations).

Operating in a hybrid capacity, you will be responsible for coordinating, standardising and improving both live service operations and project delivery activities across the business.

With excellent long-term progression and development potential, the successful candidate will work in a high-performing team, engaging closely with Project Managers, engineers, customers and operational stakeholders.

Key Responsibilities

• Coordinate service delivery and project activities across operational teams
• Assist Project Managers with scheduling, reporting and project coordination
• Support service desk operations including ticket updates, issue tracking and escalations
• Track milestones, actions, risks and operational priorities
• Coordinate engineering resources, logistics and deployment activities
• Maintain accurate operational documentation, governance reports and trackers
• Support continuous improvement and development of PMO/service governance processes

Experience Required

• Commercial experience in a project coordination, service coordination, PMO support or service delivery environment
• Strong organisational and stakeholder management skills
• Ability to manage multiple priorities within a fast-paced environment
• Strong attention to detail, a proactive approach, accountability
• Good Microsoft 365 skills including Excel, Teams and Outlook

Desirable

• ITIL awareness or service management exposure
• APM PFQ or project coordination exposure
• Managed service experience

This role would suit candidates currently working as a: Service Coordinator, PMO Coordinator, Project Support Officer, Project Coordinator, Operations Coordinator, Delivery Support Analyst or Service Delivery Coordinator.