Job Description
A growing technology company in Greater London is seeking an experienced Lead Service Desk Analyst to oversee technical support operations for their AI cloud services. The role involves leading a service desk team to provide exceptional client support for GPU workloads and managing escalations. Applicants should have extensive experience in IT service desk roles, strong troubleshooting skills across various platforms, and a solid knowledge of cloud infrastructure. This position offers a chance to shape operational strategies within a mission-driven startup.