Technical Service Manager (Northwest)

Location: Field Based role, covering the Northwest of the UK dependent on business requirements.

Remuneration: Competitive salary, company vehicle & bonus scheme.

Due to succession planning, we are seeking a Technical Service Manager to join our commercial sales team as a permanent and integral member.

In this role, you will be primarily responsible for delivering technical service and support to Food, Dairy, and Beverage manufacturing sites, with a particular focus on dairy processing environments and CIP (Clean in Place) systems. You will promote the services offered by our division while upholding the professional image of the business.

Your technical expertise, especially in CIP operations, hygiene processes, and dairy production systems will be instrumental in providing high quality service to both existing and prospective customers, with the aim of monitoring, retaining, and expanding business opportunities.

• Deliver service and support in line with agreed Service Level Agreements (SLAs) or specific customer contracts.
• Maintain effective and professional relationships with assigned accounts.
• Identify and pursue opportunities to upsell CFH products and services.
• Actively seek out new business opportunities by sourcing new customers.
• Provide expert advice, assistance, and guidance to customers where appropriate.
• Investigate potential opportunities for future business via on site contacts and collaborate with the business development team.
• Monitor and regularly review each account within your area to ensure full business potential is being realised.
• Proactively assess current services and identify opportunities to generate additional revenue.
• Ensure all required documentation is completed accurately and in a timely manner.
• Deliver on site training and technical support to customer teams to ensure correct product application and usage.
• Troubleshoot and resolve technical issues promptly to minimise customer disruption, escalating complex issues as needed.
• Collaborate with internal teams (sales, R&D, operations) to ensure seamless service delivery and customer satisfaction.
• Participate in the rollout and support of new product trials, installations, or technical projects.
• Provide regular feedback to internal teams on customer needs, trends, and product performance to support continuous improvement.
• Manage service tools, equipment, and inventory effectively, ensuring proper use and care of company assets, including the company vehicle.
• Stay up to date with product knowledge and industry developments through internal training and self learning.
• Support and optimise CIP processes, including troubleshooting, validation, and ensuring correct chemical application within dairy processing environments.
• Experience within the Dairy Manufacturing industry, ideally with exposure to processing operations.
• Hands on experience with CIP (Clean in Place) systems, including understanding of process flow, hygiene requirements, and chemical application.
• Commitment to ongoing professional development.
• Ability to work on own initiative.
• Full UK driving licence.
• Familiarity with Office 365, including Microsoft Teams.
• Level 4 Certificate in Food Hygiene.
• Lead Auditor Certificate.
• Train the Trainer Certificate.
• Experience supporting or optimising dairy processing equipment or hygiene systems.