Business Analyst

Business Process Analyst
Location: Birmingham (5 days onsite)
Rate: £350 - £400/day (Outside IR35 )
Duration: 6 months | Start date: 15th June

The Opportunity
We're hiring a hands-on Business Process Analyst to support a major transformation programme focused on simplifying processes, improving customer experience, and driving operational efficiency.

You'll work alongside a consultancy delivering the vision - taking ownership of detailed process design and real-world implementation.

What You'll Be Doing

• Turn high-level designs into detailed "to-be" process maps
• Run workshops with stakeholders to map, challenge, and improve processes
• Identify inefficiencies, risks, and gaps
• Support embedding and adoption of new processes
• Work across multiple workstreams (eg complaints, repairs, lettings, service charges)
• Feed light requirements into digital backlogs where needed

• Strong process mapping (BPMN) experience
• Proven track record in business process improvement (BPI)
• Excellent stakeholder engagement skills
• Pragmatic, collaborative, and able to hit the ground running