Application Support Analyst

Application Support AnalystHolywood, Northern IrelandFull-Time Permanent£30,000 - £50,000 DOEThis opportunity is open to candidates ranging from junior-level professionals with strong potential through to experienced support specialists looking to work across modern technologies, digital transformation projects, and enterprise client environments.The RoleMy client is looking for individuals with experience in either, or both, of the following areas:Technical Application Support - supporting Microsoft Power Platform solutions and business applications1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer supportYou'll work across a range of client projects within public sector and regulated environments, supporting critical systems and collaborating closely with technical delivery teams.This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities.Key ResponsibilitiesService Desk & User SupportAct as the first point of contact for support queries via phone, email, and ticketing systemsLog, prioritise, and manage incidents and service requestsProvide first-line troubleshooting and issue resolutionEscalate complex issues to technical and development teams where appropriateKeep users updated throughout the support process and ensure SLA adherenceTechnical Application SupportSupport and troubleshoot business applications, including Microsoft Power Platform solutionsAssist with user administration, environment monitoring, and routine maintenance tasksSupport deployments, testing, and release activitiesWork with internal teams and third-party vendors to resolve technical issuesIdentify recurring issues and contribute to continuous improvement initiativesDocumentation & CollaborationMaintain accurate records and support documentation using tools such as Jira, Confluence, and Azure DevOpsAssist with reporting on service performance and ticket trendsBuild strong relationships with clients, stakeholders, and technical teamsAbout YouEssentialExperience in IT support, service desk, or application support rolesStrong troubleshooting and analytical skillsExcellent communication and customer service skillsExperience using ticketing or workload management toolsAbility to work effectively under pressure and manage competing prioritiesA proactive, customer-focused mindsetDesirableExperience supporting Microsoft Power Platform solutions (Power Apps, Power Automate, Dataverse, Power BI)Familiarity with Microsoft 365 and Azure / Entra IDExposure to APIs, integrations, or web servicesUnderstanding of ITIL principlesExperience within public sector, healthcare, or regulated environmentsRelevant certifications such as ITIL, PL-900, PL-200, or CompTIAWhat's on OfferSalary ranging from £30,000 - £50,000 depending on experienceExposure to large-scale digital transformation projectsStrong opportunities for learning, certification, and career progressionSupportive and collaborative team cultureVaried and interesting technical work across multiple client environmentsThis role is based full-time from my client's offices in Holywood, with flexibility available for occasional personal commitments where needed.

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