We are looking for a proactive and values driven IT Systems Engineer to design, secure, and maintain business-critical systems. To work closely with QACE and QAC to support the following environments;
1. QAC – Enterprises – All Formats, which is a transcription service with a separate IT infrastructure to maintain industry standards (e.g. PCI DSS, ISO27001, Cyber Essentials).
2. Queen Alexandra Charity– the wider organisation, which includes QAC College (education environment).
While the primary focus is expected to be on QACE, there may be periods where the emphasis shifts toward QAC, working with the QAC IT team to provide technical expertise, guidance and support depending on business needs.
Salary £41885.48 - £51,717.12 p.a* (PP22 – M9) *Dependant on qualifications, knowledge & experience.
Hours 37 hours per week/52 weeks per year These hours would be actioned any time between 7.00am to 19.00pm Participation in out of hours emergency work to support critical systems (out of hours work may include, evenings and/or weekends).
Interview Date - Monday 11th May 2026
Essential Criteria
Relevant industry qualifications (e.g., MSP, Security+, CCNA, Palo Alto)
5+ years' experience building, administrating, hardening, upgrades, troubleshooting; o Backup infrastructure o Network Infrastructure (inc network segmentation) o Servers (Hyper v, Windows, Linux) o Cloud Services (e.g. Entra, MS365) o On prem Services (Active Directory, SIEM, Print, Access Control, CCTV) o Perform hardware lifecycle tasks, including OS installation and upgrades, patch management, development, security hardening and testing compatibility (Windows 11, Windows server, NAS, Network Infrastructure) o Manage software licenses
Practical experience of: o Cyber Security best practices § SIEM, Identify Access Management, TLS, certificates, HSM/key management basics, and secure cipher suites, Endpoint Protection, vulnerability assessment and Patch Management.
Demonstrable knowledge of PCI DSS and ISO 27001 concepts
Security-first mindset, with strong problem-solving skills and attention to detail
Ability to interpret standards and translate them into practical, automated controls
Strong written and verbal communication skills
Able to produce high quality, clear documentation and guidance
Ability to manage key stakeholder relationships across a range of functions (Operations, Security, Audit)
Action-orientated, with the ability to take ownership. Comfortable operating in high-availability environments
Strong commitment to equality, diversity and inclusion. Identifies with and demonstrates QAC Vision and Values and FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement)
Ability to work flexibly, including as part of out of hours cover
Car driver, clean current driving licence and access to own vehicle
For a full account please refer to the job description found on the QAC Website
22/04/2026
Full time
We are looking for a proactive and values driven IT Systems Engineer to design, secure, and maintain business-critical systems. To work closely with QACE and QAC to support the following environments;
1. QAC – Enterprises – All Formats, which is a transcription service with a separate IT infrastructure to maintain industry standards (e.g. PCI DSS, ISO27001, Cyber Essentials).
2. Queen Alexandra Charity– the wider organisation, which includes QAC College (education environment).
While the primary focus is expected to be on QACE, there may be periods where the emphasis shifts toward QAC, working with the QAC IT team to provide technical expertise, guidance and support depending on business needs.
Salary £41885.48 - £51,717.12 p.a* (PP22 – M9) *Dependant on qualifications, knowledge & experience.
Hours 37 hours per week/52 weeks per year These hours would be actioned any time between 7.00am to 19.00pm Participation in out of hours emergency work to support critical systems (out of hours work may include, evenings and/or weekends).
Interview Date - Monday 11th May 2026
Essential Criteria
Relevant industry qualifications (e.g., MSP, Security+, CCNA, Palo Alto)
5+ years' experience building, administrating, hardening, upgrades, troubleshooting; o Backup infrastructure o Network Infrastructure (inc network segmentation) o Servers (Hyper v, Windows, Linux) o Cloud Services (e.g. Entra, MS365) o On prem Services (Active Directory, SIEM, Print, Access Control, CCTV) o Perform hardware lifecycle tasks, including OS installation and upgrades, patch management, development, security hardening and testing compatibility (Windows 11, Windows server, NAS, Network Infrastructure) o Manage software licenses
Practical experience of: o Cyber Security best practices § SIEM, Identify Access Management, TLS, certificates, HSM/key management basics, and secure cipher suites, Endpoint Protection, vulnerability assessment and Patch Management.
Demonstrable knowledge of PCI DSS and ISO 27001 concepts
Security-first mindset, with strong problem-solving skills and attention to detail
Ability to interpret standards and translate them into practical, automated controls
Strong written and verbal communication skills
Able to produce high quality, clear documentation and guidance
Ability to manage key stakeholder relationships across a range of functions (Operations, Security, Audit)
Action-orientated, with the ability to take ownership. Comfortable operating in high-availability environments
Strong commitment to equality, diversity and inclusion. Identifies with and demonstrates QAC Vision and Values and FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement)
Ability to work flexibly, including as part of out of hours cover
Car driver, clean current driving licence and access to own vehicle
For a full account please refer to the job description found on the QAC Website
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
02/04/2026
Full time
The Infrastructure team resides within the innovative and progressive Digital and Technology Directorate and is embedded in a major and exciting three year legacy displacement programme. The directorate is a welcoming group of over 100 multidisciplinary professionals, all focused on building, delivering and supporting secure, modern and efficient digital and technology services. This role leads the infrastructure team with responsibility for the design, implementation, administration and support of infrastructure and digital solutions and services and the effective deployment of resources. About the Role We are looking for an accomplished Digital and Technology Infrastructure Services Manager to join us and lead a team of engineers and their workload. You'll mentor, coach and help develop the team as well as work-load manage business as usual with projects. This is a great opportunity for you to apply your broad skills across a range of systems and services and to provide technical leadership, working collaboratively with key stakeholders and external parties in supporting and working closely with Digital and Technology teams, security advisors and senior management to provide solutions design, expertise and assurance to projects and programmes. You will help develop and maintain Digital and Technology infrastructure and platform policies and procedures, and work with senior management to develop the cyber security strategy. SC-level Security Clearance or willingness to obtain SC clearance is mandatory for this role and requires that you have lived in the UK for the last 3 years. The length of required residency may depend on individual circumstances. About You We are looking for a self-motivated and enthusiastic senior manager who will play a major role in the delivery of Digital and Technology services, from legacy system improvements / replacements through to digital and IT transformation. You will work closely with the various Digital teams and the Cyber Security team to design, create and improve new and existing products and services and you will work with business users, delivery teams and suppliers to identify and resolve issues and user needs. You must have very good, broad experience and knowledge of working in a Digital and Technology support environment using a variety of tools to support the management and delivery of production services. You should have experience across all IT service delivery activities including service management, incident management, change management, release management, configuration management, continual service improvement and customer satisfaction as well as playing a role in ensuring the highest levels of operational service delivery. A key part of this role is core infrastructure lifecycle management, ensuring clear and effective roadmaps and taking responsibility for their upgrades or replacements as required. Aligned with this is working with partners to help deliver the service and contract management of these third parties, including support and maintenance contract renewals. The role incorporates budget responsibility for the infrastructure and associated services, working alongside Finance and Procurement colleagues on renewals and supplier performance management. In addition to the activities outlined above, you must have people management experience to lead a team of infrastructure engineers, delivering a range of IT services. Benefits • You will be based in a beautiful setting by the River Thames in Kew with staff parking and good transport links. • An opportunity to work a hybrid working pattern • A comprehensive benefits scheme including a generous Civil Service pension, a subsidised on-site coffee shop and restaurant, season ticket loans, on-site gym and clubs. • 25 days leave rising incrementally to 30 days after six years (plus 10.5 days public and privilege holidays each year) • Excellent training and development opportunities tailored to your role and an agreed development plan. • Influencing the strategic objectives and the opportunity to define, design and implement improvements. • An opportunity to use or learn a wide range of skills. This is a full time post. However, requests for part-time working, flexible working and job share will be considered, taking into account at all times the operational needs of the Department. A combination of onsite and home working is available and applicants should be able to regularly travel to our Kew site for a minimum of 60% of their work time. Application Process: Interviews: Interviews will be held onsite, no earlier than week commencing 4th May Applications: You will be asked to provide answers to 5 questions relating to the key requirements for the role, and to provide your work history. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please visit the Civil Service Careers website where you can find further information on the use of AI in the application guidance section. Sponsorship: We are unable to offer sponsorship for this role.
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
About The Role This is a high impact entry point into the property industry and a proven starting point for a successful sales career. As a Business Development Executive at Foxtons, you'll be at the front line of the business generating new leads, building relationships and driving revenue through outbound and inbound calling. You'll be trained from day one to master cold calling, negotiation and the London property market, working towards clear KPIs and exciting targets. No experience required - just ambition, resilience and a hunger to succeed. Many of our senior directors started their careers in this role. What You'll Do Generate new business through high volume outbound calls Build rapport quickly and convert leads into opportunities Hit and exceed sales targets and KPIs Gain expert knowledge of the property market and Foxtons' services Thrive in a fast paced, competitive sales environment About You We are on the lookout for: A go getter with a strong interest in sales Highly motivated individual who is competitive and target driven Confident communicator with resilience and drive Ambitious and eager to progress quickly based on results What to Expect Earning potential up to £60,000 Fully paid 5 star holidays twice a year for top performers Fast track career progression based purely on results A vibrant, competitive culture where ambition is celebrated and teamwork thrives Perks & Benefits Performance led career progression Diversity & Inclusion networks and Foxtons funded social events One paid volunteering day per year Wellbeing support: enhanced sick pay, confidential counselling, mental health first aiders, coaching platform and subsidised gym membership Legendary Christmas Party, Summer Sports Day and regular team nights out Enhanced parental policies Subsidised staff café and bar Pension scheme Where You'll Be Based at our award winning Chiswick Business Park HQ - a standout workspace with landscaped gardens, a lake and weekly events including food festivals, fireworks and beach volleyball. You'll ideally live within 45 minutes or be open to relocating.
30/05/2026
Full time
About The Role This is a high impact entry point into the property industry and a proven starting point for a successful sales career. As a Business Development Executive at Foxtons, you'll be at the front line of the business generating new leads, building relationships and driving revenue through outbound and inbound calling. You'll be trained from day one to master cold calling, negotiation and the London property market, working towards clear KPIs and exciting targets. No experience required - just ambition, resilience and a hunger to succeed. Many of our senior directors started their careers in this role. What You'll Do Generate new business through high volume outbound calls Build rapport quickly and convert leads into opportunities Hit and exceed sales targets and KPIs Gain expert knowledge of the property market and Foxtons' services Thrive in a fast paced, competitive sales environment About You We are on the lookout for: A go getter with a strong interest in sales Highly motivated individual who is competitive and target driven Confident communicator with resilience and drive Ambitious and eager to progress quickly based on results What to Expect Earning potential up to £60,000 Fully paid 5 star holidays twice a year for top performers Fast track career progression based purely on results A vibrant, competitive culture where ambition is celebrated and teamwork thrives Perks & Benefits Performance led career progression Diversity & Inclusion networks and Foxtons funded social events One paid volunteering day per year Wellbeing support: enhanced sick pay, confidential counselling, mental health first aiders, coaching platform and subsidised gym membership Legendary Christmas Party, Summer Sports Day and regular team nights out Enhanced parental policies Subsidised staff café and bar Pension scheme Where You'll Be Based at our award winning Chiswick Business Park HQ - a standout workspace with landscaped gardens, a lake and weekly events including food festivals, fireworks and beach volleyball. You'll ideally live within 45 minutes or be open to relocating.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus. What's in it for you Competitive salary Private healthcare for you and your family Pension scheme Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We're hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community. Key responsibilities Customer Success Platform Management Data Integration & Insights Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services Must have Hands on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes. Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion. Strong understanding of customer lifecycle management, segmentation and data driven engagement. Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance. Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business. A proactive, hands on mindset with a strong focus on execution, ownership and continuous improvement. A passion to deliver best in class customer experience and customer engagement.
30/05/2026
Full time
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus. What's in it for you Competitive salary Private healthcare for you and your family Pension scheme Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We're hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community. Key responsibilities Customer Success Platform Management Data Integration & Insights Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services Must have Hands on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes. Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion. Strong understanding of customer lifecycle management, segmentation and data driven engagement. Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance. Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business. A proactive, hands on mindset with a strong focus on execution, ownership and continuous improvement. A passion to deliver best in class customer experience and customer engagement.
Junior Systems Administrator - Middleware Location: Cardiff / Hybrid Contract: Permanent Salary: £30,000 - £35,000 Help power high availability systems for the financial services sector At Target Group, we provide secure, high availability hosting and software solutions to some of the UK's most recognisable financial services organisations. Our IT Support Centre Middleware team sits right at the heart of this mission - keeping critical systems running smoothly and supporting the platforms our clients rely on every day. We're now looking for a Junior Systems Administrator to join our team. This role is ideal for someone with strong technical depth, a keen eye for detail, and a genuine passion for solving complex problems in a fast paced environment. The role As a key member of our IT Middleware team, you'll provide 3rd line support across Target Group's internal and client infrastructure, alongside working on exciting new project work. Your focus will include supporting IBM iSeries and IBM WebSphere environments hosted on Linux, along with Microsoft and VMware platforms. You'll also be involved in administration, scripting, automation, and reporting - helping us continuously improve how we operate. This is a hands on, varied role where no two days are the same, and where your expertise will genuinely make an impact. What it's like being part of the team 7am-7pm support window for 3rd line teams, working an average of 7.5 hours per day within those hours Occasional out of hours work may be required (with notice) While the role has a core focus on IBM iSeries and WebSphere, you'll also support the wider technical estate You'll receive regular feedback and recognition through 1 to 1s and our My Recognition platform We're passionate about building a fun, inclusive culture, embracing innovation, and looking after your wellbeing You'll have real opportunities to develop your skills and grow your career with us What you'll be doing Providing 3rd line support and resolving complex incidents and problems Acting as a mentor to 1st line support colleagues Working within defined service desk processes and client SLAs Managing and estimating your own workload, keeping stakeholders informed Automating processes where possible to improve efficiency Working with third party suppliers to resolve issues Maintaining and improving system documentation Analysing incidents and problems to identify root causes Communicating clearly with internal teams and external clients, including non technical stakeholders About you Essential At least 3 years' experience in a support or technical operations environment IT Service Desk and Technical Operations experience Windows Server PowerShell and Python knowledgeIBM OS/400 and command line experience Exposure to IBM WebSphere FTP technologies Active Directory administration (or equivalent) Desirable Linux experience Bash scripting DevOps tools such as Jenkins Core Benefits Competitive salary of between £30,000 and £35,000 depending on experience 30 days holiday plus bank holidays - from day one Hybrid working policy Defined Contribution Pension Scheme (employer matched up to 6%) Company paid Private Medical Insurance (benefit in kind) Group Life Assurance Group Income Protection Discretionary annual bonus scheme Annual pay review Flexible & Lifestyle Benefits My Flex benefits platform - access to a wide range of voluntary benefits Technology Buying Scheme (salary sacrifice) Gym Flex - discounted gym and health club memberships Dental Insurance Critical Illness Cover Health Cash Plan Cycle to Work scheme Tastecard / Coffee Club Employee Discount Scheme across hundreds of retailers Wellbeing & Support Wisdom Wellbeing - confidential health and wellbeing support, including EAP Free flu vaccinations and eye tests, plus contributions towards glasses Recognition Scheme celebrating successes across the business Free mortgage advice and support Charitable payroll giving Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24 Everest Funeral Concierge Free Bereavement and Probate Advice and Support Enhanced parental leave Why join Target Group? We care about doing things the right way - for our clients and for our people. At Target Group, you'll find a supportive environment where your ideas are valued, your contribution is recognised, and your development is taken seriously. We're committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders. Ready to take the next step? If you're looking for a role where your technical skills will be challenged and appreciated, we'd love to hear from you. Apply now and help keep Target Group's critical systems moving.
30/05/2026
Full time
Junior Systems Administrator - Middleware Location: Cardiff / Hybrid Contract: Permanent Salary: £30,000 - £35,000 Help power high availability systems for the financial services sector At Target Group, we provide secure, high availability hosting and software solutions to some of the UK's most recognisable financial services organisations. Our IT Support Centre Middleware team sits right at the heart of this mission - keeping critical systems running smoothly and supporting the platforms our clients rely on every day. We're now looking for a Junior Systems Administrator to join our team. This role is ideal for someone with strong technical depth, a keen eye for detail, and a genuine passion for solving complex problems in a fast paced environment. The role As a key member of our IT Middleware team, you'll provide 3rd line support across Target Group's internal and client infrastructure, alongside working on exciting new project work. Your focus will include supporting IBM iSeries and IBM WebSphere environments hosted on Linux, along with Microsoft and VMware platforms. You'll also be involved in administration, scripting, automation, and reporting - helping us continuously improve how we operate. This is a hands on, varied role where no two days are the same, and where your expertise will genuinely make an impact. What it's like being part of the team 7am-7pm support window for 3rd line teams, working an average of 7.5 hours per day within those hours Occasional out of hours work may be required (with notice) While the role has a core focus on IBM iSeries and WebSphere, you'll also support the wider technical estate You'll receive regular feedback and recognition through 1 to 1s and our My Recognition platform We're passionate about building a fun, inclusive culture, embracing innovation, and looking after your wellbeing You'll have real opportunities to develop your skills and grow your career with us What you'll be doing Providing 3rd line support and resolving complex incidents and problems Acting as a mentor to 1st line support colleagues Working within defined service desk processes and client SLAs Managing and estimating your own workload, keeping stakeholders informed Automating processes where possible to improve efficiency Working with third party suppliers to resolve issues Maintaining and improving system documentation Analysing incidents and problems to identify root causes Communicating clearly with internal teams and external clients, including non technical stakeholders About you Essential At least 3 years' experience in a support or technical operations environment IT Service Desk and Technical Operations experience Windows Server PowerShell and Python knowledgeIBM OS/400 and command line experience Exposure to IBM WebSphere FTP technologies Active Directory administration (or equivalent) Desirable Linux experience Bash scripting DevOps tools such as Jenkins Core Benefits Competitive salary of between £30,000 and £35,000 depending on experience 30 days holiday plus bank holidays - from day one Hybrid working policy Defined Contribution Pension Scheme (employer matched up to 6%) Company paid Private Medical Insurance (benefit in kind) Group Life Assurance Group Income Protection Discretionary annual bonus scheme Annual pay review Flexible & Lifestyle Benefits My Flex benefits platform - access to a wide range of voluntary benefits Technology Buying Scheme (salary sacrifice) Gym Flex - discounted gym and health club memberships Dental Insurance Critical Illness Cover Health Cash Plan Cycle to Work scheme Tastecard / Coffee Club Employee Discount Scheme across hundreds of retailers Wellbeing & Support Wisdom Wellbeing - confidential health and wellbeing support, including EAP Free flu vaccinations and eye tests, plus contributions towards glasses Recognition Scheme celebrating successes across the business Free mortgage advice and support Charitable payroll giving Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24 Everest Funeral Concierge Free Bereavement and Probate Advice and Support Enhanced parental leave Why join Target Group? We care about doing things the right way - for our clients and for our people. At Target Group, you'll find a supportive environment where your ideas are valued, your contribution is recognised, and your development is taken seriously. We're committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders. Ready to take the next step? If you're looking for a role where your technical skills will be challenged and appreciated, we'd love to hear from you. Apply now and help keep Target Group's critical systems moving.
Job Title: Business Analyst Location: London Reporting Line: Co-Managing Director Level for Referral Policy: Junior Who We Are Founded in 2002 as a pioneering hedge fund, Marble Bar has built its reputation on intellectual discipline, research, data-driven insight and a deep understanding of investment behaviours. Since its founding, the firm has helped portfolio managers identify repeatable processes within their investment practice and sustain their edge in constantly evolving markets. For over twenty years, we have successfully identified exceptional managers and created environments to help them generate durable returns. What We Do In 2016 we launched The Partners Business and opened our integrated architecture to independent hedge fund managers, supporting them initially as they navigate the fragile early stages of building their businesses. We are a shared operating system purpose built to support hedge fund managers at every stage of their lifecycle, from launch and early operational resilience to performance development, capital formation, and long-term scale. This has established Marble Bar as the leading home for exceptional managers wishing to create unique and independent investment firms with the freedom to focus on investing. Your Role This is a high-impact, multi-disciplinary position sitting at the intersection of financial modelling, commercial deal structuring and investment talent assessment. The successful candidate will work directly with senior leadership to strengthen the firm's analytical and decision-making infrastructure - both at the enterprise level and in support of Marble Bar's core activity of identifying, onboarding and growing the Partners Business. This is a generalist analytical role for someone who is equally comfortable building bottom-up operational models, structuring partnership economics and interrogating an investment manager's track record. Strong quantitative and programming skills, combined with the communication ability to present findings clearly to senior stakeholders, are essential. Your Key Areas of Impact Enterprise Financial & Operational Modelling Build and maintain bottom-up financial and operational models of the firm, incorporating headcount, cost, revenue and capacity assumptions Support improved budgeting, forecasting and objective-setting processes across the business Design and implement an activity-based costing framework, costing the use of central resources provided to each Partner Provide clear visibility into deal-level, cost-centre and partnership-level profitability Develop capacity and throughput models to assess operational infrastructure and support planning for portfolio growth Support the design of a KPI and OKR-driven performance monitoring system, establishing metrics that track progress against strategic objectives Partnership Deal Modelling & Structuring Build bespoke financial models to analyse and stress-test the economics of proposed partnership arrangements with new and existing Partners Model revenue share, fee structures, capital allocation and hurdle rate mechanics across a range of deal scenarios Produce clear deal summaries and scenario analyses to support Deal Committee presentations and internal investment decisions Maintain and develop a modelling framework that can be applied consistently across new partnership opportunities Work closely with senior leadership and legal to translate commercial terms into quantitative model assumptions Investment Talent Diligence & Assessment Conduct quantitative and qualitative due diligence on prospective Partner investment managers, assessing track records, investment strategy, alpha generation and risk profile Produce detailed performance analytics reviews within the Partners due diligence process, including strategy assessment, historical portfolio and trading history analysis Profile prospective Partners including assessment of expected returns, risk characteristics, capacity and optimal market environments for their strategies Develop and systematise analytical frameworks to assess track records with varying degrees of data completeness Identify initial areas of opportunity for portfolio management and trading behaviour improvement in prospective and existing Partners Data, Reporting & Analytics Infrastructure Build and maintain databases and structured datasets covering Partner Firm performance, deal economics and operational metrics Develop and automate reports, dashboards and presentations for senior management and Partner Firm stakeholders using Python and BI tools Work with developers and the risk/analytics team to continuously improve reporting capabilities and deliver novel analytical tools Support the IR and Capital Development teams with data and analytics outputs for investor due diligence processes What We Are Looking For Ability to deliver advanced financial and operational modelling, demonstrating bottom-up, scenario based and activity-based costing approaches Prior exposure to investment manager due diligence, fund analysis or alternative strategies (equities, credit, macro) Experience structuring or modelling commercial deals, partnership economics or fee arrangements Strong data management skills including SQL databases and structured data pipelines Proficiency in Python for data analysis, modelling automation and workflow scripting (Pandas, NumPy, SciPy) Exceptional communication skills and ability to present complex quantitative findings clearly to senior and non-technical audiences Strong organisational skills and ability to manage multiple workstreams with competing deadlines Familiarity with AI and natural language models is a plus The role is based in London with an expectation of 5 days per week in the office.
30/05/2026
Full time
Job Title: Business Analyst Location: London Reporting Line: Co-Managing Director Level for Referral Policy: Junior Who We Are Founded in 2002 as a pioneering hedge fund, Marble Bar has built its reputation on intellectual discipline, research, data-driven insight and a deep understanding of investment behaviours. Since its founding, the firm has helped portfolio managers identify repeatable processes within their investment practice and sustain their edge in constantly evolving markets. For over twenty years, we have successfully identified exceptional managers and created environments to help them generate durable returns. What We Do In 2016 we launched The Partners Business and opened our integrated architecture to independent hedge fund managers, supporting them initially as they navigate the fragile early stages of building their businesses. We are a shared operating system purpose built to support hedge fund managers at every stage of their lifecycle, from launch and early operational resilience to performance development, capital formation, and long-term scale. This has established Marble Bar as the leading home for exceptional managers wishing to create unique and independent investment firms with the freedom to focus on investing. Your Role This is a high-impact, multi-disciplinary position sitting at the intersection of financial modelling, commercial deal structuring and investment talent assessment. The successful candidate will work directly with senior leadership to strengthen the firm's analytical and decision-making infrastructure - both at the enterprise level and in support of Marble Bar's core activity of identifying, onboarding and growing the Partners Business. This is a generalist analytical role for someone who is equally comfortable building bottom-up operational models, structuring partnership economics and interrogating an investment manager's track record. Strong quantitative and programming skills, combined with the communication ability to present findings clearly to senior stakeholders, are essential. Your Key Areas of Impact Enterprise Financial & Operational Modelling Build and maintain bottom-up financial and operational models of the firm, incorporating headcount, cost, revenue and capacity assumptions Support improved budgeting, forecasting and objective-setting processes across the business Design and implement an activity-based costing framework, costing the use of central resources provided to each Partner Provide clear visibility into deal-level, cost-centre and partnership-level profitability Develop capacity and throughput models to assess operational infrastructure and support planning for portfolio growth Support the design of a KPI and OKR-driven performance monitoring system, establishing metrics that track progress against strategic objectives Partnership Deal Modelling & Structuring Build bespoke financial models to analyse and stress-test the economics of proposed partnership arrangements with new and existing Partners Model revenue share, fee structures, capital allocation and hurdle rate mechanics across a range of deal scenarios Produce clear deal summaries and scenario analyses to support Deal Committee presentations and internal investment decisions Maintain and develop a modelling framework that can be applied consistently across new partnership opportunities Work closely with senior leadership and legal to translate commercial terms into quantitative model assumptions Investment Talent Diligence & Assessment Conduct quantitative and qualitative due diligence on prospective Partner investment managers, assessing track records, investment strategy, alpha generation and risk profile Produce detailed performance analytics reviews within the Partners due diligence process, including strategy assessment, historical portfolio and trading history analysis Profile prospective Partners including assessment of expected returns, risk characteristics, capacity and optimal market environments for their strategies Develop and systematise analytical frameworks to assess track records with varying degrees of data completeness Identify initial areas of opportunity for portfolio management and trading behaviour improvement in prospective and existing Partners Data, Reporting & Analytics Infrastructure Build and maintain databases and structured datasets covering Partner Firm performance, deal economics and operational metrics Develop and automate reports, dashboards and presentations for senior management and Partner Firm stakeholders using Python and BI tools Work with developers and the risk/analytics team to continuously improve reporting capabilities and deliver novel analytical tools Support the IR and Capital Development teams with data and analytics outputs for investor due diligence processes What We Are Looking For Ability to deliver advanced financial and operational modelling, demonstrating bottom-up, scenario based and activity-based costing approaches Prior exposure to investment manager due diligence, fund analysis or alternative strategies (equities, credit, macro) Experience structuring or modelling commercial deals, partnership economics or fee arrangements Strong data management skills including SQL databases and structured data pipelines Proficiency in Python for data analysis, modelling automation and workflow scripting (Pandas, NumPy, SciPy) Exceptional communication skills and ability to present complex quantitative findings clearly to senior and non-technical audiences Strong organisational skills and ability to manage multiple workstreams with competing deadlines Familiarity with AI and natural language models is a plus The role is based in London with an expectation of 5 days per week in the office.
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus. What's in it for you Competitive salary Private healthcare for you and your family Pension scheme Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We're hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base. Key responsibilities Strategic Campaign Management Segmentation & Personalisation Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services Must have A proactive, hands on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement. A passion to deliver best-in-class customer engagement. Hands on experience using customer success platforms (e.g. Planhat or similar). Hands on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar). Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment. Strong understanding of customer segmentation, targeting and personalisation. Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams. Ability to analyse campaign performance data and translate insights into actionable improvements. Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion). A passion to deliver best in class customer experience and customer engagement.
30/05/2026
Full time
Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus. What's in it for you Competitive salary Private healthcare for you and your family Pension scheme Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We're hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base. Key responsibilities Strategic Campaign Management Segmentation & Personalisation Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services Must have A proactive, hands on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement. A passion to deliver best-in-class customer engagement. Hands on experience using customer success platforms (e.g. Planhat or similar). Hands on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar). Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment. Strong understanding of customer segmentation, targeting and personalisation. Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams. Ability to analyse campaign performance data and translate insights into actionable improvements. Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion). A passion to deliver best in class customer experience and customer engagement.
SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? We are seeking a Product Manager to take ownership of strategy, delivery, and leadership across one of our flagship product areas. You will play a key role in defining direction, managing roadmaps, and ensuring the product delivers measurable outcomes for our customers and the business. This role requires someone confident in leading cross-functional teams, mentoring less experienced colleagues, and working closely with stakeholders to align on priorities and commercial goals. You'll balance strategic thinking with hands on delivery-from shaping product vision and guiding design, to managing backlogs and overseeing launches. Success in this role means creating a product that delivers excellent user experiences, launches on time, and is measured against clear outcomes. It's an opportunity to grow influence across the organisation while building a high standard of product practice across the team. VARIED DAY TO DAY RESPONSIBILITIES Define and implement product strategies aligned with SmartSearch's corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyze input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. Chair internal and client-facing product forums, presenting progress, plans, and key decisions. Act as a senior product authority within SmartSearch, representing product best practices with senior stakeholders and customers. Measurement & Improvement Collaborate with the Product Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high quality user experiences. Understanding of the software development lifecycle and deployment processes. Skilled in using analytics and engagement metrics to guide product decisions. Excellent communication skills with the ability to influence and align stakeholders. Previous experience in B2B technology. Deep experience in Agile environments, including backlog management, user story writing, and prioritisation. Strong commercial judgement, analytical skills, and problem solving ability. Previous experience managing or mentoring product managers or owners. Experience preparing and managing business cases. Experience running product forums for internal and external audiences. Previous experience in RegTech. WHAT IS LIFE LIKE AT SMARTSEARCH? We are a multi-award winning Tech company with an aspirational mentality. We have been Great Place To Work Certified since 2022. There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support. We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive impact on our community. COMPANY BENEFITS 25 days holiday rising to 30 with each year of service. Private Medical Insurance covering dental and optical. Company pension scheme. Life Assurance - 4x your annual salary. 1 day paid volunteering per year. Enhanced maternity / paternity offerings. Employee Assistance Programme. Cycle to work scheme.
30/05/2026
Full time
SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? We are seeking a Product Manager to take ownership of strategy, delivery, and leadership across one of our flagship product areas. You will play a key role in defining direction, managing roadmaps, and ensuring the product delivers measurable outcomes for our customers and the business. This role requires someone confident in leading cross-functional teams, mentoring less experienced colleagues, and working closely with stakeholders to align on priorities and commercial goals. You'll balance strategic thinking with hands on delivery-from shaping product vision and guiding design, to managing backlogs and overseeing launches. Success in this role means creating a product that delivers excellent user experiences, launches on time, and is measured against clear outcomes. It's an opportunity to grow influence across the organisation while building a high standard of product practice across the team. VARIED DAY TO DAY RESPONSIBILITIES Define and implement product strategies aligned with SmartSearch's corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyze input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. Chair internal and client-facing product forums, presenting progress, plans, and key decisions. Act as a senior product authority within SmartSearch, representing product best practices with senior stakeholders and customers. Measurement & Improvement Collaborate with the Product Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or Kanban methodologies. Strong customer focus and ability to translate customer insights into product improvements. Strong background working with UI and UX teams to deliver high quality user experiences. Understanding of the software development lifecycle and deployment processes. Skilled in using analytics and engagement metrics to guide product decisions. Excellent communication skills with the ability to influence and align stakeholders. Previous experience in B2B technology. Deep experience in Agile environments, including backlog management, user story writing, and prioritisation. Strong commercial judgement, analytical skills, and problem solving ability. Previous experience managing or mentoring product managers or owners. Experience preparing and managing business cases. Experience running product forums for internal and external audiences. Previous experience in RegTech. WHAT IS LIFE LIKE AT SMARTSEARCH? We are a multi-award winning Tech company with an aspirational mentality. We have been Great Place To Work Certified since 2022. There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support. We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive impact on our community. COMPANY BENEFITS 25 days holiday rising to 30 with each year of service. Private Medical Insurance covering dental and optical. Company pension scheme. Life Assurance - 4x your annual salary. 1 day paid volunteering per year. Enhanced maternity / paternity offerings. Employee Assistance Programme. Cycle to work scheme.
Are you the person who walks into a hotel and immediately thinks about how it could run better? A fast growing European hospitality SaaS platform is expanding in the UK - and it needs a BDM who knows the hotel world and knows how to sell. This isn't a "maintain the patch" role. It's a genuine new business opportunity in an underserved market, with full sales cycle ownership, a clear ICP, and a product that's genuinely differentiated. Business Development Manager - UK Hotel market Edinburgh Full-time, permanent Hybrid/flexible working You'll own pipeline creation and new logo acquisition across independent hotels, regional groups, and multi property operators - from first contact through to signed contract. You'll be engaging GMs, Operations Directors, HR and People leaders, and ownership groups, selling an integrated Workforce Management, Operations, and Learning platform that replaces the patchwork of point solutions most hotel groups are still relying on. You'll be a great fit if you have: 5+ years in B2B SaaS sales, ideally into hospitality or vertical SaaS A real understanding of hotel operations - scheduling, labour costs, compliance, staff engagement A track record of winning new logos and hitting (or beating) revenue targets Consultative selling skills - you listen before you pitch Bonus points for: Experience selling WFM, HR Ops, or L&D solutions to hotel groups, or a background scaling SaaS at Series A-C stage. Why it's worth a conversation The market timing is right. The product is strong. The culture is one where ambitious people get room to build. If you're looking for a role where what you create is visible and valued - this is it. Bright Purple is an equal opportunities employer and we are proud to work with clients who share our values of diversity and inclusion in our industry
30/05/2026
Full time
Are you the person who walks into a hotel and immediately thinks about how it could run better? A fast growing European hospitality SaaS platform is expanding in the UK - and it needs a BDM who knows the hotel world and knows how to sell. This isn't a "maintain the patch" role. It's a genuine new business opportunity in an underserved market, with full sales cycle ownership, a clear ICP, and a product that's genuinely differentiated. Business Development Manager - UK Hotel market Edinburgh Full-time, permanent Hybrid/flexible working You'll own pipeline creation and new logo acquisition across independent hotels, regional groups, and multi property operators - from first contact through to signed contract. You'll be engaging GMs, Operations Directors, HR and People leaders, and ownership groups, selling an integrated Workforce Management, Operations, and Learning platform that replaces the patchwork of point solutions most hotel groups are still relying on. You'll be a great fit if you have: 5+ years in B2B SaaS sales, ideally into hospitality or vertical SaaS A real understanding of hotel operations - scheduling, labour costs, compliance, staff engagement A track record of winning new logos and hitting (or beating) revenue targets Consultative selling skills - you listen before you pitch Bonus points for: Experience selling WFM, HR Ops, or L&D solutions to hotel groups, or a background scaling SaaS at Series A-C stage. Why it's worth a conversation The market timing is right. The product is strong. The culture is one where ambitious people get room to build. If you're looking for a role where what you create is visible and valued - this is it. Bright Purple is an equal opportunities employer and we are proud to work with clients who share our values of diversity and inclusion in our industry
Job Title: Deskside Support 2nd Line Engineer (onsite) - Glasgow Job location: Glasgow Working pattern: 5 days onsite (shift patterns) About the Role We are recruiting for a Deskside Support 2nd Line Engineer (onsite) to support our UK business. You will be the first point of contact for all IT Service Desk logged Incidents and Requests. Our Team The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team provides support to the whole UK and Ireland region, and the IT Service Desk is first point of contact for IT related issues. What You'll Do: Assist with reported deskside IT related queries, either through walk-ups, email and telephone. Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk. Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow. Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA's. Maintain relevant and up to date notes on all assigned tickets. Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues. Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business. The role also requires a high level of responsibility liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude as a must, as there will be regular visits to other offices. Our team environment is collaborative, enthusiastic and professional, that expects a World Class Professional Service, as such there is plenty of room for personal development. What You'll Need: Relevant Field/Deskside support / IT Support experience. Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning. Knowledge of deploying and supporting Windows 10 and 11 environments. Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance. Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices. Printer exposure required for general troubleshooting issues. Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events. Basic understanding of Networking fundamentals. Exposure and understanding of using Active Directory. Comfortable working alone on individual tasks, as well as part of a team for large projects. Maintain a flexible and customer orientated professional attitude Provide technical guidance and/or training to co-workers. Have a good command of the English language.
30/05/2026
Full time
Job Title: Deskside Support 2nd Line Engineer (onsite) - Glasgow Job location: Glasgow Working pattern: 5 days onsite (shift patterns) About the Role We are recruiting for a Deskside Support 2nd Line Engineer (onsite) to support our UK business. You will be the first point of contact for all IT Service Desk logged Incidents and Requests. Our Team The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team provides support to the whole UK and Ireland region, and the IT Service Desk is first point of contact for IT related issues. What You'll Do: Assist with reported deskside IT related queries, either through walk-ups, email and telephone. Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk. Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow. Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA's. Maintain relevant and up to date notes on all assigned tickets. Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues. Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business. The role also requires a high level of responsibility liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude as a must, as there will be regular visits to other offices. Our team environment is collaborative, enthusiastic and professional, that expects a World Class Professional Service, as such there is plenty of room for personal development. What You'll Need: Relevant Field/Deskside support / IT Support experience. Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning. Knowledge of deploying and supporting Windows 10 and 11 environments. Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance. Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices. Printer exposure required for general troubleshooting issues. Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events. Basic understanding of Networking fundamentals. Exposure and understanding of using Active Directory. Comfortable working alone on individual tasks, as well as part of a team for large projects. Maintain a flexible and customer orientated professional attitude Provide technical guidance and/or training to co-workers. Have a good command of the English language.
Overview You will take ownership of core IT infrastructure services, providing second line operational support, technical assurance and continuous improvement across on prem, cloud and endpoint environments. Operating in a globally distributed and operationally critical business, this role requires strong troubleshooting capability, proactive risk management and close collaboration with IT&S leadership, service desk teams, vendors and cyber / OT specialists. This is a hands on technical role with responsibility for maintaining service stability, supporting change delivery, responding to incidents (including cyber events), and ensuring infrastructure services evolve in line with industry standards and organisational strategy. What you'll do Provide operational support and assurance across global server, network, endpoint and cloud platforms Deliver assigned infrastructure tasks and projects on time and to budget using standard processes and documentation Provide second line support for infrastructure incidents, escalating where appropriate and ensuring timely resolution Maintain and manage core infrastructure services including physical and virtual servers, storage and cloud platforms Ensure operating system updates, patching and security controls are applied across infrastructure and endpoints Support data protection, backup, recovery and disaster recovery solutions across the business Monitor, respond to and assist with investigation of cyber security incidents and threatsSupport IT Service Desk requests and incidents, ensuring SLA compliance and accurate system updates Develop cost effective infrastructure solutions through in house platforms or external cloud services Manage infrastructure licences and asset ownership to meet audit and compliance requirements Engage with vendors and third party suppliers to support service delivery and technology improvement Work collaboratively with Cyber and OT teams to support secure and resilient operations Provide out of hours support when required Ensure all activities comply with IT&S Usage & Security Policies and Company QHS&E procedures What to bring Strong experience in an infrastructure support or specialist role Proven hands on experience supporting Microsoft server technologies (Active Directory, DNS, DHCP, Group Policy) Experience supporting cloud services, including Microsoft Azure and Azure AD Strong understanding of networking principles including TCP/IP, subnets, VLANs and Wi Fi Experience supporting virtualised and physical infrastructure environments Strong troubleshooting and incident management skills across infrastructure platforms Ability to manage changing priorities and work effectively under pressure Strong communication skills with the ability to engage users, teams and third party vendors Willingness to provide out of hours operational support Degree or HND in a computing or IT related discipline Microsoft technical certifications Experience with backup, recovery and disaster recovery solutions Knowledge of cyber security practices in enterprise environments Experience supporting infrastructure in safety critical or regulated industries Interest in emerging technologies, continuous improvement and professional development Location: Aberdeen (with support to global operations) Talk to us today to explore how we can support your organisation's technology needs.
30/05/2026
Full time
Overview You will take ownership of core IT infrastructure services, providing second line operational support, technical assurance and continuous improvement across on prem, cloud and endpoint environments. Operating in a globally distributed and operationally critical business, this role requires strong troubleshooting capability, proactive risk management and close collaboration with IT&S leadership, service desk teams, vendors and cyber / OT specialists. This is a hands on technical role with responsibility for maintaining service stability, supporting change delivery, responding to incidents (including cyber events), and ensuring infrastructure services evolve in line with industry standards and organisational strategy. What you'll do Provide operational support and assurance across global server, network, endpoint and cloud platforms Deliver assigned infrastructure tasks and projects on time and to budget using standard processes and documentation Provide second line support for infrastructure incidents, escalating where appropriate and ensuring timely resolution Maintain and manage core infrastructure services including physical and virtual servers, storage and cloud platforms Ensure operating system updates, patching and security controls are applied across infrastructure and endpoints Support data protection, backup, recovery and disaster recovery solutions across the business Monitor, respond to and assist with investigation of cyber security incidents and threatsSupport IT Service Desk requests and incidents, ensuring SLA compliance and accurate system updates Develop cost effective infrastructure solutions through in house platforms or external cloud services Manage infrastructure licences and asset ownership to meet audit and compliance requirements Engage with vendors and third party suppliers to support service delivery and technology improvement Work collaboratively with Cyber and OT teams to support secure and resilient operations Provide out of hours support when required Ensure all activities comply with IT&S Usage & Security Policies and Company QHS&E procedures What to bring Strong experience in an infrastructure support or specialist role Proven hands on experience supporting Microsoft server technologies (Active Directory, DNS, DHCP, Group Policy) Experience supporting cloud services, including Microsoft Azure and Azure AD Strong understanding of networking principles including TCP/IP, subnets, VLANs and Wi Fi Experience supporting virtualised and physical infrastructure environments Strong troubleshooting and incident management skills across infrastructure platforms Ability to manage changing priorities and work effectively under pressure Strong communication skills with the ability to engage users, teams and third party vendors Willingness to provide out of hours operational support Degree or HND in a computing or IT related discipline Microsoft technical certifications Experience with backup, recovery and disaster recovery solutions Knowledge of cyber security practices in enterprise environments Experience supporting infrastructure in safety critical or regulated industries Interest in emerging technologies, continuous improvement and professional development Location: Aberdeen (with support to global operations) Talk to us today to explore how we can support your organisation's technology needs.
Senior Business Development Manager - London ACT page is loaded Senior Business Development Manager - London ACTlocations: Londonposted on: Posted Yesterdayjob requisition id: R-07850 Senior Business Development Manager, ACT (8-Month Fixed Term Contract) Location: LondonFreshfields is a leading global law firm, committed to helping clients navigate complex legal challenges and achieve their business goals. We pride ourselves on our collaborative culture, innovative approach, and the exceptional talent of our people. About Marketing & Business Development (MBD) Our MBD team is a dynamic global force, comprising business development specialists, research analysts, and brand, marketing, and communications experts. We work together to shape the firm's client strategy, analyze complex business issues, identify opportunities, develop compelling proposals, and create engaging content and marketing campaigns. Our collective efforts define the client experience and elevate Freshfields' global perception. About MBD for our Antitrust, Competition and Trade (ACT) Practice The ACT MBD team plays a pivotal role in leading the strategic positioning, visibility, and client service activities for our world-renowned Antitrust, Competition and Trade practice. With over 300 lawyers across the UK, US, Europe, and Asia, our team helps companies navigate the complexities of increased governmental intervention, geopolitical shifts, and economic challenges. This role offers an exceptional opportunity to thrive in an international business environment, collaborating with a highly collaborative team of lawyers and professional colleagues on engaging work that truly allows you to make your mark and advance your career. You will manage daily workflows across the platform alongside two other senior managers in London and Washington D.C., with specific responsibility for creative and client growth strategies in Brussels. The Opportunity This is a dynamic role for an individual with outstanding teamwork and communication skills, alongside a proven ability to build strong, trusted relationships with partners and senior internal stakeholders. You will work collaboratively across our global firm with brand, marketing, communications, research, and other business services.As a Senior Business Development Manager, you will provide both strategic direction and hands-on support to our London partners, driving new business opportunities with top clients and key targets. You will cultivate a deep understanding of our client base, identify opportunities to deepen relationships, drive momentum throughout the business development cycle, and serve as a trusted advisor on go-to-market strategies. Beyond business development, you will guide strategic marketing and visibility efforts, including thought leadership, sponsorships, events, content creation, survey submissions, and lateral attorney integration. Specialized expertise in pitching, AI, and key account client relationship management is essential.Working closely with the Global Head of BD for ACT, you will: Lead the formulation of focused marketing and business development strategies for London ACT, strengthening client relationships, targeting new work effectively, and building the practice's reputation. Be a visible and credible advisor, using strong influencing skills to execute strategies and support partners across all stages of client engagement, from identifying discussion topics to managing associated activities. Oversee pitch strategy, including the creation of compelling credentials and proposals, advising partners on responses to fast-turnaround pitches, global RFPs, and other opportunities. Leverage experience with client feedback programs and Key Account Management (KAM), actively leading and participating in the firm's related initiatives. Drive client targeting, analysis, horizon scanning, and market opportunity spotting. Proactively communicate market and client opportunities to partners, facilitating tailored briefings and market intelligence to foster business growth. Utilize a commercial mindset, knowledge of BD best practices, and advanced marketing technology (including Salesforce and the firm's Gen AI platforms) to analyze trends, anticipate opportunities, track key relationships, and ensure efficient, innovative service delivery and reporting. Maintain a strong understanding of how AI tools, including Gen AI products, can support and automate functions like horizon scanning and research, taking responsibility for identifying, adopting, and leveraging the firm's suite of Gen AI tools for more efficient, client-centric MBD support. Oversee the creation of practice group or sector-specific content, campaigns, and events, as well as relevant directory and award submissions, to increase client engagement and enhance the personal brands of leading practitioners and the firm's global reputation. Demonstrate strong people management and leadership, inspiring and guiding two direct reports to become a high-performing team through coaching and mentoring. Build trusted relationships with partners, stakeholders, and global colleagues, fostering a 'one team' global mindset. Establish an agile and responsive bespoke service model grounded in mutual respect and appreciation of team skillsets. Contribute to continuous improvement in the firm's approach to business development, setting high expectations for the team to coach, learn, and proactively share knowledge, content, and data. Support lateral partner integration in collaboration with the Global Head of BD for ACT and firm counterparts. What We're Looking For We are seeking a seasoned professional with a strong track record in business development and relationship management within a professional services firm, ideally with a focus on Antitrust and Competition, Litigation, or other Regulatory practices.Key attributes include: Demonstrated experience within a professional services environment, operating in a fast-paced, client-focused setting. A deep understanding of developing effective go-to-market strategies for proprietary content. A strong affinity for leveraging digital tools to engage diverse audiences. Exceptional emotional intelligence, independent thinking, and mature professional judgment. Excellent teamwork and collaboration skills, with the ability to build robust relationships internally and externally, and to guide less experienced colleagues. Proven multi-tasking and project management capabilities, with resilience under pressure and the ability to manage competing deadlines and evolving project criteria. Superior written, presentation, and oral communication skills, including excellence in grammar and proofreading, and the ability to draft high-quality substantive materials requiring minimal editing. Strong working knowledge of AI tools and their practical application in a business development context. Extensive working knowledge of Microsoft Suite software. Experience across various sectors, with the ability to demonstrate sector focus and an understanding of sector-specific business drivers and market priorities. The ability to work flexibly in a dynamic environment with high expectations. Natural curiosity, a propensity for continuous learning, and enthusiasm for coaching and mentoring direct reports. Additional language skills are a plus.At Freshfields, you'll be part of a truly global team that values collaboration, innovation, and client success. We offer an environment where you can develop your skills, contribute to high-profile matters, and make a significant impact. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of
30/05/2026
Full time
Senior Business Development Manager - London ACT page is loaded Senior Business Development Manager - London ACTlocations: Londonposted on: Posted Yesterdayjob requisition id: R-07850 Senior Business Development Manager, ACT (8-Month Fixed Term Contract) Location: LondonFreshfields is a leading global law firm, committed to helping clients navigate complex legal challenges and achieve their business goals. We pride ourselves on our collaborative culture, innovative approach, and the exceptional talent of our people. About Marketing & Business Development (MBD) Our MBD team is a dynamic global force, comprising business development specialists, research analysts, and brand, marketing, and communications experts. We work together to shape the firm's client strategy, analyze complex business issues, identify opportunities, develop compelling proposals, and create engaging content and marketing campaigns. Our collective efforts define the client experience and elevate Freshfields' global perception. About MBD for our Antitrust, Competition and Trade (ACT) Practice The ACT MBD team plays a pivotal role in leading the strategic positioning, visibility, and client service activities for our world-renowned Antitrust, Competition and Trade practice. With over 300 lawyers across the UK, US, Europe, and Asia, our team helps companies navigate the complexities of increased governmental intervention, geopolitical shifts, and economic challenges. This role offers an exceptional opportunity to thrive in an international business environment, collaborating with a highly collaborative team of lawyers and professional colleagues on engaging work that truly allows you to make your mark and advance your career. You will manage daily workflows across the platform alongside two other senior managers in London and Washington D.C., with specific responsibility for creative and client growth strategies in Brussels. The Opportunity This is a dynamic role for an individual with outstanding teamwork and communication skills, alongside a proven ability to build strong, trusted relationships with partners and senior internal stakeholders. You will work collaboratively across our global firm with brand, marketing, communications, research, and other business services.As a Senior Business Development Manager, you will provide both strategic direction and hands-on support to our London partners, driving new business opportunities with top clients and key targets. You will cultivate a deep understanding of our client base, identify opportunities to deepen relationships, drive momentum throughout the business development cycle, and serve as a trusted advisor on go-to-market strategies. Beyond business development, you will guide strategic marketing and visibility efforts, including thought leadership, sponsorships, events, content creation, survey submissions, and lateral attorney integration. Specialized expertise in pitching, AI, and key account client relationship management is essential.Working closely with the Global Head of BD for ACT, you will: Lead the formulation of focused marketing and business development strategies for London ACT, strengthening client relationships, targeting new work effectively, and building the practice's reputation. Be a visible and credible advisor, using strong influencing skills to execute strategies and support partners across all stages of client engagement, from identifying discussion topics to managing associated activities. Oversee pitch strategy, including the creation of compelling credentials and proposals, advising partners on responses to fast-turnaround pitches, global RFPs, and other opportunities. Leverage experience with client feedback programs and Key Account Management (KAM), actively leading and participating in the firm's related initiatives. Drive client targeting, analysis, horizon scanning, and market opportunity spotting. Proactively communicate market and client opportunities to partners, facilitating tailored briefings and market intelligence to foster business growth. Utilize a commercial mindset, knowledge of BD best practices, and advanced marketing technology (including Salesforce and the firm's Gen AI platforms) to analyze trends, anticipate opportunities, track key relationships, and ensure efficient, innovative service delivery and reporting. Maintain a strong understanding of how AI tools, including Gen AI products, can support and automate functions like horizon scanning and research, taking responsibility for identifying, adopting, and leveraging the firm's suite of Gen AI tools for more efficient, client-centric MBD support. Oversee the creation of practice group or sector-specific content, campaigns, and events, as well as relevant directory and award submissions, to increase client engagement and enhance the personal brands of leading practitioners and the firm's global reputation. Demonstrate strong people management and leadership, inspiring and guiding two direct reports to become a high-performing team through coaching and mentoring. Build trusted relationships with partners, stakeholders, and global colleagues, fostering a 'one team' global mindset. Establish an agile and responsive bespoke service model grounded in mutual respect and appreciation of team skillsets. Contribute to continuous improvement in the firm's approach to business development, setting high expectations for the team to coach, learn, and proactively share knowledge, content, and data. Support lateral partner integration in collaboration with the Global Head of BD for ACT and firm counterparts. What We're Looking For We are seeking a seasoned professional with a strong track record in business development and relationship management within a professional services firm, ideally with a focus on Antitrust and Competition, Litigation, or other Regulatory practices.Key attributes include: Demonstrated experience within a professional services environment, operating in a fast-paced, client-focused setting. A deep understanding of developing effective go-to-market strategies for proprietary content. A strong affinity for leveraging digital tools to engage diverse audiences. Exceptional emotional intelligence, independent thinking, and mature professional judgment. Excellent teamwork and collaboration skills, with the ability to build robust relationships internally and externally, and to guide less experienced colleagues. Proven multi-tasking and project management capabilities, with resilience under pressure and the ability to manage competing deadlines and evolving project criteria. Superior written, presentation, and oral communication skills, including excellence in grammar and proofreading, and the ability to draft high-quality substantive materials requiring minimal editing. Strong working knowledge of AI tools and their practical application in a business development context. Extensive working knowledge of Microsoft Suite software. Experience across various sectors, with the ability to demonstrate sector focus and an understanding of sector-specific business drivers and market priorities. The ability to work flexibly in a dynamic environment with high expectations. Natural curiosity, a propensity for continuous learning, and enthusiasm for coaching and mentoring direct reports. Additional language skills are a plus.At Freshfields, you'll be part of a truly global team that values collaboration, innovation, and client success. We offer an environment where you can develop your skills, contribute to high-profile matters, and make a significant impact. Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL
30/05/2026
Full time
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL
DevOps Engineer (Startup) Application Deadline: 6 May 2026 Department: IT Development Employment Type: Permanent Location: Newport Reporting To: Group IT Director Compensation: £45,000 - £50,000 / year Description As a DevOps Engineer, you will be a key part of our tech team, working with new and emerging technologies in the legal conveyancing space. You'll have the opportunity to develop and manage scalable systems that ensure high availability, security, and performance. Here's a snapshot of your key responsibilities: AWS Cloud Infrastructure Management: Design, implement, and maintain AWS resources following "well architected" best practices for high availability, security, and robustness. CI/CD Pipelines: Build and maintain automated CI/CD pipelines for efficient, reliable code deployments using tools like Jenkins, GitHub Actions and AWS CodePipeline. Monitoring & Logging: Manage monitoring tools (CloudWatch, Datadog, Grafana, Prometheus) to ensure system stability and detect issues before they impact users. Disaster Recovery & Backup: Develop and maintain disaster recovery plans and backup solutions, meeting RTO/RPO targets. Linux Administration: Maintain and troubleshoot Linux systems to ensure security, performance, and reliability. Scripting & Automation: Automate routine tasks with scripting languages such as Python, Ruby, or Bash to improve deployment processes. Cross-team Collaboration: Work closely with leadership, development, sales, and operations to align technical solutions with business needs. Compliance & Security: Ensure the infrastructure continues to meet and achieve security and compliance standards (Cyber Essentials Plus, ISO27001, GDPR, SOC 2). Data-Driven Decisions: Analyse performance metrics and optimise platform stability, performance, and cost-efficiency. Stakeholder Engagement: Effectively communicate technical strategies to both technical and non-technical stakeholders. Autonomous Work Management: Manage your own workload while maintaining high standards of quality and productivity. The Individual Convey365 is a cutting-edge startup in the PropTech space, specialising in AI-driven solutions. Based in South Wales, we are on a mission to revolutionise the conveyancing industry through innovative technology. As part of our growing IT and Development team, we're looking for an enthusiastic DevOps Engineer who is ready to help scale our infrastructure and help us meet our ambitious goals. We're looking for someone who embodies our company's values and has a passion for continuous learning. To succeed in this role, you'll need: 5+ years of experience as a DevOps Engineer (or in a similar role) with expertise in AWS environments. Deep knowledge of AWS services (EC2, S3, RDS, EKS, Lambda, CloudFormation, etc.). Hands on experience with CI/CD tools such as Jenkins, GitLab CI/CD, GitHub Actions, and AWS CodePipeline. Proficiency in Infrastructure as Code using tools like Terraform or AWS CloudFormation. Experience with monitoring and alerting tools like CloudWatch, Datadog, Prometheus, or Grafana. Strong scripting skills in Python, Ruby, or Bash for automation. Solid experience with Linux system administration and shell scripting. Familiarity with Jira and Confluence for collaboration and documentation. Problem solving mindset with the ability to troubleshoot and resolve complex issues rapidly. Excellent communication and collaboration skills to work with both technical and non technical teams. AWS certifications (e.g. AWS Solutions Architect, AWS DevOps Engineer) are a bonus. Our Company Benefits Our commitment to our staff to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey365. Up to 40 days annual leave inclusive of Bank Holidays Option to purchase up to 5 days leave Hybrid working with flexible working times Enhanced maternity and paternity leave Company Sick Pay Discounted Gym Membership Subsidised Conveyancing Employee Assistance Scheme which includes counselling sessions Well being programmes Ongoing training, development, and recognition programs. A supportive and fun team environment, with regular collaboration and charity events. Professional Development Support - We believe in fostering growth and will fully support your training and development in AWS and related technologies. This includes access to certification programs of your choosing, online courses, and workshops to advance your expertise and career. Next Steps If you're ready to take the next step in your career and join a company that values growth, learning, and impact, we'd love to hear from you. At Convey365, you'll be joining a company with a strong mission to shape the future of legal conveyancing. Join us in building the future of Convey365 and help us scale to new heights!
30/05/2026
Full time
DevOps Engineer (Startup) Application Deadline: 6 May 2026 Department: IT Development Employment Type: Permanent Location: Newport Reporting To: Group IT Director Compensation: £45,000 - £50,000 / year Description As a DevOps Engineer, you will be a key part of our tech team, working with new and emerging technologies in the legal conveyancing space. You'll have the opportunity to develop and manage scalable systems that ensure high availability, security, and performance. Here's a snapshot of your key responsibilities: AWS Cloud Infrastructure Management: Design, implement, and maintain AWS resources following "well architected" best practices for high availability, security, and robustness. CI/CD Pipelines: Build and maintain automated CI/CD pipelines for efficient, reliable code deployments using tools like Jenkins, GitHub Actions and AWS CodePipeline. Monitoring & Logging: Manage monitoring tools (CloudWatch, Datadog, Grafana, Prometheus) to ensure system stability and detect issues before they impact users. Disaster Recovery & Backup: Develop and maintain disaster recovery plans and backup solutions, meeting RTO/RPO targets. Linux Administration: Maintain and troubleshoot Linux systems to ensure security, performance, and reliability. Scripting & Automation: Automate routine tasks with scripting languages such as Python, Ruby, or Bash to improve deployment processes. Cross-team Collaboration: Work closely with leadership, development, sales, and operations to align technical solutions with business needs. Compliance & Security: Ensure the infrastructure continues to meet and achieve security and compliance standards (Cyber Essentials Plus, ISO27001, GDPR, SOC 2). Data-Driven Decisions: Analyse performance metrics and optimise platform stability, performance, and cost-efficiency. Stakeholder Engagement: Effectively communicate technical strategies to both technical and non-technical stakeholders. Autonomous Work Management: Manage your own workload while maintaining high standards of quality and productivity. The Individual Convey365 is a cutting-edge startup in the PropTech space, specialising in AI-driven solutions. Based in South Wales, we are on a mission to revolutionise the conveyancing industry through innovative technology. As part of our growing IT and Development team, we're looking for an enthusiastic DevOps Engineer who is ready to help scale our infrastructure and help us meet our ambitious goals. We're looking for someone who embodies our company's values and has a passion for continuous learning. To succeed in this role, you'll need: 5+ years of experience as a DevOps Engineer (or in a similar role) with expertise in AWS environments. Deep knowledge of AWS services (EC2, S3, RDS, EKS, Lambda, CloudFormation, etc.). Hands on experience with CI/CD tools such as Jenkins, GitLab CI/CD, GitHub Actions, and AWS CodePipeline. Proficiency in Infrastructure as Code using tools like Terraform or AWS CloudFormation. Experience with monitoring and alerting tools like CloudWatch, Datadog, Prometheus, or Grafana. Strong scripting skills in Python, Ruby, or Bash for automation. Solid experience with Linux system administration and shell scripting. Familiarity with Jira and Confluence for collaboration and documentation. Problem solving mindset with the ability to troubleshoot and resolve complex issues rapidly. Excellent communication and collaboration skills to work with both technical and non technical teams. AWS certifications (e.g. AWS Solutions Architect, AWS DevOps Engineer) are a bonus. Our Company Benefits Our commitment to our staff to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey365. Up to 40 days annual leave inclusive of Bank Holidays Option to purchase up to 5 days leave Hybrid working with flexible working times Enhanced maternity and paternity leave Company Sick Pay Discounted Gym Membership Subsidised Conveyancing Employee Assistance Scheme which includes counselling sessions Well being programmes Ongoing training, development, and recognition programs. A supportive and fun team environment, with regular collaboration and charity events. Professional Development Support - We believe in fostering growth and will fully support your training and development in AWS and related technologies. This includes access to certification programs of your choosing, online courses, and workshops to advance your expertise and career. Next Steps If you're ready to take the next step in your career and join a company that values growth, learning, and impact, we'd love to hear from you. At Convey365, you'll be joining a company with a strong mission to shape the future of legal conveyancing. Join us in building the future of Convey365 and help us scale to new heights!
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL
30/05/2026
Full time
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL
Location: South London (Hybrid - 1-2 days WFH) My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK. If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created. This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Role: Providing day-to-day 2nd Line support across a varied client base. Acting as an escalation point for 1st Line engineers. Troubleshooting complex desktop, server, and network issues. Working closely with senior engineers on projects and upgrades. Maintaining documentation and contributing to internal knowledge bases. Delivering a high standard of customer service in a client-facing environment. There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities. Technical Experience: The ideal candidate will have strong, hands on experience across: Microsoft 365 / Office 365. Windows OS and Windows Server. Active Directory, Group Policy. General troubleshooting across hardware, software, and infrastructure. About You: Typically 5+ years' experience in IT support, ideally at 2nd Line level. Comfortable taking ownership of issues and seeing them through to resolution. Confident communicator with a strong customer focused mindset. Happy working as part of a close knit, collaborative team. Interested in progression, learning, and long term stability. What's On Offer: Hybrid working (1-2 days from home once settled). Support with training, certifications, and development plans. A stable, friendly environment with a strong team culture. Exposure to interesting technical projects.A company that genuinely values its staff and reputation. Please note: this role does not offer visa sponsorship.
30/05/2026
Full time
Location: South London (Hybrid - 1-2 days WFH) My client, a well-established family run company based in South London, is looking to hire an experienced IT Engineer to join their growing team. The business has been delivering high-quality IT services for over 20 years, supporting clients across London and the UK. If you are looking for a company that can provide stability and really value their staff, then this is the opportunity for you. This is the kind of team where colleagues have internally progressed and where people actually enjoy coming into work and being part of culture they have created. This role is well suited to a senior 2nd Line Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Role: Providing day-to-day 2nd Line support across a varied client base. Acting as an escalation point for 1st Line engineers. Troubleshooting complex desktop, server, and network issues. Working closely with senior engineers on projects and upgrades. Maintaining documentation and contributing to internal knowledge bases. Delivering a high standard of customer service in a client-facing environment. There will also be opportunities to gain exposure to 3rd Line project work, such as migrations, rollouts, and infrastructure upgrades, depending on experience and interest without losing focus on your core 2nd Line responsibilities. Technical Experience: The ideal candidate will have strong, hands on experience across: Microsoft 365 / Office 365. Windows OS and Windows Server. Active Directory, Group Policy. General troubleshooting across hardware, software, and infrastructure. About You: Typically 5+ years' experience in IT support, ideally at 2nd Line level. Comfortable taking ownership of issues and seeing them through to resolution. Confident communicator with a strong customer focused mindset. Happy working as part of a close knit, collaborative team. Interested in progression, learning, and long term stability. What's On Offer: Hybrid working (1-2 days from home once settled). Support with training, certifications, and development plans. A stable, friendly environment with a strong team culture. Exposure to interesting technical projects.A company that genuinely values its staff and reputation. Please note: this role does not offer visa sponsorship.
We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. We are proud to be a one of Glassdoor's top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK. About thebusinessunit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of role Are you ready to shape the future of our cloud and infrastructure services? Join us as a Cloud Platform Specialist and become a driving force behind our Microsoft Cloud-first strategy, while ensuring seamless integration with our third party cloud platforms supporting a dynamic organisation. Reporting to the Compute & Storage Manager, you'll be a key member of the Compute and Storage Team, advising on standards, strategy, and delivering service improvements across our compute and storage platforms. You'll tackle complex problems, lead transformative projects, and champion operational excellence in a dynamic, collaborative environment. Success in this role requires deep collaboration across infrastructure, service delivery, applications, and security to champion service excellence and drive continuous improvement. You will work closely with cross functional teams to align operational and project activities with strategic goals and ensure a seamless experience for our internal customers. This role is a key contributor to our broader business objectives enhancing operational resilience, enabling digital transformation, and optimising service performance. You will be instrumental in shaping a high performing, customer focused IT function that supports innovation and growth across the organisation. We are committed to building a culture of inclusion, wellbeing, and professional development. As a visible leader, you will foster an environment where people feel empowered, supported, and inspired to deliver their best. Key Responsibilities Contribute to the development and refinement of technical standards and best practices for compute and storage platforms, including Azure and Windows Server. Contribute to and support project delivery, including cloud migrations, infrastructure upgrades, automation initiatives, and service enhancements, ensuring alignment with strategic objectives and operational requirements. Provide operational 4th line support for both cloud and on premise infrastructure, ensuring environments are current, secure, and optimized. Act as a technical escalation point for complex incidents, problems, and changes, driving resolution and continuous improvement. Support identity management and access control (Active Directory, Entra ID, RBAC), ensuring robust authentication and authorization across all platforms. Monitor, analyze, and optimize cost, performance and capacity of compute and storage services, proactively identifying and addressing issues. Participate in and contribute to strategic projects, such as cloud migrations, automation initiatives, and service enhancements. Maintain and update technical documentation, including infrastructure diagrams, solution designs, procedures, and knowledge articles. Collaborate with cross functional teams (infrastructure, applications, security, service delivery) to align operational activities with business goals. Ensure compliance with security policies and audit requirements, supporting regular reviews and implementing necessary controls. Mentor and support operations teams, sharing expertise and fostering a culture of learning and operational excellence. Key Performance Indicators Stakeholder satisfaction with project outcomes Quality of root cause analysis and problem resolution Timely delivery of project milestones and technical change initiatives Quality and accuracy of technical documentation produced Continual service improvements Infrastructure availability and mean time between failures Service continuity test success Candidate Specification Proven experience providing advanced technical support and problem resolution for complex compute and storage environments, including Azure, AD, Entra and on premises Windows Server. Strong technical leadership with the ability to collaborate across teams, drive alignment, and support service excellence in distributed environments. Strategic contributor with a track record of influencing operational planning, transformation initiatives, and continuous service improvement. Skilled in stakeholder engagement and communication, able to advise, negotiate, and manage expectations across all levels of the organization. Demonstrated capability in risk identification, escalation management, and effective decision making under pressure. Commitment to operational maturity and service evolution through data driven insights, innovation, and process optimization. Professional certification in Azure Experience operating within complex, matrixed organisations and managing global teams. Experience with Microsoft cloud cost optimisation Cloud performance engineering (capacity planning, performance tuning) Knowledge of containerisation platforms (e.g. Kubernetes) We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities and social outcomes . click apply for full job details
30/05/2026
Full time
We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. We are proud to be a one of Glassdoor's top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK. About thebusinessunit Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of role Are you ready to shape the future of our cloud and infrastructure services? Join us as a Cloud Platform Specialist and become a driving force behind our Microsoft Cloud-first strategy, while ensuring seamless integration with our third party cloud platforms supporting a dynamic organisation. Reporting to the Compute & Storage Manager, you'll be a key member of the Compute and Storage Team, advising on standards, strategy, and delivering service improvements across our compute and storage platforms. You'll tackle complex problems, lead transformative projects, and champion operational excellence in a dynamic, collaborative environment. Success in this role requires deep collaboration across infrastructure, service delivery, applications, and security to champion service excellence and drive continuous improvement. You will work closely with cross functional teams to align operational and project activities with strategic goals and ensure a seamless experience for our internal customers. This role is a key contributor to our broader business objectives enhancing operational resilience, enabling digital transformation, and optimising service performance. You will be instrumental in shaping a high performing, customer focused IT function that supports innovation and growth across the organisation. We are committed to building a culture of inclusion, wellbeing, and professional development. As a visible leader, you will foster an environment where people feel empowered, supported, and inspired to deliver their best. Key Responsibilities Contribute to the development and refinement of technical standards and best practices for compute and storage platforms, including Azure and Windows Server. Contribute to and support project delivery, including cloud migrations, infrastructure upgrades, automation initiatives, and service enhancements, ensuring alignment with strategic objectives and operational requirements. Provide operational 4th line support for both cloud and on premise infrastructure, ensuring environments are current, secure, and optimized. Act as a technical escalation point for complex incidents, problems, and changes, driving resolution and continuous improvement. Support identity management and access control (Active Directory, Entra ID, RBAC), ensuring robust authentication and authorization across all platforms. Monitor, analyze, and optimize cost, performance and capacity of compute and storage services, proactively identifying and addressing issues. Participate in and contribute to strategic projects, such as cloud migrations, automation initiatives, and service enhancements. Maintain and update technical documentation, including infrastructure diagrams, solution designs, procedures, and knowledge articles. Collaborate with cross functional teams (infrastructure, applications, security, service delivery) to align operational activities with business goals. Ensure compliance with security policies and audit requirements, supporting regular reviews and implementing necessary controls. Mentor and support operations teams, sharing expertise and fostering a culture of learning and operational excellence. Key Performance Indicators Stakeholder satisfaction with project outcomes Quality of root cause analysis and problem resolution Timely delivery of project milestones and technical change initiatives Quality and accuracy of technical documentation produced Continual service improvements Infrastructure availability and mean time between failures Service continuity test success Candidate Specification Proven experience providing advanced technical support and problem resolution for complex compute and storage environments, including Azure, AD, Entra and on premises Windows Server. Strong technical leadership with the ability to collaborate across teams, drive alignment, and support service excellence in distributed environments. Strategic contributor with a track record of influencing operational planning, transformation initiatives, and continuous service improvement. Skilled in stakeholder engagement and communication, able to advise, negotiate, and manage expectations across all levels of the organization. Demonstrated capability in risk identification, escalation management, and effective decision making under pressure. Commitment to operational maturity and service evolution through data driven insights, innovation, and process optimization. Professional certification in Azure Experience operating within complex, matrixed organisations and managing global teams. Experience with Microsoft cloud cost optimisation Cloud performance engineering (capacity planning, performance tuning) Knowledge of containerisation platforms (e.g. Kubernetes) We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Benefits Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self development options. Networks, communities and social outcomes . click apply for full job details
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
30/05/2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Remote based position in the UK. Evotec is a global leader in drug discovery and development solutions. We are seeking a highly experienced Business Development Director to drive growth of our fee for service business, close complex deals, and help to mentor a team of junior BD professionals. Key Responsibilities Strategic Revenue Growth: Own the business development strategy for the territory, targeting high value clients and focusing on the sales of fee for service solutions but also closing complex, multi service deals. Manage a number of the more significant accounts in the territory and identify opportunities for future growth. Brand Leadership: Elevate Evotec's brand recognition and position the company as a preferred provider for discovery and development services. Field Engagement: Spend 40-50% of your time with clients, leading presentations, negotiations, and establishing yourself as the primary point of contact for Evotec in the territory. Mentorship: Guide, mentor, and support junior BD team members, fostering skill development and a collaborative approach to sales. Cross-Functional Collaboration: Work closely with Operations and Marketing to ensure seamless project delivery, expand service offerings, and maximize client satisfaction. Sales Planning & Execution: Develop and execute comprehensive sales strategies, track performance metrics, and provide insights to senior leadership. What We're Looking For 5+ years of experience in business development or sales within the contract research (highly preferred) / life sciences sector, with a proven record of closing complex high value deals and nurturing high potential accounts. Strong understanding of drug discovery pathways and client requirements. Proven ability to identify opportunities, assess value, and develop tailored sales strategies. Superior communication, presentation, and negotiation skills. Analytical mindset with the ability to interpret data, develop persuasive proposals, and support strategic decision making. Entrepreneurial, strategic thinker, capable of operating in a consultative and highly competitive sales environment. Knowledge of the Nordic Territory is essential. Why Join Us? Lead the growth of fee for service business in a high impact territory. Manage important client relationships and close complex deals that drive long term revenue. Have the opportunity to mentor junior team members and develop people management skills. Work at the forefront of drug discovery and development innovation. Travel: 40-50% with clients in the field FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap. ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.
30/05/2026
Full time
Remote based position in the UK. Evotec is a global leader in drug discovery and development solutions. We are seeking a highly experienced Business Development Director to drive growth of our fee for service business, close complex deals, and help to mentor a team of junior BD professionals. Key Responsibilities Strategic Revenue Growth: Own the business development strategy for the territory, targeting high value clients and focusing on the sales of fee for service solutions but also closing complex, multi service deals. Manage a number of the more significant accounts in the territory and identify opportunities for future growth. Brand Leadership: Elevate Evotec's brand recognition and position the company as a preferred provider for discovery and development services. Field Engagement: Spend 40-50% of your time with clients, leading presentations, negotiations, and establishing yourself as the primary point of contact for Evotec in the territory. Mentorship: Guide, mentor, and support junior BD team members, fostering skill development and a collaborative approach to sales. Cross-Functional Collaboration: Work closely with Operations and Marketing to ensure seamless project delivery, expand service offerings, and maximize client satisfaction. Sales Planning & Execution: Develop and execute comprehensive sales strategies, track performance metrics, and provide insights to senior leadership. What We're Looking For 5+ years of experience in business development or sales within the contract research (highly preferred) / life sciences sector, with a proven record of closing complex high value deals and nurturing high potential accounts. Strong understanding of drug discovery pathways and client requirements. Proven ability to identify opportunities, assess value, and develop tailored sales strategies. Superior communication, presentation, and negotiation skills. Analytical mindset with the ability to interpret data, develop persuasive proposals, and support strategic decision making. Entrepreneurial, strategic thinker, capable of operating in a consultative and highly competitive sales environment. Knowledge of the Nordic Territory is essential. Why Join Us? Lead the growth of fee for service business in a high impact territory. Manage important client relationships and close complex deals that drive long term revenue. Have the opportunity to mentor junior team members and develop people management skills. Work at the forefront of drug discovery and development innovation. Travel: 40-50% with clients in the field FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap. ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.
