Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Hybrid: - 2 days per week in office Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
10/07/2026
Full time
Position: 3rd Line Engineer Location: Milton Park Salary: 38k-44k Hybrid: - 2 days per week in office Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Come and work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department. In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request. Monitor and maintain client's Infrastructure and systems. Proactively respond to monitoring alerts and notifications. Servicing tasks within client on/offboarding processes. Ensuring that all role specific KPI's and targets are met as an individual and as a part of the wider team objectives. Providing a strong, coherent and proactive communication standard when engaging with internal departments. Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients. Person Specification: Minimum: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments). Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems). Experience working with Backup & Disaster Recovery processes. Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies). Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment). Excellent knowledge of scripting and RPA automations Excellent communication skills. Excellent troubleshooting and problem resolution skills. Excellent client service. Strive to continuous improvement Able to work independently under pressure Minimum of 4 years' IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
IdAM Engineer Location: Lonodn Contract Type: 12 Month Contract Working Arrangement: Fully On-site Role About the Role Guidant Global is supporting our client in recruiting a skilled IdAM Engineer to join a dedicated Identity and Access Management (IdAM) Live Services team. This role is critical in maintaining and monitoring key components of the organisation's identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work closely with external suppliers to ensure value is maximised across partnerships. This is an exciting opportunity to work within a highly secure and complex environment, supporting essential identity services that underpin organisational operations. Key Responsibilities Provide support for Windows Active Directory Domain Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project teams to implement changes and technical solutions Follow and adhere to corporate change management processes Maintain the integrity and security of identity management services in line with industry best practices Support disaster recovery testing and critical project activities, including work outside standard hours when required Engage with third-party suppliers to ensure effective service delivery and value Essential Skills & Experience Minimum 3+ years' experience administering Windows Server environments (2008/2012/2016/2019) Experience supporting Active Directory Domain Services in enterprise environments Working knowledge of Linux system administration Experience with Two-Factor Authentication (RSA) and PKI/Certificate services Strong scripting capability, particularly with PowerShell , including automation development Experience administering DNS and DHCP services Good understanding of network protocols and firewall technologies Knowledge of system security principles and integration technologies Experience supporting disaster recovery planning and testing Familiarity with Microsoft Identity Manager (MIM) / Forefront Identity Manager (FIM) Desirable Skills Experience working within secure or highly regulated environments Exposure to identity governance or access certification tools Knowledge of modern identity platforms and cloud-based identity services Who We're Looking For Someone who is: A strong communicator with excellent written and verbal skills Able to work autonomously as well as collaboratively within a team Highly organised with the ability to manage workloads and meet deadlines Proactive and solution-focused in a fast-paced environment Committed to continuous improvement and service excellence Why Join Through Guidant Global? We take a people-first approach to recruitment, supporting you at every stage of your journey. You'll have the opportunity to work on critical identity infrastructure within a collaborative and forward-thinking environment, gaining valuable experience in a highly specialised and in-demand area of IT. Guidant Global is acting as an Employment Business in relation to this vacancy.
10/07/2026
Contractor
IdAM Engineer Location: Lonodn Contract Type: 12 Month Contract Working Arrangement: Fully On-site Role About the Role Guidant Global is supporting our client in recruiting a skilled IdAM Engineer to join a dedicated Identity and Access Management (IdAM) Live Services team. This role is critical in maintaining and monitoring key components of the organisation's identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work closely with external suppliers to ensure value is maximised across partnerships. This is an exciting opportunity to work within a highly secure and complex environment, supporting essential identity services that underpin organisational operations. Key Responsibilities Provide support for Windows Active Directory Domain Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project teams to implement changes and technical solutions Follow and adhere to corporate change management processes Maintain the integrity and security of identity management services in line with industry best practices Support disaster recovery testing and critical project activities, including work outside standard hours when required Engage with third-party suppliers to ensure effective service delivery and value Essential Skills & Experience Minimum 3+ years' experience administering Windows Server environments (2008/2012/2016/2019) Experience supporting Active Directory Domain Services in enterprise environments Working knowledge of Linux system administration Experience with Two-Factor Authentication (RSA) and PKI/Certificate services Strong scripting capability, particularly with PowerShell , including automation development Experience administering DNS and DHCP services Good understanding of network protocols and firewall technologies Knowledge of system security principles and integration technologies Experience supporting disaster recovery planning and testing Familiarity with Microsoft Identity Manager (MIM) / Forefront Identity Manager (FIM) Desirable Skills Experience working within secure or highly regulated environments Exposure to identity governance or access certification tools Knowledge of modern identity platforms and cloud-based identity services Who We're Looking For Someone who is: A strong communicator with excellent written and verbal skills Able to work autonomously as well as collaboratively within a team Highly organised with the ability to manage workloads and meet deadlines Proactive and solution-focused in a fast-paced environment Committed to continuous improvement and service excellence Why Join Through Guidant Global? We take a people-first approach to recruitment, supporting you at every stage of your journey. You'll have the opportunity to work on critical identity infrastructure within a collaborative and forward-thinking environment, gaining valuable experience in a highly specialised and in-demand area of IT. Guidant Global is acting as an Employment Business in relation to this vacancy.
IT Manager London (Hybrid - Minimum 2 Days per Week in the Office) £50,000-£65,000 per annum 3 Sector organisation Permanent Full-Time Morgan Hunt is delighted to be partnering with a leading third sector organisation to recruit a IT Manager . This is an exciting opportunity for an experienced digital professional to take ownership of the organisation's technology landscape in a truly standalone role, reporting directly to the Associate Director of Finance and Operations . The Opportunity As the IT Manager, you will act as the organisation's internal expert for digital systems, data management, and IT governance. Working closely with senior stakeholders and third-party providers, you will lead the development of digital capabilities, drive continuous improvement, and ensure systems remain secure, scalable, and aligned to organisational objectives. You'll play a key role in exploring and implementing emerging technologies, including Microsoft Copilot and AI-enabled tools , while strengthening the organisation's cyber security posture and ensuring best practice in data governance. Key Responsibilities Digital Systems & Data Leadership Lead the ongoing development and management of the organisation's digital systems and data infrastructure. Drive continuous improvement of data processes and governance frameworks to ensure accuracy, accessibility, and security. Own the governance, optimisation, and future development of the organisation's CRM platform, ensuring it evolves alongside business requirements. Deliver and refine the organisation's digital and data roadmap in line with wider strategic objectives. Review and implement future intranet, collaboration, and document management solutions. Work closely with stakeholders to understand requirements and deliver effective technology solutions. Review and approve technical designs produced by third-party suppliers and partners. Manage system permissions and access controls for sensitive information. Support the implementation and integration of AI-enabled tools and technologies across the organisation. Cyber Security & Risk Champion cyber security awareness across the organisation through training initiatives and phishing simulations. Lead and support Cyber Essentials Plus accreditation activities. Ensure the secure and responsible use of AI technologies, balancing innovation with appropriate governance and compliance. Assess and mitigate risks associated with AI solutions and third-party providers. Evaluate and manage wider IT risks and maintain robust disaster recovery arrangements. IT Operations & Supplier Management Act as the primary relationship manager for the outsourced Managed Service Provider (MSP), ensuring high levels of service delivery. Manage third-party suppliers, support contracts, and procurement activities. Lead periodic reviews and tender processes for outsourced IT services. Oversee IT assets across the organisation, including laptops, mobile devices, and conferencing equipment. Support the remote management and lifecycle management of end-user devices. Work alongside the Associate Director of Finance and Operations to manage the annual IT budget. About You Essential Skills & Experience Proven experience as a Digital Systems Manager, Digital and Data Manager, IT Manager, or similar role. Strong analytical and problem-solving skills. Experience designing, implementing, and managing business systems and data environments. Excellent understanding of data governance, system integration, and information management best practices. Knowledge of cyber security principles, including access controls, encryption, and secure data handling. Demonstrable experience using Microsoft Copilot and other emerging AI technologies to improve efficiency, automate processes, and enhance user experiences. Strong understanding of GDPR and wider data protection requirements. Experience working with SharePoint and complex data environments. Desirable Experience Experience with HubSpot , Monday , or similar business platforms. Knowledge of programming languages or software development methodologies. Experience managing outsourced IT providers and supplier relationships. Familiarity with Cyber Essentials Plus accreditation processes. Previous experience within the charity, membership, not-for-profit, or third sector environment. Why Apply? Salary of £50,000 to £65,000 per annum based on experience Hybrid working with a minimum of two days per week in the London office A rare standalone role with genuine ownership and influence The opportunity to shape an organisation's approach to digital transformation, AI adoption, and cyber security Benefits: Annual leave 25 days, Pension (employer contribution of 8-10%), Private Health Insurance, Plus other benefits. Apply today with your CV to find out more about this exciting opportunity. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
10/07/2026
Full time
IT Manager London (Hybrid - Minimum 2 Days per Week in the Office) £50,000-£65,000 per annum 3 Sector organisation Permanent Full-Time Morgan Hunt is delighted to be partnering with a leading third sector organisation to recruit a IT Manager . This is an exciting opportunity for an experienced digital professional to take ownership of the organisation's technology landscape in a truly standalone role, reporting directly to the Associate Director of Finance and Operations . The Opportunity As the IT Manager, you will act as the organisation's internal expert for digital systems, data management, and IT governance. Working closely with senior stakeholders and third-party providers, you will lead the development of digital capabilities, drive continuous improvement, and ensure systems remain secure, scalable, and aligned to organisational objectives. You'll play a key role in exploring and implementing emerging technologies, including Microsoft Copilot and AI-enabled tools , while strengthening the organisation's cyber security posture and ensuring best practice in data governance. Key Responsibilities Digital Systems & Data Leadership Lead the ongoing development and management of the organisation's digital systems and data infrastructure. Drive continuous improvement of data processes and governance frameworks to ensure accuracy, accessibility, and security. Own the governance, optimisation, and future development of the organisation's CRM platform, ensuring it evolves alongside business requirements. Deliver and refine the organisation's digital and data roadmap in line with wider strategic objectives. Review and implement future intranet, collaboration, and document management solutions. Work closely with stakeholders to understand requirements and deliver effective technology solutions. Review and approve technical designs produced by third-party suppliers and partners. Manage system permissions and access controls for sensitive information. Support the implementation and integration of AI-enabled tools and technologies across the organisation. Cyber Security & Risk Champion cyber security awareness across the organisation through training initiatives and phishing simulations. Lead and support Cyber Essentials Plus accreditation activities. Ensure the secure and responsible use of AI technologies, balancing innovation with appropriate governance and compliance. Assess and mitigate risks associated with AI solutions and third-party providers. Evaluate and manage wider IT risks and maintain robust disaster recovery arrangements. IT Operations & Supplier Management Act as the primary relationship manager for the outsourced Managed Service Provider (MSP), ensuring high levels of service delivery. Manage third-party suppliers, support contracts, and procurement activities. Lead periodic reviews and tender processes for outsourced IT services. Oversee IT assets across the organisation, including laptops, mobile devices, and conferencing equipment. Support the remote management and lifecycle management of end-user devices. Work alongside the Associate Director of Finance and Operations to manage the annual IT budget. About You Essential Skills & Experience Proven experience as a Digital Systems Manager, Digital and Data Manager, IT Manager, or similar role. Strong analytical and problem-solving skills. Experience designing, implementing, and managing business systems and data environments. Excellent understanding of data governance, system integration, and information management best practices. Knowledge of cyber security principles, including access controls, encryption, and secure data handling. Demonstrable experience using Microsoft Copilot and other emerging AI technologies to improve efficiency, automate processes, and enhance user experiences. Strong understanding of GDPR and wider data protection requirements. Experience working with SharePoint and complex data environments. Desirable Experience Experience with HubSpot , Monday , or similar business platforms. Knowledge of programming languages or software development methodologies. Experience managing outsourced IT providers and supplier relationships. Familiarity with Cyber Essentials Plus accreditation processes. Previous experience within the charity, membership, not-for-profit, or third sector environment. Why Apply? Salary of £50,000 to £65,000 per annum based on experience Hybrid working with a minimum of two days per week in the London office A rare standalone role with genuine ownership and influence The opportunity to shape an organisation's approach to digital transformation, AI adoption, and cyber security Benefits: Annual leave 25 days, Pension (employer contribution of 8-10%), Private Health Insurance, Plus other benefits. Apply today with your CV to find out more about this exciting opportunity. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
The Role: We are looking for a Cloud Security Engineer with experience on AWS, to join our growing team. The successful candidate will have an essential role in ensuring the information security of our business. You will be working in a team that is designing and building resilient and secure Cloud environments that proactively prevent security threats. You will typically have, although not essential, industry accreditations like AWS Certified Security - Specialty The main responsibilities of the position include: Design and build resilient Cloud infrastructures that are protected against security threats Develop and assess Cloud security solutions to secure systems, databases and networks Conduct assessment and make recommendations to ensure that appropriate controls are in place Gain insight into security incidents and threats by monitoring/analyzing logs and performing vulnerability assessments Participate in efforts that shape the company's security policies, procedures and standards for use in Cloud environments Create technical and managerial level security reports for Cloud-based applications and infrastructure Implement and tests network and security Disaster Recovery procedures to ensure business continuity Monitor use of sensitive data and regulates access to safeguard information Ensure the confidentiality and integrity of data during transmission, storage and processing Review violations of security procedures and discusses procedures with violators to ensure they are not repeated Provide support to end users regarding network and security related issues Main requirements: BSc/MSc in Information Security or any other related field Minimum 1 year working experience in Information Security, with proven focus in Cloud Security Deep technical knowledge of Amazon Web Services (AWS). Expertise in Microsoft Azure and Oracle Cloud will be considered an advantage Hands-on experience on AWS services such as IAM, Organizations, SSO, VPC, Transit Gateway, S3, EC2, RDS, ELB, CloudTrail, Config, Inspector, GuardDuty, WAF, etc Clear understanding of current threats to Cloud infrastructure and advanced knowledge of securing such environments Experience in DevSecOps methodologies is considered a plus Experience building and deploying applications to the cloud (AWS, Azure, etc.) using Infrastructure as Code tools such as Terraform is considered a plus Expertise in container security is considered a plus Ability to work autonomously with minimum supervision and to integrate well within a team Excellent problem solving and analytical skills Ability to quickly learn new technologies in depth Benefit from: Attractive remuneration Food allowance Intellectually stimulating work environment Continuous personal development and international training opportunities
10/07/2026
Full time
The Role: We are looking for a Cloud Security Engineer with experience on AWS, to join our growing team. The successful candidate will have an essential role in ensuring the information security of our business. You will be working in a team that is designing and building resilient and secure Cloud environments that proactively prevent security threats. You will typically have, although not essential, industry accreditations like AWS Certified Security - Specialty The main responsibilities of the position include: Design and build resilient Cloud infrastructures that are protected against security threats Develop and assess Cloud security solutions to secure systems, databases and networks Conduct assessment and make recommendations to ensure that appropriate controls are in place Gain insight into security incidents and threats by monitoring/analyzing logs and performing vulnerability assessments Participate in efforts that shape the company's security policies, procedures and standards for use in Cloud environments Create technical and managerial level security reports for Cloud-based applications and infrastructure Implement and tests network and security Disaster Recovery procedures to ensure business continuity Monitor use of sensitive data and regulates access to safeguard information Ensure the confidentiality and integrity of data during transmission, storage and processing Review violations of security procedures and discusses procedures with violators to ensure they are not repeated Provide support to end users regarding network and security related issues Main requirements: BSc/MSc in Information Security or any other related field Minimum 1 year working experience in Information Security, with proven focus in Cloud Security Deep technical knowledge of Amazon Web Services (AWS). Expertise in Microsoft Azure and Oracle Cloud will be considered an advantage Hands-on experience on AWS services such as IAM, Organizations, SSO, VPC, Transit Gateway, S3, EC2, RDS, ELB, CloudTrail, Config, Inspector, GuardDuty, WAF, etc Clear understanding of current threats to Cloud infrastructure and advanced knowledge of securing such environments Experience in DevSecOps methodologies is considered a plus Experience building and deploying applications to the cloud (AWS, Azure, etc.) using Infrastructure as Code tools such as Terraform is considered a plus Expertise in container security is considered a plus Ability to work autonomously with minimum supervision and to integrate well within a team Excellent problem solving and analytical skills Ability to quickly learn new technologies in depth Benefit from: Attractive remuneration Food allowance Intellectually stimulating work environment Continuous personal development and international training opportunities
Technical Account Manager Location: Chippenham Flexible Hybrid Working (1-2 Days in the Office) Salary: Up to £55,000 + 100% OTE Benefits: Employee Share Plan, Private Healthcare, Pension, 25 Days Holiday (plus bank holidays) and more. Our client, a leading provider of connectivity, managed IT and cybersecurity solutions, is looking to appoint a Technical Account Manager to join their growing Commercial team. This is a fantastic opportunity to become the trusted technical advisor for a portfolio of enterprise customers, helping them maximise the value of their technology investments while building long-term strategic relationships. Working across technical and commercial teams, you'll play a key role in driving customer success, improving service adoption and identifying opportunities to deliver even greater value. If you enjoy combining technical expertise with relationship management, this is an excellent opportunity to join a business investing heavily in growth. What you'll be doing Become the trusted technical advisor for your portfolio of customers. Develop a detailed understanding of each customer's infrastructure, technical environment and business objectives. Create and maintain Technical Success Plans aligned with customer goals. Recommend solutions that improve performance, resilience, scalability and security. Support customers through upgrades, migrations, integrations and ongoing service improvements. Proactively identify technical risks and work with internal teams to develop mitigation plans. Advise customers on resilience, disaster recovery, business continuity and cybersecurity best practice. Work closely with Sales, Solutions, Engineering, Service Delivery and Customer Support teams to ensure successful customer outcomes. Introduce specialist technical expertise where required. Capture customer feedback to help shape future products and services. Identify opportunities to expand customer accounts by introducing additional solutions that deliver measurable business value. What we're looking for You'll already have experience in a customer-facing technical role such as: Technical Account Manager Technical Customer Success Manager Solutions Consultant Solutions Architect (customer-facing) Similar technical advisory position You'll also bring: Strong knowledge of networking, telecommunications, managed IT or cybersecurity. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Strong stakeholder management and relationship-building skills. Excellent planning, organisation and problem-solving abilities. Commercial awareness with a customer-first approach. A collaborative mindset and the ability to work across multiple business functions. Desirable Experience within telecommunications, managed services or enterprise IT. Knowledge of cloud technologies, networking or cybersecurity solutions. Relevant industry or technical certifications. Why join? This is an opportunity to join an ambitious technology business with an outstanding reputation and exciting growth plans. You'll benefit from: Salary up to £55,000 plus 100% OTE Flexible hybrid working with just 1-2 days per week in the office Employee Share Plan Annual bonus scheme Private Healthcare Company pension 25 days' annual leave plus bank holidays, increasing with service Travel loan If you're looking for a role where you can combine technical expertise with customer engagement, influence long-term technology strategy and genuinely help customers succeed, we'd love to hear from you. Apply today to become a trusted technical partner and help shape the success of enterprise customers across connectivity, managed IT and cybersecurity
10/07/2026
Full time
Technical Account Manager Location: Chippenham Flexible Hybrid Working (1-2 Days in the Office) Salary: Up to £55,000 + 100% OTE Benefits: Employee Share Plan, Private Healthcare, Pension, 25 Days Holiday (plus bank holidays) and more. Our client, a leading provider of connectivity, managed IT and cybersecurity solutions, is looking to appoint a Technical Account Manager to join their growing Commercial team. This is a fantastic opportunity to become the trusted technical advisor for a portfolio of enterprise customers, helping them maximise the value of their technology investments while building long-term strategic relationships. Working across technical and commercial teams, you'll play a key role in driving customer success, improving service adoption and identifying opportunities to deliver even greater value. If you enjoy combining technical expertise with relationship management, this is an excellent opportunity to join a business investing heavily in growth. What you'll be doing Become the trusted technical advisor for your portfolio of customers. Develop a detailed understanding of each customer's infrastructure, technical environment and business objectives. Create and maintain Technical Success Plans aligned with customer goals. Recommend solutions that improve performance, resilience, scalability and security. Support customers through upgrades, migrations, integrations and ongoing service improvements. Proactively identify technical risks and work with internal teams to develop mitigation plans. Advise customers on resilience, disaster recovery, business continuity and cybersecurity best practice. Work closely with Sales, Solutions, Engineering, Service Delivery and Customer Support teams to ensure successful customer outcomes. Introduce specialist technical expertise where required. Capture customer feedback to help shape future products and services. Identify opportunities to expand customer accounts by introducing additional solutions that deliver measurable business value. What we're looking for You'll already have experience in a customer-facing technical role such as: Technical Account Manager Technical Customer Success Manager Solutions Consultant Solutions Architect (customer-facing) Similar technical advisory position You'll also bring: Strong knowledge of networking, telecommunications, managed IT or cybersecurity. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Strong stakeholder management and relationship-building skills. Excellent planning, organisation and problem-solving abilities. Commercial awareness with a customer-first approach. A collaborative mindset and the ability to work across multiple business functions. Desirable Experience within telecommunications, managed services or enterprise IT. Knowledge of cloud technologies, networking or cybersecurity solutions. Relevant industry or technical certifications. Why join? This is an opportunity to join an ambitious technology business with an outstanding reputation and exciting growth plans. You'll benefit from: Salary up to £55,000 plus 100% OTE Flexible hybrid working with just 1-2 days per week in the office Employee Share Plan Annual bonus scheme Private Healthcare Company pension 25 days' annual leave plus bank holidays, increasing with service Travel loan If you're looking for a role where you can combine technical expertise with customer engagement, influence long-term technology strategy and genuinely help customers succeed, we'd love to hear from you. Apply today to become a trusted technical partner and help shape the success of enterprise customers across connectivity, managed IT and cybersecurity
Senior AWS Engineer - Up to £500 per day 6 month initial contract Fully Remote - UK Based Outside IR35 Role Overview We are seeking an experienced Senior AWS Engineer to join our Professional Services delivery team on a fixed term basis to support the delivery of a major AWS migration and separation programme for an enterprise customer. This role will form part of a multi-disciplinary delivery team working alongside Solution Architects, Project Managers, and customer technical stakeholders to build, migrate, and deploy AWS infrastructure and application services as part of a structured separation of an existing hybrid estate into a new AWS Organisation. The successful candidate will play a hands on role in delivering landing zone implementation, networking build activities, server migration, and application platform deployment using Infrastructure as Code (IaC) approaches. This is a customer facing delivery role within a professional services consultancy environment, not an internal platform engineering position. Key Responsibilities Working as a core member of the delivery team, you will be responsible for supporting the build and migration activities required to separate an existing application and infrastructure estate into a newly established AWS environment. Required Experience Demonstrable experience delivering AWS infrastructure solutions within a Professional Services or consultancy environment Experience working directly with external customers to deliver AWS migration or transformation programmes Hands on experience supporting enterprise AWS migration delivery Experience supporting structured migration waves within planned migration programmes Experience participating in live migration cutovers within production environments Willingness and ability to support planned out of hours migration activities Hands on experience with AWS landing zone and multi account environments Experience implementing AWS networking solutions across hybrid environments Strong working knowledge of AWS Application Migration Service (MGN) or similar migration tooling Experience provisioning AWS infrastructure using Infrastructure as Code (CloudFormation and/or Terraform) Experience working as part of structured delivery teams aligned to SOW driven engagements Desirable Experience Experience supporting enterprise scale migration programmes Experience working with container platforms such as ECS Experience supporting DR enablement using AWS Elastic Disaster Recovery Experience integrating AWS environments with enterprise identity providers Familiarity with Palo Alto firewall deployments within AWS Personal Attributes Comfortable operating within customer facing delivery environments Able to work collaboratively within architect led delivery teams Strong attention to detail when executing build and migration activities Able to support structured migration waves including planned out of hours work Pragmatic approach to delivery within fixed scope engagements
10/07/2026
Full time
Senior AWS Engineer - Up to £500 per day 6 month initial contract Fully Remote - UK Based Outside IR35 Role Overview We are seeking an experienced Senior AWS Engineer to join our Professional Services delivery team on a fixed term basis to support the delivery of a major AWS migration and separation programme for an enterprise customer. This role will form part of a multi-disciplinary delivery team working alongside Solution Architects, Project Managers, and customer technical stakeholders to build, migrate, and deploy AWS infrastructure and application services as part of a structured separation of an existing hybrid estate into a new AWS Organisation. The successful candidate will play a hands on role in delivering landing zone implementation, networking build activities, server migration, and application platform deployment using Infrastructure as Code (IaC) approaches. This is a customer facing delivery role within a professional services consultancy environment, not an internal platform engineering position. Key Responsibilities Working as a core member of the delivery team, you will be responsible for supporting the build and migration activities required to separate an existing application and infrastructure estate into a newly established AWS environment. Required Experience Demonstrable experience delivering AWS infrastructure solutions within a Professional Services or consultancy environment Experience working directly with external customers to deliver AWS migration or transformation programmes Hands on experience supporting enterprise AWS migration delivery Experience supporting structured migration waves within planned migration programmes Experience participating in live migration cutovers within production environments Willingness and ability to support planned out of hours migration activities Hands on experience with AWS landing zone and multi account environments Experience implementing AWS networking solutions across hybrid environments Strong working knowledge of AWS Application Migration Service (MGN) or similar migration tooling Experience provisioning AWS infrastructure using Infrastructure as Code (CloudFormation and/or Terraform) Experience working as part of structured delivery teams aligned to SOW driven engagements Desirable Experience Experience supporting enterprise scale migration programmes Experience working with container platforms such as ECS Experience supporting DR enablement using AWS Elastic Disaster Recovery Experience integrating AWS environments with enterprise identity providers Familiarity with Palo Alto firewall deployments within AWS Personal Attributes Comfortable operating within customer facing delivery environments Able to work collaboratively within architect led delivery teams Strong attention to detail when executing build and migration activities Able to support structured migration waves including planned out of hours work Pragmatic approach to delivery within fixed scope engagements
Established in 2006, FluidOne is an award winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in house IT structures; taking complex hybrid multi site environments, to make them simple and secure, so end users can access their business applications wherever they are. Role Overview: The Business Development Executive will be responsible for driving new business growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. This is a target carrying new business sales role, focused on identifying, developing and closing new customer opportunities. Working closely with the Commercial Director, Business Development Manager, SDR team, sales colleagues and internal technical teams, the Business Development Executive will build and manage their own pipeline, engage prospects, qualify opportunities, lead customer conversations and convert suitable opportunities into profitable recurring revenue. The role is suited to someone who already has sales experience, is confident in a hunter role and wants to develop into a more senior new business sales position over time. Responsibilities: New business sales: Take ownership of a personal new business target, focused on winning new customers across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. Pipeline ownership: Build, manage and progress a personal pipeline of new business opportunities, ensuring activity is focused on commercially suitable prospects and achievable revenue opportunities. Prospecting and opportunity creation: Proactively identify and engage potential new customers through outbound activity, referrals, marketing leads, SDR-generated appointments, events, LinkedIn and local business intelligence. Lead follow up: Follow up qualified leads and meetings generated by the SDR team, marketing activity and customer referrals, taking ownership of progressing suitable opportunities through the sales process. Customer engagement: Engage with business owners, IT contacts and operational decision makers to understand business challenges, current suppliers, service gaps and future technology requirements. Opportunity qualification: Qualify opportunities effectively, including customer need, budget, authority, timescale, current contract position and commercial fit before progressing internal resource or proposal activity. Solution led selling: Position FluidOne's services in a consultative way, linking customer challenges to relevant solutions and clearly communicating the value of working with FluidOne. Proposal and quote support: Support the preparation of proposals, pricing and customer presentations, working with the Business Development Manager, pre sales, technical, procurement and sales support teams where required. Closing opportunities: Manage smaller or less complex new business opportunities through to close, including follow up, objection handling, commercial discussion and internal handover. Target delivery: Deliver against agreed personal targets, including new business revenue, gross profit, recurring revenue, pipeline generation and agreed sales activity measures. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear sales reporting and commercial planning. Internal collaboration: Work closely with the Commercial Director, Business Development Manager, SDR team, sales support, pre sales, technical and operational teams to progress opportunities correctly and ensure a smooth handover once won. Requirements: Previous experience in sales, business development, account development or new business role, ideally within technology, managed services, telecoms, connectivity, cyber security, cloud or a related B2B environment. Confidence working in a target carrying sales role, with the resilience and discipline needed to manage new business activity and follow opportunities through to close. Commercially curious, proactive and motivated by winning new customers and growing personal sales performance. Comfortable prospecting, following up leads, speaking with decision makers and developing new customer relationships. Good questioning and listening skills, with the ability to understand customer challenges and identify suitable next steps. Able to explain technology services in a clear, customer friendly way, with a willingness to develop deeper product and commercial knowledge. Strong organisation skills and the ability to manage multiple prospects, opportunities, follow ups and deadlines at the same time. Good attention to detail when updating CRM records, opportunity notes, forecasts and customer information. Able to work collaboratively with SDR, sales, technical, pre sales, sales support and operational teams to progress opportunities professionally. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
10/07/2026
Full time
Established in 2006, FluidOne is an award winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne's vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in house IT structures; taking complex hybrid multi site environments, to make them simple and secure, so end users can access their business applications wherever they are. Role Overview: The Business Development Executive will be responsible for driving new business growth across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. This is a target carrying new business sales role, focused on identifying, developing and closing new customer opportunities. Working closely with the Commercial Director, Business Development Manager, SDR team, sales colleagues and internal technical teams, the Business Development Executive will build and manage their own pipeline, engage prospects, qualify opportunities, lead customer conversations and convert suitable opportunities into profitable recurring revenue. The role is suited to someone who already has sales experience, is confident in a hunter role and wants to develop into a more senior new business sales position over time. Responsibilities: New business sales: Take ownership of a personal new business target, focused on winning new customers across FluidOne's managed IT services, connectivity, cyber security, cloud, communications and wider Connected Cloud portfolio. Pipeline ownership: Build, manage and progress a personal pipeline of new business opportunities, ensuring activity is focused on commercially suitable prospects and achievable revenue opportunities. Prospecting and opportunity creation: Proactively identify and engage potential new customers through outbound activity, referrals, marketing leads, SDR-generated appointments, events, LinkedIn and local business intelligence. Lead follow up: Follow up qualified leads and meetings generated by the SDR team, marketing activity and customer referrals, taking ownership of progressing suitable opportunities through the sales process. Customer engagement: Engage with business owners, IT contacts and operational decision makers to understand business challenges, current suppliers, service gaps and future technology requirements. Opportunity qualification: Qualify opportunities effectively, including customer need, budget, authority, timescale, current contract position and commercial fit before progressing internal resource or proposal activity. Solution led selling: Position FluidOne's services in a consultative way, linking customer challenges to relevant solutions and clearly communicating the value of working with FluidOne. Proposal and quote support: Support the preparation of proposals, pricing and customer presentations, working with the Business Development Manager, pre sales, technical, procurement and sales support teams where required. Closing opportunities: Manage smaller or less complex new business opportunities through to close, including follow up, objection handling, commercial discussion and internal handover. Target delivery: Deliver against agreed personal targets, including new business revenue, gross profit, recurring revenue, pipeline generation and agreed sales activity measures. CRM and forecasting: Maintain accurate CRM records, opportunity notes, next steps, close dates and forecast information to support clear sales reporting and commercial planning. Internal collaboration: Work closely with the Commercial Director, Business Development Manager, SDR team, sales support, pre sales, technical and operational teams to progress opportunities correctly and ensure a smooth handover once won. Requirements: Previous experience in sales, business development, account development or new business role, ideally within technology, managed services, telecoms, connectivity, cyber security, cloud or a related B2B environment. Confidence working in a target carrying sales role, with the resilience and discipline needed to manage new business activity and follow opportunities through to close. Commercially curious, proactive and motivated by winning new customers and growing personal sales performance. Comfortable prospecting, following up leads, speaking with decision makers and developing new customer relationships. Good questioning and listening skills, with the ability to understand customer challenges and identify suitable next steps. Able to explain technology services in a clear, customer friendly way, with a willingness to develop deeper product and commercial knowledge. Strong organisation skills and the ability to manage multiple prospects, opportunities, follow ups and deadlines at the same time. Good attention to detail when updating CRM records, opportunity notes, forecasts and customer information. Able to work collaboratively with SDR, sales, technical, pre sales, sales support and operational teams to progress opportunities professionally. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Benefits after probationary period: Subsidised health and dental care Employee Assistance Programme (EAP) Life assurance (3x salary) FluidOne breakfast and refreshments on office days Pension contribution - 5% company contribution Generous holiday entitlement One day off for birthday Half price internet connectivity Department incentives How To Apply: Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Morson Human Resources Limited
Manchester, Lancashire
Role: IT Manager Location: Burnley Salary: £60K - £65K DOEMorson are recruiting on behalf of a leading global engineering and manufacturing organisation for an experienced IT Manager to join their team in Burnley. This is an excellent opportunity for an experienced IT professional with a strong 3rd Line background who is looking to take the next step into a leadership role, or for an established IT Manager wanting to join a large international business. You'll lead a team of 7 IT professionals, acting as the senior technical point of contact while driving projects, mentoring your team and ensuring the delivery of a high-quality IT service across the site. Working closely with both UK and international colleagues, you'll play a key role in supporting business operations, improving IT services and delivering technology projects across multiple European locations. Key Responsibilities Lead, develop and mentor a team of 7 IT professionals Act as the final technical escalation point for complex IT issues Lead and deliver a range of IT projects from planning through to implementation Ensure the ongoing performance, availability and security of business systems Manage software upgrades, hardware refreshes and technology improvements Oversee backup, patching and disaster recovery processes Work closely with international IT teams to deliver global initiatives Support business critical incidents and coordinate technical resolution when required Build strong relationships with stakeholders across the business Drive continuous improvement and identify opportunities to enhance IT services Monitor performance, risks and project delivery through regular reporting Qualifications Previous experience in a 3rd Line IT Support, Senior IT Engineer or similar technical role Experience leading, mentoring or managing technical teams Strong knowledge of Operating Systems, Enterprise Storage, Virtualisation and Cloud technologies (experience desirable) Experience delivering IT projects from inception through to completion Excellent troubleshooting and problem solving abilities Strong stakeholder management and communication skills A proactive and collaborative approach to leadership Experience within manufacturing or engineering would be advantageous but is not essential Benefits Hybrid working after probation - 2 days WFH, 3 days onsite No on call Occasional ad hoc attendance for major incidents if required Quarterly fully expensed travel to sites across France, Morocco and mainland Europe (approximately 4 trips per year) Opportunity to lead business critical projects Leadership responsibility for a team of 7 IT professionals International exposure within a global organisation Long term career development and progression opportunities This is a fantastic opportunity for an experienced 3rd Line IT professional looking to step up or an experienced hands on IT Manager who enjoys leading people, mentoring others and delivering technology projects while remaining close to the technical side of the role.
10/07/2026
Full time
Role: IT Manager Location: Burnley Salary: £60K - £65K DOEMorson are recruiting on behalf of a leading global engineering and manufacturing organisation for an experienced IT Manager to join their team in Burnley. This is an excellent opportunity for an experienced IT professional with a strong 3rd Line background who is looking to take the next step into a leadership role, or for an established IT Manager wanting to join a large international business. You'll lead a team of 7 IT professionals, acting as the senior technical point of contact while driving projects, mentoring your team and ensuring the delivery of a high-quality IT service across the site. Working closely with both UK and international colleagues, you'll play a key role in supporting business operations, improving IT services and delivering technology projects across multiple European locations. Key Responsibilities Lead, develop and mentor a team of 7 IT professionals Act as the final technical escalation point for complex IT issues Lead and deliver a range of IT projects from planning through to implementation Ensure the ongoing performance, availability and security of business systems Manage software upgrades, hardware refreshes and technology improvements Oversee backup, patching and disaster recovery processes Work closely with international IT teams to deliver global initiatives Support business critical incidents and coordinate technical resolution when required Build strong relationships with stakeholders across the business Drive continuous improvement and identify opportunities to enhance IT services Monitor performance, risks and project delivery through regular reporting Qualifications Previous experience in a 3rd Line IT Support, Senior IT Engineer or similar technical role Experience leading, mentoring or managing technical teams Strong knowledge of Operating Systems, Enterprise Storage, Virtualisation and Cloud technologies (experience desirable) Experience delivering IT projects from inception through to completion Excellent troubleshooting and problem solving abilities Strong stakeholder management and communication skills A proactive and collaborative approach to leadership Experience within manufacturing or engineering would be advantageous but is not essential Benefits Hybrid working after probation - 2 days WFH, 3 days onsite No on call Occasional ad hoc attendance for major incidents if required Quarterly fully expensed travel to sites across France, Morocco and mainland Europe (approximately 4 trips per year) Opportunity to lead business critical projects Leadership responsibility for a team of 7 IT professionals International exposure within a global organisation Long term career development and progression opportunities This is a fantastic opportunity for an experienced 3rd Line IT professional looking to step up or an experienced hands on IT Manager who enjoys leading people, mentoring others and delivering technology projects while remaining close to the technical side of the role.
Are you an experienced IT professional looking for an opportunity to make a real difference in primary care? Bourne Health Partnership is seeking a proactive and forward-thinking IT Manager to lead and develop our IT services across a growing network of GP practices. In this key leadership role, you will ensure our IT infrastructure is secure, reliable and fit for the future, supporting clinical and operational teams to deliver outstanding patient care. From managing systems, cybersecurity and digital transformation projects to providing expert technical leadership and driving continuous improvement, you'll play a vital role in shaping how technology supports our organisation. At Bourne Health Partnership, you'll join a collaborative, supportive and ambitious team that values innovation, invests in its people and encourages new ideas. We are committed to creating an environment where you can develop professionally while making a meaningful impact on both colleagues and patients. If you're passionate about technology, thrive on solving complex challenges and want to help shape the future of healthcare through digital innovation, we'd love to hear from you. Main duties of the job The IT Manager is responsible for planning, implementing, and maintaining the organization's information technology systems and infrastructure. This role ensures the security, reliability, and efficiency of IT operations while supporting business objectives through technology solutions About us Bourne Health is one of London'smost ambitious and fast-growing NHS primary care organisations. Operating 12 GPsurgeries across Croydon, Walthamstow, and Surrey, we care for over 85,000patients and employ more than 250 staff. We are the largest provider of NHSprimary care in South West London and a Wave 1 anchor organisation in the NHSNeighbourhood Health Programme Job responsibilities Manage the organization's IT infrastructure, including servers, networks, cloud services, and end-user devices. Oversee installation, configuration, maintenance, and upgrades of hardware and software. Ensure network availability, system performance, and data security. Develop and implement IT policies, procedures, and best practices. Manage cybersecurity measures, including firewalls, antivirus, backups, and disaster recovery plans. Lead IT support operations and ensure timely resolution of technical issues. Manage IT budgets, vendor relationships, software licensing, and procurement. Supervise and mentor IT staff, assigning tasks and monitoring performance. Plan and execute IT projects, including system upgrades, migrations, and digital transformation initiatives. Ensure compliance with regulatory requirements and company security standards. Monitor system performance and recommend improvements to optimize efficiency. Provide technical guidance to management and support strategic business initiatives. Person Specification Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Experience Experience with Microsoft 365, virtualization technologies, backup solutions, and IT service management. Strong knowledge of networking, servers, cloud computing, cybersecurity, databases, and operating systems. Experience of working in primary care Knowledge and Skills Excellent project management and problem-solving skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
10/07/2026
Full time
Are you an experienced IT professional looking for an opportunity to make a real difference in primary care? Bourne Health Partnership is seeking a proactive and forward-thinking IT Manager to lead and develop our IT services across a growing network of GP practices. In this key leadership role, you will ensure our IT infrastructure is secure, reliable and fit for the future, supporting clinical and operational teams to deliver outstanding patient care. From managing systems, cybersecurity and digital transformation projects to providing expert technical leadership and driving continuous improvement, you'll play a vital role in shaping how technology supports our organisation. At Bourne Health Partnership, you'll join a collaborative, supportive and ambitious team that values innovation, invests in its people and encourages new ideas. We are committed to creating an environment where you can develop professionally while making a meaningful impact on both colleagues and patients. If you're passionate about technology, thrive on solving complex challenges and want to help shape the future of healthcare through digital innovation, we'd love to hear from you. Main duties of the job The IT Manager is responsible for planning, implementing, and maintaining the organization's information technology systems and infrastructure. This role ensures the security, reliability, and efficiency of IT operations while supporting business objectives through technology solutions About us Bourne Health is one of London'smost ambitious and fast-growing NHS primary care organisations. Operating 12 GPsurgeries across Croydon, Walthamstow, and Surrey, we care for over 85,000patients and employ more than 250 staff. We are the largest provider of NHSprimary care in South West London and a Wave 1 anchor organisation in the NHSNeighbourhood Health Programme Job responsibilities Manage the organization's IT infrastructure, including servers, networks, cloud services, and end-user devices. Oversee installation, configuration, maintenance, and upgrades of hardware and software. Ensure network availability, system performance, and data security. Develop and implement IT policies, procedures, and best practices. Manage cybersecurity measures, including firewalls, antivirus, backups, and disaster recovery plans. Lead IT support operations and ensure timely resolution of technical issues. Manage IT budgets, vendor relationships, software licensing, and procurement. Supervise and mentor IT staff, assigning tasks and monitoring performance. Plan and execute IT projects, including system upgrades, migrations, and digital transformation initiatives. Ensure compliance with regulatory requirements and company security standards. Monitor system performance and recommend improvements to optimize efficiency. Provide technical guidance to management and support strategic business initiatives. Person Specification Qualifications Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Experience Experience with Microsoft 365, virtualization technologies, backup solutions, and IT service management. Strong knowledge of networking, servers, cloud computing, cybersecurity, databases, and operating systems. Experience of working in primary care Knowledge and Skills Excellent project management and problem-solving skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Title: Security Manager Location: Canary Wharf Contracted Hours: 50 hours per week Mon to Friday Benefits our employees enjoy: Virtual GP 24/7 Employee Assistance Programme Group Life Assurance Workplace Pension Cycle to Work Scheme Tech Scheme Company Sick Pay Scheme Long Service Awards Recognition Awards Comprehensive Training Discount Platform Wellbeing Platform Living Wage Foundation Service Provider Progression opportunities Role Working within a flagship building and the prestigious location in Canary Wharf your primary role is to manage, develop and exceed expectations ensuring a premier security provision is provided at all times. A clear understanding of the contract culture is required to ensure all members of the teams are fully motivated and committed to providing a bespoke high-level security service. You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. Responsibilities Deliver outstanding customer service to staff and visitors Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants To act with integrity and in the best interests of the company in a safe, compliant and ethical manner Assist in the induction, development or ongoing training of new and current team members Act in accordance with Company policies and procedures and our code of conduct To have total accountability for the day-to-day running of the security operation within site. To liaise with the client to ensure KPI's and SLA's are met and exceeded. To ensure all Unitrust and client policies and procedures are adhered to and regularly reviewed To lead and motivate the security team Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and control team To implement and manage all aspects of site and Unitrust's environmental, health and safety requirements Managing the administration and welfare of the site security team, including induction and continuous training, probation, and setting objectives during annual appraisals Responsible for the rostering of staff and ensuring the contract is manned to contractual specifications, including appropriate holiday cover and managing staff absences To ensure there is a robust succession plan in place for all key positions within the team. Complete all administrative tasks as necessary To ensure daily, weekly, monthly and quarterly reports are submitted to the client as required Develop local liaison with the Police and the local community To be forward thinking and be a part of idea generation and innovations To devise and implement new security procedures To act as incident commander for all site and Unitrust related business continuity/disaster recovery/incident response scenarios. To promote, manage and develop best practice working routines throughout the security team Essential Skills A minimum of 5 years demonstrable experience in the Security industry A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract Demonstrable experience in people management and the ability to motivate a team Valid SIA front-line licence Excellent interpersonal, communication and customer service skills Experience of writing and presenting risk reviews and business cases Reliable, trustworthy and punctual Resilient and calm under pressure with the ability to multi-task Operation of CCTV/access control communications in an appropriate manner CCTV licence - Desirable but not essential An industry recognised qualification (Highly desirable) Exposure to relevant Protective Security or Counter Terrorism Advice Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019
10/07/2026
Full time
Job Title: Security Manager Location: Canary Wharf Contracted Hours: 50 hours per week Mon to Friday Benefits our employees enjoy: Virtual GP 24/7 Employee Assistance Programme Group Life Assurance Workplace Pension Cycle to Work Scheme Tech Scheme Company Sick Pay Scheme Long Service Awards Recognition Awards Comprehensive Training Discount Platform Wellbeing Platform Living Wage Foundation Service Provider Progression opportunities Role Working within a flagship building and the prestigious location in Canary Wharf your primary role is to manage, develop and exceed expectations ensuring a premier security provision is provided at all times. A clear understanding of the contract culture is required to ensure all members of the teams are fully motivated and committed to providing a bespoke high-level security service. You will support the delivery of a truly exceptional customer journey for both staff and visitors. To achieve this, you will be/become well versed in the processes and practices of a Security Manager professional. Excellence in customer service will be at the heart of the role. You will be part of a well drilled security operation. Responsibilities Deliver outstanding customer service to staff and visitors Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice. Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations To complete any other reasonable task as instructed by your line manager or other Senior Manager, either Unitrust or at the request of the Client and/or tenants To act with integrity and in the best interests of the company in a safe, compliant and ethical manner Assist in the induction, development or ongoing training of new and current team members Act in accordance with Company policies and procedures and our code of conduct To have total accountability for the day-to-day running of the security operation within site. To liaise with the client to ensure KPI's and SLA's are met and exceeded. To ensure all Unitrust and client policies and procedures are adhered to and regularly reviewed To lead and motivate the security team Ensuring all issues and incidents are dealt with and reported on in a timely, professional and efficient manner to the client and control team To implement and manage all aspects of site and Unitrust's environmental, health and safety requirements Managing the administration and welfare of the site security team, including induction and continuous training, probation, and setting objectives during annual appraisals Responsible for the rostering of staff and ensuring the contract is manned to contractual specifications, including appropriate holiday cover and managing staff absences To ensure there is a robust succession plan in place for all key positions within the team. Complete all administrative tasks as necessary To ensure daily, weekly, monthly and quarterly reports are submitted to the client as required Develop local liaison with the Police and the local community To be forward thinking and be a part of idea generation and innovations To devise and implement new security procedures To act as incident commander for all site and Unitrust related business continuity/disaster recovery/incident response scenarios. To promote, manage and develop best practice working routines throughout the security team Essential Skills A minimum of 5 years demonstrable experience in the Security industry A minimum of 3 years demonstrable experience in managing a prestigious and highly demanding contract Demonstrable experience in people management and the ability to motivate a team Valid SIA front-line licence Excellent interpersonal, communication and customer service skills Experience of writing and presenting risk reviews and business cases Reliable, trustworthy and punctual Resilient and calm under pressure with the ability to multi-task Operation of CCTV/access control communications in an appropriate manner CCTV licence - Desirable but not essential An industry recognised qualification (Highly desirable) Exposure to relevant Protective Security or Counter Terrorism Advice Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019
Role Overview At DXC, one of our platinum accounts has openings for client-based working Database Administrators at varying skill levels. The successful candidate will work within one of our database support teams and will be focused and motivated with good interpersonal skills. Your role will include optimising and tuning database performance and assisting in database migration. Responsibilities Installing and configuring database binaries Writing and maintaining scripts to automate DBA tasks Investigating and implementing automation of operational processes using tools such as Ansible, PowerShell, Bash, and Git-based workflows Performing routine, periodic, and proactive operational monitoring and maintenance Troubleshooting database-related issues and driving root cause analysis Optimising and tuning database performance to ensure reliability and efficiency Performing patching and upgrades to ensure data security and compliance Assisting with database migrations, including migrations to cloud-based environments such as AWS Supporting database resilience through backup, recovery, replication, clustering, failover, and disaster recovery activities Contributing to continuous improvement initiatives and the modernisation of database services Qualifications A genuine passion for technology and a strong desire to continuously develop your technical skills Willingness to both share your knowledge and learn from others A proactive approach towards identifying risks, opportunities, and potential improvements An ability to work both independently and collaboratively within a team environment A willingness to investigate challenges and develop innovative solutions Good organisational, analytical, and problem solving skills An interest in automation, scripting, and modern infrastructure practices A growth mindset with the ambition to broaden your technical capabilities across databases, cloud technologies, and automation tooling Desirable Skills and Technologies Database Technologies Administration experience in one or more database technologies such as MongoDB, PostgreSQL, MySQL, Oracle, or Microsoft SQL Server Knowledge of database server clustering, failover, high availability, and disaster recovery solutions Experience with database replication technologies such as Oracle Data Guard, PostgreSQL Replication Manager, and MongoDB Replica Sets Experience in backup and recovery procedures Operating Systems & Cloud Experience supporting Linux operating systems (RHEL) and/or Windows Server Experience working with cloud technologies, particularly AWS Knowledge of AWS database services and database deployments in cloud environments Experience planning or delivering database migrations into cloud environments would be highly advantageous Automation & Scripting Experience with scripting languages such as Python, PowerShell, and Bash Experience with automation and configuration management tools such as Ansible Familiarity with source control and collaborative development practices using Git Experience identifying opportunities to automate operational and administrative tasks Monitoring & Tooling Knowledge of database monitoring tools such as Oracle Enterprise Manager (OEM), Nagios, or equivalent monitoring platforms
10/07/2026
Full time
Role Overview At DXC, one of our platinum accounts has openings for client-based working Database Administrators at varying skill levels. The successful candidate will work within one of our database support teams and will be focused and motivated with good interpersonal skills. Your role will include optimising and tuning database performance and assisting in database migration. Responsibilities Installing and configuring database binaries Writing and maintaining scripts to automate DBA tasks Investigating and implementing automation of operational processes using tools such as Ansible, PowerShell, Bash, and Git-based workflows Performing routine, periodic, and proactive operational monitoring and maintenance Troubleshooting database-related issues and driving root cause analysis Optimising and tuning database performance to ensure reliability and efficiency Performing patching and upgrades to ensure data security and compliance Assisting with database migrations, including migrations to cloud-based environments such as AWS Supporting database resilience through backup, recovery, replication, clustering, failover, and disaster recovery activities Contributing to continuous improvement initiatives and the modernisation of database services Qualifications A genuine passion for technology and a strong desire to continuously develop your technical skills Willingness to both share your knowledge and learn from others A proactive approach towards identifying risks, opportunities, and potential improvements An ability to work both independently and collaboratively within a team environment A willingness to investigate challenges and develop innovative solutions Good organisational, analytical, and problem solving skills An interest in automation, scripting, and modern infrastructure practices A growth mindset with the ambition to broaden your technical capabilities across databases, cloud technologies, and automation tooling Desirable Skills and Technologies Database Technologies Administration experience in one or more database technologies such as MongoDB, PostgreSQL, MySQL, Oracle, or Microsoft SQL Server Knowledge of database server clustering, failover, high availability, and disaster recovery solutions Experience with database replication technologies such as Oracle Data Guard, PostgreSQL Replication Manager, and MongoDB Replica Sets Experience in backup and recovery procedures Operating Systems & Cloud Experience supporting Linux operating systems (RHEL) and/or Windows Server Experience working with cloud technologies, particularly AWS Knowledge of AWS database services and database deployments in cloud environments Experience planning or delivering database migrations into cloud environments would be highly advantageous Automation & Scripting Experience with scripting languages such as Python, PowerShell, and Bash Experience with automation and configuration management tools such as Ansible Familiarity with source control and collaborative development practices using Git Experience identifying opportunities to automate operational and administrative tasks Monitoring & Tooling Knowledge of database monitoring tools such as Oracle Enterprise Manager (OEM), Nagios, or equivalent monitoring platforms
Responsibilities To provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Manage day to day operational cyber security tasks to maintain optimum business security. Develop, maintain, and support the organisation's IT security systems including managing next generation firewalls, IPS, security SIEM tools, Endpoint and security devices or services, responding to security incidents and analysing security breaches. Develop, maintain, and support the organisation's network including managing all Layer2/3 devices, LAN, WAN, Internet, B2B connections, RAS, NLB, Wi Fi ensuring they support the business goals and infrastructure. Responsible for identifying external and internal threats, including investigating and documenting security incidents, making recommendations for fixes, and implementing those fixes where applicable. Working on cyber security projects or those that require security input, including the rollout of new security measures across the business. Monitor SIEM tools and data feeds for threats and take appropriate action when required. Install and operate firewall and data encryption software to protect sensitive business information. Support the technical implementation of ongoing security requirements, including access control and technical audits. Ongoing assessment of risk and reporting to line manager allowing him to make informed decisions regarding cyber security. Analyse and identify potential threats to fine tune the existing security monitoring platforms. Create, maintain, and review security policies and controls across the business, in line with business needs. Manage, update, and resolve incidents or service requests, in adherence to all applicable Service Level Agreements. Research current and developing cyber security products and standards. Deploy patches to security devices in a timely manner and ensure any detected vulnerabilities are fixed to ensure high levels of security are maintained. Perform daily monitoring of security estate to ensure there is no unplanned downtime, breaches of security or network vulnerabilities. Create, maintain, and adhere to operational policies, procedures, and standards to effectively support the operational business. Create and maintain system documentation including documentation sufficient for someone else to cover in your absence. Participate in the development, testing and maintenance of disaster recovery and business continuity plans. Recommend, develop, and implement system solutions through analysis of business requirements and new developments in technology. Effectively manage small works requests in line with defined procedures. Liaise with 3rd party company representatives to ensure that satisfactory support, supply, and maintenance services are provided. Provide specialised technical assistance in the planning and development of new projects and systems. Ensure that IT equipment inventory information is entered and maintained. Requirements Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Attributes & Behaviours Good time management and organisational skills. Strong written and verbal communication, including confidence in presenting. Self motivated and proactive worker. Keen attention to detail. Able to work effectively with all levels of staff and external partners. Professional attitude and motivation by producing quality results. Methodical and structured approach to work
10/07/2026
Full time
Responsibilities To provide effective and timely operational support, development and management of the IT network and security infrastructure to meet business requirements and objectives. Manage day to day operational cyber security tasks to maintain optimum business security. Develop, maintain, and support the organisation's IT security systems including managing next generation firewalls, IPS, security SIEM tools, Endpoint and security devices or services, responding to security incidents and analysing security breaches. Develop, maintain, and support the organisation's network including managing all Layer2/3 devices, LAN, WAN, Internet, B2B connections, RAS, NLB, Wi Fi ensuring they support the business goals and infrastructure. Responsible for identifying external and internal threats, including investigating and documenting security incidents, making recommendations for fixes, and implementing those fixes where applicable. Working on cyber security projects or those that require security input, including the rollout of new security measures across the business. Monitor SIEM tools and data feeds for threats and take appropriate action when required. Install and operate firewall and data encryption software to protect sensitive business information. Support the technical implementation of ongoing security requirements, including access control and technical audits. Ongoing assessment of risk and reporting to line manager allowing him to make informed decisions regarding cyber security. Analyse and identify potential threats to fine tune the existing security monitoring platforms. Create, maintain, and review security policies and controls across the business, in line with business needs. Manage, update, and resolve incidents or service requests, in adherence to all applicable Service Level Agreements. Research current and developing cyber security products and standards. Deploy patches to security devices in a timely manner and ensure any detected vulnerabilities are fixed to ensure high levels of security are maintained. Perform daily monitoring of security estate to ensure there is no unplanned downtime, breaches of security or network vulnerabilities. Create, maintain, and adhere to operational policies, procedures, and standards to effectively support the operational business. Create and maintain system documentation including documentation sufficient for someone else to cover in your absence. Participate in the development, testing and maintenance of disaster recovery and business continuity plans. Recommend, develop, and implement system solutions through analysis of business requirements and new developments in technology. Effectively manage small works requests in line with defined procedures. Liaise with 3rd party company representatives to ensure that satisfactory support, supply, and maintenance services are provided. Provide specialised technical assistance in the planning and development of new projects and systems. Ensure that IT equipment inventory information is entered and maintained. Requirements Palo Alto Firewalls and all associated NG services Endpoint detection and remediation Proven track record in cyber security and understanding of cyber security analysis, tools and software Experience of implementing, supporting and developing L2/3 network infrastructure Qualys Vulnerability Management Aruba Wifi L2/3 switching - Cisco Nexus Network Load balancing Penetration Testing (3rd Party) Incident management Data Security Attributes & Behaviours Good time management and organisational skills. Strong written and verbal communication, including confidence in presenting. Self motivated and proactive worker. Keen attention to detail. Able to work effectively with all levels of staff and external partners. Professional attitude and motivation by producing quality results. Methodical and structured approach to work
Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end to end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically + staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption
10/07/2026
Full time
Job Description: Location: Farnborough, Hampshire, UK Employment Type: Permanent, Full-Time Security Clearance: Developed Vetting (DV) - Essential DXC Technology is seeking a highly skilled Master Scheduler to support delivery across a secure, high profile client environment. This is a critical role responsible for developing, maintaining, and assuring integrated project and programme schedules, ensuring alignment across multiple workstreams, dependencies, and stakeholders. At DXC Technology, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from neurodiverse individuals, women, and other underrepresented groups in technology. Job Description Lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Reporting Line Reports to: Operational Service Management (OSM) Manager / IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end to end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans Ensure accurate and timely production of daily, weekly, and monthly operational reports Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities Oversee vendor and third party supplier relationships relevant to Service Desk tooling and services Ensure Business Continuity and Disaster Recovery plans are in place and tested for the Service Desk function ITIL Best Practice Ensure Service Desk operations are aligned with ITIL 4 frameworks, specifically Incident Management, Request Fulfilment, Knowledge Management, Problem Management, and Service Request Management Maintain and improve standard operating procedures (SOPs), work instructions, runbooks, and knowledge articles Drive adoption of ITIL processes across the team, ensuring consistent and repeatable service delivery Support Major Incident Management (MIM) and contribute to Problem Management activities to reduce repeat incidents Ensure effective Change Enablement awareness within the team to minimise change related incidents Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR) Customer Experience Champion a customer first culture across the Service Desk team, embedding customer experience into every interaction Analyse customer feedback (CSAT/NPS) and implement targeted improvements based on insights Ensure professional, empathetic, and efficient communication at all customer touchpoints - phone, email, chat, portal, and walk up Build and maintain strong relationships with key business stakeholders through regular engagement Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes Design and implement customer journey mapping to identify pain points and optimise the support experience Develop and maintain a communication strategy for planned outages, service changes, and major incidents Establish and monitor Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback Continual Service Improvement (CSI) Identify, propose, and implement service improvements through data driven analysis and trend identification Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits Leverage automation, AI, and self service opportunities to improve efficiency and user experience Conduct root cause analysis on SLA breaches and recurring issues, implementing corrective and preventive actions Benchmark service performance against industry standards and best practices (e.g., SDI, HDI benchmarks) Lead regular improvement workshops with the team to generate ideas and foster innovation Implement shift left strategies to empower Level 1 resolution and reduce unnecessary escalations Track and report on improvement initiative ROI and business value delivered People Management & Development Lead, coach, and develop a team of Service Desk Analysts and Team Leads (typically + staff) Manage workforce planning, shift scheduling, and resource allocation to meet demand across 24/7 or extended hours operations Conduct regular 1:1s, performance reviews, and personal development planning Foster a positive, high performance team culture with clear accountability and recognition Identify training needs and ensure the team maintains relevant technical and ITIL certifications Manage recruitment, onboarding, and retention strategies to minimise attrition Implement quality assurance frameworks including call monitoring, ticket audits, and coaching programmes Promote diversity, inclusion, and wellbeing within the team Manage absence, performance issues, and disciplinary matters in line with HR policies Technology & Tooling Oversee the effective use and configuration of ITSM platforms Drive adoption of self service portals, knowledge bases, and virtual agent/chatbot technologies Identify and implement automation opportunities (e.g., password resets, ticket routing, auto categorisation) Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting Collaborate with IT teams on tool enhancements, integrations, and upgrades Evaluate emerging technologies and make recommendations for adoption
Technical Account Manager Workplace - On Site / Chippenham/West of England £45k to £55k basic, Double OTE and excellent Benefits. Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across South and the wider UK market. In this Technical Account Manager role, you will act as a trusted technical partner to a portfolio of Corporate, Enterprise and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT and cybersecurity solutions. You will build a strong understanding of each customer s technical landscape and business priorities, offering proactive advice and support throughout the customer journey. By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes. Sitting at the intersection of commercial and technical teams, this position combines hands-on technical knowledge with strong relationship management, helping to strengthen long-term customer partnerships and uncover further opportunities for value. Key responsibilities: Build a deep understanding of each customer s technical environment, infrastructure and business goals. Act as a trusted technical advisor, guiding customers on best practice, product capability and future roadmaps. Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement. Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes. Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed. Work closely with Sales, Solutions, Engineering, Service Delivery, Support and technical specialists to deliver joined-up customer success. Capture customer feedback and identify value-led opportunities that support renewals, product improvements and long-term account growth. Your Skills and Experience Essential Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role. Strong understanding of networking, telecommunications, managed IT or cybersecurity. Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Strong stakeholder management, planning and problem-solving skills. A collaborative approach with the ability to work effectively across technical and commercial teams. Commercial awareness and a customer-first mindset. Desirable Knowledge of cloud platforms, networking technologies or cybersecurity solutions. Relevant technical or industry certifications.
09/07/2026
Full time
Technical Account Manager Workplace - On Site / Chippenham/West of England £45k to £55k basic, Double OTE and excellent Benefits. Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across South and the wider UK market. In this Technical Account Manager role, you will act as a trusted technical partner to a portfolio of Corporate, Enterprise and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT and cybersecurity solutions. You will build a strong understanding of each customer s technical landscape and business priorities, offering proactive advice and support throughout the customer journey. By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes. Sitting at the intersection of commercial and technical teams, this position combines hands-on technical knowledge with strong relationship management, helping to strengthen long-term customer partnerships and uncover further opportunities for value. Key responsibilities: Build a deep understanding of each customer s technical environment, infrastructure and business goals. Act as a trusted technical advisor, guiding customers on best practice, product capability and future roadmaps. Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement. Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes. Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed. Work closely with Sales, Solutions, Engineering, Service Delivery, Support and technical specialists to deliver joined-up customer success. Capture customer feedback and identify value-led opportunities that support renewals, product improvements and long-term account growth. Your Skills and Experience Essential Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role. Strong understanding of networking, telecommunications, managed IT or cybersecurity. Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. Strong stakeholder management, planning and problem-solving skills. A collaborative approach with the ability to work effectively across technical and commercial teams. Commercial awareness and a customer-first mindset. Desirable Knowledge of cloud platforms, networking technologies or cybersecurity solutions. Relevant technical or industry certifications.
Group IT Infrastructure Manager - Staffordshire £60,000 - £70,000 + benefits Our Client, a prominent UK manufacturer and distributor of quality electrical and lighting products is looking for an experienced IT Infrastructure Manager to head up a team of skilled IT professionals at their Staffordshire head office. A strategic leadership role, you will play a key role in shaping and maintaining the core of the organisations' technology, supporting over 300 users across multiple locations both in the UK and overseas, ensuring resilience, security and optimisation within a modern and expanding IT environment. This role has a number of duties including Strategic Leadership and Collaboration, Infrastructure & Operations Management, WAN Infrastructure and Security, Disaster Recovery & Business Continuity, Project Management, Budget and Vendor Management, Team Leadership & Development and Technology Advancement The ideal candidate will be a proven leader with the ability to build, inspire and guide high performance teams with expertise in the following areas - Networking: CCNA-level knowledge; experience with Cisco, Fortinet, Rukus; VLANs, VPNs, firewalls. Hardware: Server infrastructure, RAID, SAN/NAS, cabling, wireless tech. Microsoft: Windows Server (), Exchange Online, Azure AD, Intune, Office 365, Windows 10/11. Virtualisation: Hyper-V, VMware; cloud platforms (Azure, AWS, GCP). Communication Systems: VoIP, IP CCTV. Backup & DR: Veeam, replication, failover. Security: Firewalls, endpoint protection, SIEM tools (Splunk, Sentinel); ISO 27001, GDPR compliance. OS & Tools: Linux, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). A great opportunity to further your career with this prominent UK manufacturer.
09/07/2026
Full time
Group IT Infrastructure Manager - Staffordshire £60,000 - £70,000 + benefits Our Client, a prominent UK manufacturer and distributor of quality electrical and lighting products is looking for an experienced IT Infrastructure Manager to head up a team of skilled IT professionals at their Staffordshire head office. A strategic leadership role, you will play a key role in shaping and maintaining the core of the organisations' technology, supporting over 300 users across multiple locations both in the UK and overseas, ensuring resilience, security and optimisation within a modern and expanding IT environment. This role has a number of duties including Strategic Leadership and Collaboration, Infrastructure & Operations Management, WAN Infrastructure and Security, Disaster Recovery & Business Continuity, Project Management, Budget and Vendor Management, Team Leadership & Development and Technology Advancement The ideal candidate will be a proven leader with the ability to build, inspire and guide high performance teams with expertise in the following areas - Networking: CCNA-level knowledge; experience with Cisco, Fortinet, Rukus; VLANs, VPNs, firewalls. Hardware: Server infrastructure, RAID, SAN/NAS, cabling, wireless tech. Microsoft: Windows Server (), Exchange Online, Azure AD, Intune, Office 365, Windows 10/11. Virtualisation: Hyper-V, VMware; cloud platforms (Azure, AWS, GCP). Communication Systems: VoIP, IP CCTV. Backup & DR: Veeam, replication, failover. Security: Firewalls, endpoint protection, SIEM tools (Splunk, Sentinel); ISO 27001, GDPR compliance. OS & Tools: Linux, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). A great opportunity to further your career with this prominent UK manufacturer.
Network & Infrastructure Manager Location: Wembley - 5 days on-site Type: Permanent Salary: £80-90,000 per annum + permanent benefits About the Role We're supporting a major organisation undergoing a significant digital transformation and modernisation programme. As part of this journey, we're seeking an experienced Infrastructure & Network Manager to play a critical role in stabilising and evolving core IT foundations. You will be responsible for ensuring 24/7 continuity across infrastructure and network services. You'll lead a skilled team, drive operational excellence, and play a key role in reducing technical debt, strengthening security posture, and introducing automation and operational guardrails. This is a hands-on leadership role offering a balance of BAU support, continuous improvement, and strategic input into platform evolution. Key Responsibilities Operational Excellence & Stability Own and manage day-to-day operations across core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware life cycle Ensure reliable connectivity between Legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners (SOC/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including hardware procurement and vendor spend Collaborate with internal stakeholders to align infrastructure services with business needs Skills & Experience Required Proven experience (10+ years) in IT infrastructure management, ideally within a large-scale or complex environment Strong technical expertise across: Networking (TCP/IP, routing, switching, Firewalls) Azure networking (ExpressRoute, VPN) Windows and Linux server environments Virtualisation technologies (VMware/Hyper-V) Hands-on experience with Microsoft Azure (IaaS and PaaS) Strong working knowledge of Active Directory and associated services (Group Policy, DNS, Sites & Services) Experience managing technical teams and operating in high-pressure environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (eg, Jira) and working within SLA-driven environments Familiarity with Legacy systems connectivity (eg, AS400/iSeries) is highly beneficial
09/07/2026
Full time
Network & Infrastructure Manager Location: Wembley - 5 days on-site Type: Permanent Salary: £80-90,000 per annum + permanent benefits About the Role We're supporting a major organisation undergoing a significant digital transformation and modernisation programme. As part of this journey, we're seeking an experienced Infrastructure & Network Manager to play a critical role in stabilising and evolving core IT foundations. You will be responsible for ensuring 24/7 continuity across infrastructure and network services. You'll lead a skilled team, drive operational excellence, and play a key role in reducing technical debt, strengthening security posture, and introducing automation and operational guardrails. This is a hands-on leadership role offering a balance of BAU support, continuous improvement, and strategic input into platform evolution. Key Responsibilities Operational Excellence & Stability Own and manage day-to-day operations across core infrastructure, including data centres, LAN/WAN, Wi-Fi, and server environments Define, implement, and enforce robust SOPs for backups, disaster recovery, patch management, and hardware life cycle Ensure reliable connectivity between Legacy core systems and modern application platforms Oversee internal security monitoring and collaborate with external security partners (SOC/MDR) Lead incident and problem management activities, including root cause analysis and service restoration Leadership & Vendor Management Lead, mentor, and develop a high-performing infrastructure and network team Act as the primary point of contact for ISPs, vendors, and Managed Service Providers Manage infrastructure budgets, including hardware procurement and vendor spend Collaborate with internal stakeholders to align infrastructure services with business needs Skills & Experience Required Proven experience (10+ years) in IT infrastructure management, ideally within a large-scale or complex environment Strong technical expertise across: Networking (TCP/IP, routing, switching, Firewalls) Azure networking (ExpressRoute, VPN) Windows and Linux server environments Virtualisation technologies (VMware/Hyper-V) Hands-on experience with Microsoft Azure (IaaS and PaaS) Strong working knowledge of Active Directory and associated services (Group Policy, DNS, Sites & Services) Experience managing technical teams and operating in high-pressure environments Solid understanding of IT Service Management (ITSM), including incident, problem, and change management processes Experience with ITSM tools (eg, Jira) and working within SLA-driven environments Familiarity with Legacy systems connectivity (eg, AS400/iSeries) is highly beneficial
Computershare is global leader in financial administration with over 12,000 employees across more than 22 different countries. Many of the world's leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers. Our global footprint means we have the scale to maintain robust compliance, audit, risk, financial crime, disaster recovery and business continuity planning programs - offering peace of mind to our clients and their customers. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Computershare to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Computershare, we are looking for a UX/UI Product Designer (Mobile App) for a 6 months contract based in Edinburgh (Hybrid - 3 days per week in the office). Join us as a UX/UI Product Designer (Mobile App). As UX/UI Product Designer you will join a fast-paced product team working on a mobile application for end users. This role offers a strong mix of UX and UI design, with the opportunity to take ownership as the sole designer on the product while collaborating with wider user research and development teams. Your key responsibilities will include: Lead the end-to-end UX/UI design process, from research and wireframing to high-fidelity designs and prototypes. Conduct and apply user research insights (eg usability testing, interviews, feedback analysis) to inform design decisions. Design intuitive, engaging mobile app experiences using Figma and other visual design tools. Collaborate closely with product managers, engineers, and wider design teams to deliver cohesive solutions. Ensure consistency with design systems while contributing improvements where needed. Iterate designs based on user feedback, data insights, and evolving product requirements. What you will bring to the role: Experience in UX/UI or product design. Strong proficiency in Figma and modern design/prototyping tools (eg After Effects or equivalent). Experience working with React Native products. Ability to work independently and confidently as the sole designer on a product. Understanding of designing for diverse user groups and different cultural contexts. Interest in and openness to leveraging AI to enhance design processes and outcomes. Experience working in Financial services industry. Next steps Computershare are dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Computershare to identify the best solution to meet your requirements. We can only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
09/07/2026
Contractor
Computershare is global leader in financial administration with over 12,000 employees across more than 22 different countries. Many of the world's leading organisations use us to streamline and maximise the value of relationships with their investors, employees, creditors and customers. Our global footprint means we have the scale to maintain robust compliance, audit, risk, financial crime, disaster recovery and business continuity planning programs - offering peace of mind to our clients and their customers. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Computershare to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On behalf of Computershare, we are looking for a UX/UI Product Designer (Mobile App) for a 6 months contract based in Edinburgh (Hybrid - 3 days per week in the office). Join us as a UX/UI Product Designer (Mobile App). As UX/UI Product Designer you will join a fast-paced product team working on a mobile application for end users. This role offers a strong mix of UX and UI design, with the opportunity to take ownership as the sole designer on the product while collaborating with wider user research and development teams. Your key responsibilities will include: Lead the end-to-end UX/UI design process, from research and wireframing to high-fidelity designs and prototypes. Conduct and apply user research insights (eg usability testing, interviews, feedback analysis) to inform design decisions. Design intuitive, engaging mobile app experiences using Figma and other visual design tools. Collaborate closely with product managers, engineers, and wider design teams to deliver cohesive solutions. Ensure consistency with design systems while contributing improvements where needed. Iterate designs based on user feedback, data insights, and evolving product requirements. What you will bring to the role: Experience in UX/UI or product design. Strong proficiency in Figma and modern design/prototyping tools (eg After Effects or equivalent). Experience working with React Native products. Ability to work independently and confidently as the sole designer on a product. Understanding of designing for diverse user groups and different cultural contexts. Interest in and openness to leveraging AI to enhance design processes and outcomes. Experience working in Financial services industry. Next steps Computershare are dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Computershare to identify the best solution to meet your requirements. We can only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
Work Location : London, United Kingdom Hours : 35 Line of Business : Technology Solutions Pay Details : We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Key Accountabilities Customer Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation Interact with clients to provide quality service/solutions consistent with objectives and client requirements May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment May deploy base infrastructure components such as servers, operating systems and middleware for all environments May be involved in the deployment of applications, either "off the shelf" or in-house developed, and in the procurement of supported assets May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business Respond to requests for information and assist project teams in evaluating alternate approaches May develop a working relationship with 3rd party vendors as required to fulfill support requirements Shareholder Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required May monitor the performance of the environment by using meaningful metrics Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization Ensure effective change management discipline is used Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escrow issues as required Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs Comply with well-defined enterprise technology delivery practices and standards and project management disciplines Make effective use of the cost management processes in place in own unit Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery Keep current with industry and/or business trends May perform testing according to test plans, monitor and report on results, and work with others on problem resolution As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines Employee / Team Work effectively as a team, supporting other members of the team in resolving critical service issues Prioritize and manage own workload in order to delivery quality results and meeting timelines Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Participate in knowledge transfer within the team and business units Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team Breadth & Depth Performs work on all aspects of the application/system support May act as a reference for team members or clients Applications/systems are moderate to highly complex and performed under minimal management supervision Actively involved in resolving client applications issues May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment Performs problem determination including data gathering and analysis Generally reports to a Manager or Senior Manager Experience & Education Undergraduate degree or Technical Certificate 3-5 years relevant experience Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
09/07/2026
Full time
Work Location : London, United Kingdom Hours : 35 Line of Business : Technology Solutions Pay Details : We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Key Accountabilities Customer Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation Interact with clients to provide quality service/solutions consistent with objectives and client requirements May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment May deploy base infrastructure components such as servers, operating systems and middleware for all environments May be involved in the deployment of applications, either "off the shelf" or in-house developed, and in the procurement of supported assets May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business Respond to requests for information and assist project teams in evaluating alternate approaches May develop a working relationship with 3rd party vendors as required to fulfill support requirements Shareholder Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required May monitor the performance of the environment by using meaningful metrics Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization Ensure effective change management discipline is used Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escrow issues as required Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP) Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs Comply with well-defined enterprise technology delivery practices and standards and project management disciplines Make effective use of the cost management processes in place in own unit Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery Keep current with industry and/or business trends May perform testing according to test plans, monitor and report on results, and work with others on problem resolution As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines Employee / Team Work effectively as a team, supporting other members of the team in resolving critical service issues Prioritize and manage own workload in order to delivery quality results and meeting timelines Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Participate in knowledge transfer within the team and business units Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team Breadth & Depth Performs work on all aspects of the application/system support May act as a reference for team members or clients Applications/systems are moderate to highly complex and performed under minimal management supervision Actively involved in resolving client applications issues May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment Performs problem determination including data gathering and analysis Generally reports to a Manager or Senior Manager Experience & Education Undergraduate degree or Technical Certificate 3-5 years relevant experience Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
ICT Cloud Infrastructure and Platforms Specialist Force: South Wales Police Role Type: Police Staff Business Area: Information & Communication Technologies Department: Information Communications Technologies Location: HQ, Bridgend Grade: PO34 Part/Full Time: Full Time Type of Contract: Permanent Shortlisting Date: 10 August 2026 Interview Date: 17 August 2026 Closing Date: 31/07/:00 Are you looking for your next career step? Do you want to be a part of an innovative organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role We are seeking a highly skilled and motivated Cloud Infrastructure and Platforms Specialist. As a Cloud Infrastructure and Platforms Specialist, you will be responsible for developing cloud infrastructure and platforms, including infrastructure as a service (IaaS) and platforms as a service (PaaS) within the South Wales Police managed cloud tenants. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Responsibilities Implement, configure and maintain managed cloud solutions. Design and deploy cloud infrastructure, including compute and platform services. Oversee cloud performance tuning, policy and management. Develop and maintain documentation for cloud processes and procedures. Collaborate with cross functional teams to identify and solve system issues. Develop and maintain security protocols for cloud solutions. Plan and execute disaster recovery and business continuity procedures. Provide IT specialist advice to business users and IT peers for your specialist technological area. Manage technical staff within your technical area. Qualifications Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas. Strong troubleshooting and problem solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. This Cloud Infrastructure and Platforms Specialist role will work in the Technical Standards section of the ICT Department and will report to the Technical Standards manager. Our ICT Department has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure. Benefits Training and professional development opportunities Local Government Pension Scheme 24 days annual leave increasing to 29 days after 5 years employment Flexible working dependent on duties Free on site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well being Diversity, Equality & Inclusion As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under represented groups and support will be made available for all applicants as and when requested. The successful candidate must be willing to undergo vetting to MV/SC Vetting. Applications from Black, Asian and Minority Ethnic candidates are particularly welcome. If you are an applicant living with a disability or from an ethnically diverse background, you can apply under the Guaranteed Interview Scheme (GIS) provided you meet the essential criteria for the role. Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as part of the recruitment process. We embrace diversity and welcome applications from everyone.
09/07/2026
Full time
ICT Cloud Infrastructure and Platforms Specialist Force: South Wales Police Role Type: Police Staff Business Area: Information & Communication Technologies Department: Information Communications Technologies Location: HQ, Bridgend Grade: PO34 Part/Full Time: Full Time Type of Contract: Permanent Shortlisting Date: 10 August 2026 Interview Date: 17 August 2026 Closing Date: 31/07/:00 Are you looking for your next career step? Do you want to be a part of an innovative organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join! The role We are seeking a highly skilled and motivated Cloud Infrastructure and Platforms Specialist. As a Cloud Infrastructure and Platforms Specialist, you will be responsible for developing cloud infrastructure and platforms, including infrastructure as a service (IaaS) and platforms as a service (PaaS) within the South Wales Police managed cloud tenants. Within the role, you may supervise junior ICT Specialists, and you will play a crucial role in ensuring service availability, security and standards compliance as well as driving process improvements and enhancing system performance. Responsibilities Implement, configure and maintain managed cloud solutions. Design and deploy cloud infrastructure, including compute and platform services. Oversee cloud performance tuning, policy and management. Develop and maintain documentation for cloud processes and procedures. Collaborate with cross functional teams to identify and solve system issues. Develop and maintain security protocols for cloud solutions. Plan and execute disaster recovery and business continuity procedures. Provide IT specialist advice to business users and IT peers for your specialist technological area. Manage technical staff within your technical area. Qualifications Must be qualified to Degree level standard or be able to demonstrate equivalent skills and abilities. Experience of designing, implementing and technically leading on some of the following areas. Strong troubleshooting and problem solving skills. Must be aware of the strategic operational implications of effective IT upon the organisation. This Cloud Infrastructure and Platforms Specialist role will work in the Technical Standards section of the ICT Department and will report to the Technical Standards manager. Our ICT Department has a wide and varied range of responsibilities from 1st line service desk, 2nd line technical support to 3rd line specialist technical architect/design. ICT are also responsible for IT Security management, Service Management, Business Support and Project Management that maintain and continuously improve critical services, software, platforms, and hardware required throughout the full IT lifecycle. This underpins the delivery of secure and timely 24/7 operations for approximately 10,000 users across 100 geographical locations supporting over 20,000 computers including multiple datacentres together with the underlying network, physical and virtual (including cloud services) IT infrastructure. Benefits Training and professional development opportunities Local Government Pension Scheme 24 days annual leave increasing to 29 days after 5 years employment Flexible working dependent on duties Free on site parking On site fitness centre and canteen Collaborative and supportive work environment Cycle to work scheme Wellness programmes SWP Diolch Vectis & Blue light Discount Card Opportunity to make a meaningful contribution to public safety and community well being Diversity, Equality & Inclusion As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation. Applications are welcomed from all under represented groups and support will be made available for all applicants as and when requested. The successful candidate must be willing to undergo vetting to MV/SC Vetting. Applications from Black, Asian and Minority Ethnic candidates are particularly welcome. If you are an applicant living with a disability or from an ethnically diverse background, you can apply under the Guaranteed Interview Scheme (GIS) provided you meet the essential criteria for the role. Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as part of the recruitment process. We embrace diversity and welcome applications from everyone.
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for askilled and experienced Cyber Resilience Analyst to join our team. The successful candidate will report to the Cyber Governance, Risk, and Compliance Manager. This role focuses on defining, maintaining, and testing resilience plans for the organisation, including Business Continuity, Incident Response, and Disaster Recovery. You will work closely with multiple teams across the IT department and the wider business to ensure that resilience strategies are robust and effective. Strong planning and communication skills are essential, as is previous experience in cyber resilience. In addition, the responsibilities of the Cyber Resilience Analyst will include: Conducting analysis on business systems to understand and document the impact, scope, and recovery path in relation to cyber incidents. Contribution to incident reviews to ensure learnings are taken to improve our resilience. Identifying and escalating weaknesses in the resilience strategy. Working with project and change teams to ensure new developments are designed with resilience in mind. This role is based in our Deeside head office, with a minimum of 2 days per week spent working from here. Specific skills and capabilities we are looking for: Essential Previous experience in cyber resilience (Business Continuity, Incident Response, Disaster Recovery). Excellent documentation and report writing skills. Strong interpersonal and communication skills. Attention to detail and ability to manage complex plans. A general understanding of how enterprise-level IT systems work together. Desirable Experience with Microsoft Azure (particularly ASR and Recovery Services). Experience with VMware technologies. Familiarity with the Microsoft Defender suite. Ability to communicate technical concepts to non-technical audiences. What to expect from us: 15% discount in Iceland stores 30% discount at Club Individual Restaurants 33 days holiday (including bank holidays) Free onsite parking Onsite electric car charging ports Subsidised staff restaurant and Costa Coffee Christmas vouchers Refer a Friend Scheme Christmas Savings scheme Discounted dry cleaning Long service awards
09/07/2026
Full time
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for askilled and experienced Cyber Resilience Analyst to join our team. The successful candidate will report to the Cyber Governance, Risk, and Compliance Manager. This role focuses on defining, maintaining, and testing resilience plans for the organisation, including Business Continuity, Incident Response, and Disaster Recovery. You will work closely with multiple teams across the IT department and the wider business to ensure that resilience strategies are robust and effective. Strong planning and communication skills are essential, as is previous experience in cyber resilience. In addition, the responsibilities of the Cyber Resilience Analyst will include: Conducting analysis on business systems to understand and document the impact, scope, and recovery path in relation to cyber incidents. Contribution to incident reviews to ensure learnings are taken to improve our resilience. Identifying and escalating weaknesses in the resilience strategy. Working with project and change teams to ensure new developments are designed with resilience in mind. This role is based in our Deeside head office, with a minimum of 2 days per week spent working from here. Specific skills and capabilities we are looking for: Essential Previous experience in cyber resilience (Business Continuity, Incident Response, Disaster Recovery). Excellent documentation and report writing skills. Strong interpersonal and communication skills. Attention to detail and ability to manage complex plans. A general understanding of how enterprise-level IT systems work together. Desirable Experience with Microsoft Azure (particularly ASR and Recovery Services). Experience with VMware technologies. Familiarity with the Microsoft Defender suite. Ability to communicate technical concepts to non-technical audiences. What to expect from us: 15% discount in Iceland stores 30% discount at Club Individual Restaurants 33 days holiday (including bank holidays) Free onsite parking Onsite electric car charging ports Subsidised staff restaurant and Costa Coffee Christmas vouchers Refer a Friend Scheme Christmas Savings scheme Discounted dry cleaning Long service awards
