Kerridge Commercial Systems Limited
Bromsgrove, Worcestershire
At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Microsoft Sentinel Privileged Identity Management This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Candidate Profile Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 3 rd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
11/07/2026
Full time
At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Microsoft Sentinel Privileged Identity Management This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Candidate Profile Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 3 rd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
Kerridge Commercial Systems Limited is seeking a 3rd Line Support Engineer in the United Kingdom. This hybrid role involves providing exceptional technical support in a fast-paced MSP environment, focusing on Microsoft technologies such as Windows Server and Azure. Candidates should have strong communication skills and previous experience in a Service Desk role. The company promotes diversity, equity, and an inclusive culture while offering growth in cloud computing and IT security.
11/07/2026
Full time
Kerridge Commercial Systems Limited is seeking a 3rd Line Support Engineer in the United Kingdom. This hybrid role involves providing exceptional technical support in a fast-paced MSP environment, focusing on Microsoft technologies such as Windows Server and Azure. Candidates should have strong communication skills and previous experience in a Service Desk role. The company promotes diversity, equity, and an inclusive culture while offering growth in cloud computing and IT security.
2nd Line IT Support Engineer 32,000 - 45,000 DOE Established MSP Career Progression Supportive Team Environment Looking for a 2nd Line role where you're more than just a ticket number? We're partnering with a well-established Managed Service Provider that has built its reputation on providing exceptional service to clients while creating a genuinely supportive environment for its team. With low staff turnover and a people-first culture, this is an opportunity to join a business where your contributions are recognised, your development is encouraged, and your work has an impact. You'll join a welcoming technical team, supporting a diverse client base across a broad range of technologies, giving you plenty of variety and exposure without the pressures often associated with larger service desk environments. The Role As an experienced MSP professional, you'll act as a key escalation point for 1st Line Engineers, taking ownership of more complex technical issues while continuing to develop your infrastructure and project skills. You'll be involved in: Managing and resolving 2nd Line support tickets and escalations Supporting a varied client base across multiple industries Assisting with new client onboardings and migrations Working closely with senior engineers on infrastructure projects Delivering outstanding customer service and technical support Technical Environment You'll gain exposure to technologies including: Microsoft 365 Windows Server Active Directory Virtualisation (VMware / Hyper-V) Citrix Firewalls and Networking Veeam Backups What We're Looking For Previous experience working within a Managed Service Provider (MSP) environment Strong 2nd Line support experience with a broad technical skillset Excellent troubleshooting and problem-solving abilities A customer-focused approach and strong communication skills Organised, proactive, and keen to learn Full UK driving licence and access to your own vehicle is ESSENTIAL (location not accessible by public transport) What's on Offer? Salary up to 45,000 DOE Genuine career progression into 3rd Line and project-focused work Supportive and collaborative team culture Exposure to a wide variety of technologies and environments A business that values its people as much as its clients If you're currently working within an MSP and looking for the next step in your career with a company that genuinely invests in its team, we'd love to hear from you. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15644
10/07/2026
Full time
2nd Line IT Support Engineer 32,000 - 45,000 DOE Established MSP Career Progression Supportive Team Environment Looking for a 2nd Line role where you're more than just a ticket number? We're partnering with a well-established Managed Service Provider that has built its reputation on providing exceptional service to clients while creating a genuinely supportive environment for its team. With low staff turnover and a people-first culture, this is an opportunity to join a business where your contributions are recognised, your development is encouraged, and your work has an impact. You'll join a welcoming technical team, supporting a diverse client base across a broad range of technologies, giving you plenty of variety and exposure without the pressures often associated with larger service desk environments. The Role As an experienced MSP professional, you'll act as a key escalation point for 1st Line Engineers, taking ownership of more complex technical issues while continuing to develop your infrastructure and project skills. You'll be involved in: Managing and resolving 2nd Line support tickets and escalations Supporting a varied client base across multiple industries Assisting with new client onboardings and migrations Working closely with senior engineers on infrastructure projects Delivering outstanding customer service and technical support Technical Environment You'll gain exposure to technologies including: Microsoft 365 Windows Server Active Directory Virtualisation (VMware / Hyper-V) Citrix Firewalls and Networking Veeam Backups What We're Looking For Previous experience working within a Managed Service Provider (MSP) environment Strong 2nd Line support experience with a broad technical skillset Excellent troubleshooting and problem-solving abilities A customer-focused approach and strong communication skills Organised, proactive, and keen to learn Full UK driving licence and access to your own vehicle is ESSENTIAL (location not accessible by public transport) What's on Offer? Salary up to 45,000 DOE Genuine career progression into 3rd Line and project-focused work Supportive and collaborative team culture Exposure to a wide variety of technologies and environments A business that values its people as much as its clients If you're currently working within an MSP and looking for the next step in your career with a company that genuinely invests in its team, we'd love to hear from you. Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15644
Job Title: 3rd Line Solutions Engineer Location: Preston, UK (2 days a week WFH) Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. 40 hour working week, 1 hour lunch break 1 week per month on call (paid on call allowance) Role Overview We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities Provide 3rd line support for escalated issues from the Infrastructure & Projects team. Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. Collaborate with the team to ensure high availability and reliability of client systems. Document solutions and knowledge for the team to improve operational efficiency. Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Essential Skills & Experience Proven experience in a 3rd line support role within an MSP environment. Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365. Experience with virtualisation platforms such as VMware or Hyper-V. Hands-on experience with Windows Server environments (2012/2016/2019/2022). Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing). Strong problem-solving skills and ability to handle escalated technical issues. Excellent communication skills for working with technical and non-technical colleagues. Desirable Skills Microsoft certifications (AZ-104, MS-100, MS-500) PowerShell scripting or automation experience Familiarity with backup, security, or monitoring tools Benefits Salary up to 40,000 with a yearly 10% company bonus Training and career development support, funded certifications Pension scheme Friendly and collaborative MSP environment with great progression opportunities Modern office with onsite gym, sauna, pool table, darts board and treadmills for desks (optional of course) Employee of the month award (Up to 300 in value) Employee of the Quarter award (Up to 1000 in value) Hybrid flexible working Set2Recruit are acting as an employment agency in relation to this vacancy
10/07/2026
Full time
Job Title: 3rd Line Solutions Engineer Location: Preston, UK (2 days a week WFH) Employment Type: Full Time About the Company Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. 40 hour working week, 1 hour lunch break 1 week per month on call (paid on call allowance) Role Overview We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This role is hands-on, providing advanced troubleshooting and support for Microsoft 365, Azure, virtualization, Windows Server, networking, and Intune environments. You will ensure the smooth running of client infrastructure while supporting the team in day-to-day operational tasks. Key Responsibilities Provide 3rd line support for escalated issues from the Infrastructure & Projects team. Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365, and Intune environments. Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure. Assist with networking issues including TCP/IP, DHCP, DNS, routing, and firewall support. Collaborate with the team to ensure high availability and reliability of client systems. Document solutions and knowledge for the team to improve operational efficiency. Participate in day-to-day support tasks, including incident resolution, system health checks, and user support escalations. Essential Skills & Experience Proven experience in a 3rd line support role within an MSP environment. Strong knowledge of Azure, AVD, Intune, and Microsoft 365 / Office 365. Experience with virtualisation platforms such as VMware or Hyper-V. Hands-on experience with Windows Server environments (2012/2016/2019/2022). Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing). Strong problem-solving skills and ability to handle escalated technical issues. Excellent communication skills for working with technical and non-technical colleagues. Desirable Skills Microsoft certifications (AZ-104, MS-100, MS-500) PowerShell scripting or automation experience Familiarity with backup, security, or monitoring tools Benefits Salary up to 40,000 with a yearly 10% company bonus Training and career development support, funded certifications Pension scheme Friendly and collaborative MSP environment with great progression opportunities Modern office with onsite gym, sauna, pool table, darts board and treadmills for desks (optional of course) Employee of the month award (Up to 300 in value) Employee of the Quarter award (Up to 1000 in value) Hybrid flexible working Set2Recruit are acting as an employment agency in relation to this vacancy
At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Microsoft Sentinel Privileged Identity Management This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Candidate Profile Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 3 rd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
09/07/2026
Full time
At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work. Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication. We are seeking a 3rd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Microsoft Sentinel Privileged Identity Management This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactive monitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 3: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Candidate Profile Be an effective communicator who prioritizes customer satisfaction. Possess strong interpersonal skills to collaborate with team members and customer IT representatives. Have prior experience in a Service Desk environment with the ability to manage and prioritize tasks effectively. Be enthusiastic about learning new skills in cloud computing, IT security, and Microsoft solutions, pursuing relevant certifications. Exhibit a detail-oriented approach to problem-solving and task execution. Skills, Knowledge and Experience Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 3 rd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
Senior Technical Support Engineer (3rd Line) Location: Cheltenham (Hybrid Working) Salary: £38,000 - £42,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function. For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow. What you'll do Act as the senior technical escalation point for complex 3rd Line support tickets. Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments. Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies. Diagnose and resolve complex networking, firewall and connectivity issues. Lead technical investigations, root cause analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role. Strong experience supporting Microsoft Windows Server and Desktop environments. Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy. Strong networking knowledge including DNS, DHCP, VPNs, switching and routing. Experience supporting firewalls and implementing cybersecurity best practices. Knowledge of Hyper-V and/or VMware virtualisation. Experience working within a Managed Service Provider (MSP) environment would be highly advantageous. Excellent troubleshooting skills with the ability to resolve complex technical issues independently. Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers. The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role, you'll be seeking an opportunity to develop into a leadership position within a growing business. Why join? £38,000 - £42,000 salary. Hybrid working with a healthy work-life balance. A genuine career progression path into Team Leadership and future Service Desk Management . Work with a broad range of modern Microsoft Cloud and infrastructure technologies. Exposure to varied technical projects alongside complex 3rd Line support. Ongoing technical training and professional development. Supportive, collaborative team culture where your ideas are valued. Company pension, regular social events and on-site parking. Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.
09/07/2026
Full time
Senior Technical Support Engineer (3rd Line) Location: Cheltenham (Hybrid Working) Salary: £38,000 - £42,000 Benefits: Hybrid working, company pension, company events, on-site parking, ongoing training and clear career progression Our client, a well-established IT services provider supporting SMEs across Gloucestershire and the UK, is looking to appoint an experienced Senior Technical Support Engineer to join their growing technical team. This is an excellent opportunity for an experienced 3rd Line Engineer who enjoys solving complex technical challenges and wants to take the next step in their career. You'll act as the senior escalation point for the Service Desk, working on high-level infrastructure issues while mentoring junior engineers and playing a key role in the continued development of the support function. For the right individual, this role offers a genuine pathway into Team Leadership and, ultimately, Service Desk Management as the business continues to grow. What you'll do Act as the senior technical escalation point for complex 3rd Line support tickets. Troubleshoot and resolve advanced issues across Microsoft server, desktop and cloud environments. Support and maintain Microsoft 365, Azure, Active Directory, networking and virtualisation technologies. Diagnose and resolve complex networking, firewall and connectivity issues. Lead technical investigations, root cause analysis and problem resolution. Mentor and support 1st and 2nd Line Engineers, providing technical guidance and knowledge sharing. Assist with infrastructure upgrades, migrations and customer projects. Maintain high-quality technical documentation and contribute to the internal knowledge base. Ensure support tickets are managed effectively, meeting service level agreements and delivering an exceptional customer experience. Identify opportunities for service improvement, automation and operational efficiency. You'll work closely with the wider technical team, customers and senior stakeholders to deliver reliable, secure and proactive IT services across a varied client base. What we're looking for Proven experience in a Senior Technical Support Engineer, 3rd Line Engineer or Senior Service Desk role. Strong experience supporting Microsoft Windows Server and Desktop environments. Excellent knowledge of Microsoft 365, Azure, Active Directory and Group Policy. Strong networking knowledge including DNS, DHCP, VPNs, switching and routing. Experience supporting firewalls and implementing cybersecurity best practices. Knowledge of Hyper-V and/or VMware virtualisation. Experience working within a Managed Service Provider (MSP) environment would be highly advantageous. Excellent troubleshooting skills with the ability to resolve complex technical issues independently. Strong communication skills with the confidence to mentor junior engineers and build trusted relationships with customers. The ideal candidate is a proactive technical professional who enjoys solving challenging problems, sharing knowledge and taking ownership of critical customer issues. You'll be looking for more than just another support role, you'll be seeking an opportunity to develop into a leadership position within a growing business. Why join? £38,000 - £42,000 salary. Hybrid working with a healthy work-life balance. A genuine career progression path into Team Leadership and future Service Desk Management . Work with a broad range of modern Microsoft Cloud and infrastructure technologies. Exposure to varied technical projects alongside complex 3rd Line support. Ongoing technical training and professional development. Supportive, collaborative team culture where your ideas are valued. Company pension, regular social events and on-site parking. Apply now to take the next step in your IT career and become a key technical leader within a growing and ambitious Managed Service Provider.
Infrastructure Engineer Edinburgh (Hybrid) Competitive Pay & Great Benefits Join one of Scotland's leading Microsoft Partners We're looking for an experienced Infrastructure Engineer to join our growing Managed Services team. This is a hands-on technical role where you'll support, improve and modernise client IT environments across Microsoft Azure, Microsoft 365, networking, security and cloud infrastructure. If you enjoy solving complex technical challenges, working with the latest Microsoft technologies and making a real impact for customers, we'd love to hear from you. Key responsibilities of the Infrastructure Engineer Providing 3rd line technical support and acting as an escalation point for complex infrastructure issues. Designing, implementing and supporting Microsoft Azure and Microsoft 365 solutions. Managing hybrid cloud environments, networking, backup and disaster recovery. Supporting security technologies including Microsoft Defender, Sentinel and Conditional Access. Automating routine tasks using PowerShell and modern management tools. Delivering proactive service improvements and infrastructure optimisation. Working closely with Service Desk, Projects and Consultancy teams to deliver outstanding customer outcomes. Producing technical documentation and supporting client onboarding projects. What we're looking for You'll have experience with a number of the following technologies: Microsoft Azure Microsoft 365 Windows Server Microsoft Entra ID / Hybrid Identity Microsoft Intune Exchange Online, SharePoint and Teams Cisco Meraki networking Veeam Backup & Replication Microsoft Defender and Sentinel PowerShell scripting Experience within a Managed Service Provider (MSP) environment would be highly beneficial, along with strong troubleshooting skills, excellent communication and a genuine passion for technology. You don't need experience with every technology listed we're looking for engineers who are keen to learn, develop and grow their careers. What's on offer? Competitive salary Hybrid working from our Edinburgh office Private healthcare Contributory pension Buy and sell annual leave Home broadband contribution Annual personal technical training budget Microsoft certification bonuses Industry-leading training and career development Employee-owned business with a collaborative, supportive culture Family-friendly employer with an excellent reputation for work-life balance What s Next? If you're looking for an opportunity to work with cutting-edge Microsoft technologies, develop your technical expertise and be part of a highly respected Microsoft Partner, we'd love to hear from you. Apply today for immediate consideration!
09/07/2026
Full time
Infrastructure Engineer Edinburgh (Hybrid) Competitive Pay & Great Benefits Join one of Scotland's leading Microsoft Partners We're looking for an experienced Infrastructure Engineer to join our growing Managed Services team. This is a hands-on technical role where you'll support, improve and modernise client IT environments across Microsoft Azure, Microsoft 365, networking, security and cloud infrastructure. If you enjoy solving complex technical challenges, working with the latest Microsoft technologies and making a real impact for customers, we'd love to hear from you. Key responsibilities of the Infrastructure Engineer Providing 3rd line technical support and acting as an escalation point for complex infrastructure issues. Designing, implementing and supporting Microsoft Azure and Microsoft 365 solutions. Managing hybrid cloud environments, networking, backup and disaster recovery. Supporting security technologies including Microsoft Defender, Sentinel and Conditional Access. Automating routine tasks using PowerShell and modern management tools. Delivering proactive service improvements and infrastructure optimisation. Working closely with Service Desk, Projects and Consultancy teams to deliver outstanding customer outcomes. Producing technical documentation and supporting client onboarding projects. What we're looking for You'll have experience with a number of the following technologies: Microsoft Azure Microsoft 365 Windows Server Microsoft Entra ID / Hybrid Identity Microsoft Intune Exchange Online, SharePoint and Teams Cisco Meraki networking Veeam Backup & Replication Microsoft Defender and Sentinel PowerShell scripting Experience within a Managed Service Provider (MSP) environment would be highly beneficial, along with strong troubleshooting skills, excellent communication and a genuine passion for technology. You don't need experience with every technology listed we're looking for engineers who are keen to learn, develop and grow their careers. What's on offer? Competitive salary Hybrid working from our Edinburgh office Private healthcare Contributory pension Buy and sell annual leave Home broadband contribution Annual personal technical training budget Microsoft certification bonuses Industry-leading training and career development Employee-owned business with a collaborative, supportive culture Family-friendly employer with an excellent reputation for work-life balance What s Next? If you're looking for an opportunity to work with cutting-edge Microsoft technologies, develop your technical expertise and be part of a highly respected Microsoft Partner, we'd love to hear from you. Apply today for immediate consideration!
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
09/07/2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Location: On site / Alcester B49, UK Job Type: Permanent / Full-time Sector and Subsector: Business Operations ICT Annual Salary range: from £35,000.00 to £40,000.00 Title IT Support Team Lead (Service Desk / IT Support) Reports to Head of IT Job Purpose Lead Rock's day to day IT support function so colleagues can do their jobs with minimal friction, delivering a service that is reliable, low risk, and simple to run. Key Responsibilities and Accountabilities Support leadership & Service Ownership: own the support front door: logging, triage, prioritisation, 3rd party escalation, and user communications Maintain a simple cadence: daily checks, weekly backlog review, monthly service themes Spot recurring issues and drive pragmatic fixes (not just closing tickets) People Management Line manage the IT Support Desk Engineer: workload, priorities, coaching, and standards Ensure consistent customer experience: clear updates, calm handling, good follow-through Coordinate third party suppliers/MSP activity: escalations, chasing actions, service reviews Track issues that cross Rock + supplier boundaries to make sure nothing disappears Security /Risk Hygiene (Practical) Support joiners/movers/leavers and access control basics Help maintain device standards and patching hygiene (ensuring it's happening + evidenced) Keep runbooks and knowledge articles current and actually usable Reduce repeat requests through standard responses and small process improvements Experience Working in an IT support/service desk environment (senior 1st line or 2nd line level) Triaging and prioritising a ticket queue and driving work to closure Experience supporting Microsoft 365 in a business environment (Teams, Outlook, SharePoint/OneDrive) Coordinating/escalating with third party IT suppliers and following through to resolution Producing clear user updates and maintaining professional ticket notes/documentation Previous experience leading, mentoring or acting as an escalation point for other support staff Experience using an ITSM/ticketing platform (e.g., Jira Service Management or similar) Experience reducing repeat issues via knowledge base articles/runbooks and simple process improvement Exposure to multi site / hybrid user support Company Benefits Company vehicle and business phone Company pension scheme Referral programme Sick pay 25 days annual leave plus bank holidays 24/7 Employee Assistance Programme Equal Opportunity We embrace diversity and are committed to building an inclusive environment for all employees.
09/07/2026
Full time
Location: On site / Alcester B49, UK Job Type: Permanent / Full-time Sector and Subsector: Business Operations ICT Annual Salary range: from £35,000.00 to £40,000.00 Title IT Support Team Lead (Service Desk / IT Support) Reports to Head of IT Job Purpose Lead Rock's day to day IT support function so colleagues can do their jobs with minimal friction, delivering a service that is reliable, low risk, and simple to run. Key Responsibilities and Accountabilities Support leadership & Service Ownership: own the support front door: logging, triage, prioritisation, 3rd party escalation, and user communications Maintain a simple cadence: daily checks, weekly backlog review, monthly service themes Spot recurring issues and drive pragmatic fixes (not just closing tickets) People Management Line manage the IT Support Desk Engineer: workload, priorities, coaching, and standards Ensure consistent customer experience: clear updates, calm handling, good follow-through Coordinate third party suppliers/MSP activity: escalations, chasing actions, service reviews Track issues that cross Rock + supplier boundaries to make sure nothing disappears Security /Risk Hygiene (Practical) Support joiners/movers/leavers and access control basics Help maintain device standards and patching hygiene (ensuring it's happening + evidenced) Keep runbooks and knowledge articles current and actually usable Reduce repeat requests through standard responses and small process improvements Experience Working in an IT support/service desk environment (senior 1st line or 2nd line level) Triaging and prioritising a ticket queue and driving work to closure Experience supporting Microsoft 365 in a business environment (Teams, Outlook, SharePoint/OneDrive) Coordinating/escalating with third party IT suppliers and following through to resolution Producing clear user updates and maintaining professional ticket notes/documentation Previous experience leading, mentoring or acting as an escalation point for other support staff Experience using an ITSM/ticketing platform (e.g., Jira Service Management or similar) Experience reducing repeat issues via knowledge base articles/runbooks and simple process improvement Exposure to multi site / hybrid user support Company Benefits Company vehicle and business phone Company pension scheme Referral programme Sick pay 25 days annual leave plus bank holidays 24/7 Employee Assistance Programme Equal Opportunity We embrace diversity and are committed to building an inclusive environment for all employees.
Ready to Join the Backstage Crew?At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes - from moving boxes to moving data, from pack & ship to IT and HR.But we're not just logistics experts. We're The Backstage Crew - a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.Whether you're on the warehouse floor or behind a screen, you'll find:Strong connections with colleagues who support and celebrate you.Fast growth in a company that's expanding across Europe, the US, and Asia.High energy in a dynamic environment where no two days are the same.Guided freedom to take initiative, solve problems your way, and grow your career.We believe in entrepreneurship, expertise, excellence, and engagement - and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you.Behind the scenes is where the real excitement begins. Ready to join us?This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £55,000.00 - £64,000.00 per annum, dependent on skills and experience, plus a car allowance.Tasks and responsibilities:Responsible for the design, development, implementation, and ongoing maintenance of network and security systems to support business and strategic objectives, while leading the establishment of network/security standards and operating procedures to ensure high performance, reliability, and security across the organisation.Design, develop, implement, and document network and security systems that enhance performance and user experienceDefine and maintain network/security standards, and develop supporting documentation, training materials, and user guidanceAct as the lead technical expert for complex and high-impact issues, providing 3rd line support and guiding L1/L2 teams where requiredWork closely with internal stakeholders and customers to analyse business needs, identify solutions, and drive cost-effective outcomesManage external vendors and ensure service delivery meets agreed SLAs (e.g. VoIP, Avaya PABX, Cato Networks SASE)Lead incident investigations, troubleshooting, and root cause analysis, delivering long-term solutions to recurring issuesMonitor network and system performance, ensuring stability, security, and continuous improvementContribute to and lead infrastructure and cross-functional projects, including network, cloud, and data centre initiativesReview and implement change requests, and support governance processes including CAB activitiesTake ownership of LAN/WAN/WiFi design and improvements, including data centre layout optimisationMaintain and enhance monitoring systems to ensure proactive issue detectionProvide mentoring, guidance, and knowledge sharing to support wider IT teamsProfile:Bachelor's degree in computer science, IT, or a related field (highly preferred)Extensive experience (5-10 years) in network and security engineering, with strong expertise in design, problem-solving, and deliveryProven experience designing and implementing network infrastructure and security solutionsStrong technical documentation skills, with the ability to create clear standards, processes, and user guidanceSolid understanding of ITIL processes, particularly Incident, Change, and Problem ManagementHighly analytical with the ability to diagnose complex technical issues and deliver effective solutionsStrong stakeholder management skills, with the ability to communicate and influence at all levelsExperience working in customer-focused environments, with a proactive and service-oriented mindsetComfortable working independently, managing ambiguity, and driving outcomes in a standalone roleContinuous improvement mindset, with openness to new technologies and innovationDriving licence and willingness to travel to other sites as requiredWillingness to travel internationally, including to the Netherlands and Belgium, as required by the roleFluent in English; Dutch language skills are advantageousWhat do we offer?Our people are at the heart of what we do. They are critical to our clients' successes and without a doubt, to our success also. This is why we offer a range of benefits including:Competitive salary33 days annual leave, inclusive of Bank HolidaysLife insuranceCompetitive pension schemeRetail and Various Discounts via a Benefits PlatformHealth and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)Social EventsExclusive Client DiscountsOn site parkingAdditional information:We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).
09/07/2026
Full time
Ready to Join the Backstage Crew?At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes - from moving boxes to moving data, from pack & ship to IT and HR.But we're not just logistics experts. We're The Backstage Crew - a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.Whether you're on the warehouse floor or behind a screen, you'll find:Strong connections with colleagues who support and celebrate you.Fast growth in a company that's expanding across Europe, the US, and Asia.High energy in a dynamic environment where no two days are the same.Guided freedom to take initiative, solve problems your way, and grow your career.We believe in entrepreneurship, expertise, excellence, and engagement - and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you.Behind the scenes is where the real excitement begins. Ready to join us?This is a permanent, full-time, daytime position working Monday to Friday, offering a salary ranging from £55,000.00 - £64,000.00 per annum, dependent on skills and experience, plus a car allowance.Tasks and responsibilities:Responsible for the design, development, implementation, and ongoing maintenance of network and security systems to support business and strategic objectives, while leading the establishment of network/security standards and operating procedures to ensure high performance, reliability, and security across the organisation.Design, develop, implement, and document network and security systems that enhance performance and user experienceDefine and maintain network/security standards, and develop supporting documentation, training materials, and user guidanceAct as the lead technical expert for complex and high-impact issues, providing 3rd line support and guiding L1/L2 teams where requiredWork closely with internal stakeholders and customers to analyse business needs, identify solutions, and drive cost-effective outcomesManage external vendors and ensure service delivery meets agreed SLAs (e.g. VoIP, Avaya PABX, Cato Networks SASE)Lead incident investigations, troubleshooting, and root cause analysis, delivering long-term solutions to recurring issuesMonitor network and system performance, ensuring stability, security, and continuous improvementContribute to and lead infrastructure and cross-functional projects, including network, cloud, and data centre initiativesReview and implement change requests, and support governance processes including CAB activitiesTake ownership of LAN/WAN/WiFi design and improvements, including data centre layout optimisationMaintain and enhance monitoring systems to ensure proactive issue detectionProvide mentoring, guidance, and knowledge sharing to support wider IT teamsProfile:Bachelor's degree in computer science, IT, or a related field (highly preferred)Extensive experience (5-10 years) in network and security engineering, with strong expertise in design, problem-solving, and deliveryProven experience designing and implementing network infrastructure and security solutionsStrong technical documentation skills, with the ability to create clear standards, processes, and user guidanceSolid understanding of ITIL processes, particularly Incident, Change, and Problem ManagementHighly analytical with the ability to diagnose complex technical issues and deliver effective solutionsStrong stakeholder management skills, with the ability to communicate and influence at all levelsExperience working in customer-focused environments, with a proactive and service-oriented mindsetComfortable working independently, managing ambiguity, and driving outcomes in a standalone roleContinuous improvement mindset, with openness to new technologies and innovationDriving licence and willingness to travel to other sites as requiredWillingness to travel internationally, including to the Netherlands and Belgium, as required by the roleFluent in English; Dutch language skills are advantageousWhat do we offer?Our people are at the heart of what we do. They are critical to our clients' successes and without a doubt, to our success also. This is why we offer a range of benefits including:Competitive salary33 days annual leave, inclusive of Bank HolidaysLife insuranceCompetitive pension schemeRetail and Various Discounts via a Benefits PlatformHealth and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)Social EventsExclusive Client DiscountsOn site parkingAdditional information:We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).
Solutions Engineer (Infrastructure) Location: London (Hybrid Working Available) Salary: Competitive + Excellent Benefits Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider? We're recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects. The Role As a Solutions Engineer, you'll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You'll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments. This position would suit someone with at least 3 years' experience in infrastructure support, ideally gained within an MSP environment. Key Responsibilities Provide 3rd Line support to clients both remotely and onsite Troubleshoot and resolve complex infrastructure and networking issues Configure, deploy and maintain Windows Server environments Manage and support virtualised environments using Hyper V and VMware Administer backup and disaster recovery solutions, particularly Veeam Support Microsoft 365 and cloud-based technologies Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing Act as an escalation point for 1st and 2nd Line Engineers Deliver infrastructure upgrades, migrations and virtualisation projects Create and maintain technical documentation Build strong relationships with clients through excellent customer service Required Skills & Experience Previous experience within a Managed Service Provider (MSP) Strong Windows Server administration experience Active Directory, Group Policy, DNS and DHCP expertise Hyper V and/or VMware virtualisation experience Veeam Backup & Replication experience Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing) Experience with Microsoft Intune Knowledge of Microsoft 365 environments Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender Excellent troubleshooting and communication skills Desirable Experience MDT (Microsoft Deployment Toolkit) Cloud storage platforms such as LucidLink or Egnyte Infrastructure migration and transformation projects What's On Offer? Hybrid working with regular remote working opportunities Ongoing training and professional development Clear progression opportunities Staff recognition awards and referral bonuses Regular company funded social events Enhanced annual leave allowance increasing with service Supportive and collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
09/07/2026
Full time
Solutions Engineer (Infrastructure) Location: London (Hybrid Working Available) Salary: Competitive + Excellent Benefits Are you an experienced Infrastructure Engineer looking to take the next step in your career within a fast-growing Managed Service Provider? We're recruiting on behalf of a well-established IT services business that supports a diverse portfolio of clients across the creative and professional services sectors. This is an exciting opportunity for a technically strong engineer with MSP experience to join a collaborative team, delivering high-level support and infrastructure projects. The Role As a Solutions Engineer, you'll provide advanced 3rd Line support while playing a key role in delivering infrastructure and cloud-focused projects. You'll act as an escalation point for junior engineers, troubleshoot complex technical issues, and help clients maximise the value of their IT environments. This position would suit someone with at least 3 years' experience in infrastructure support, ideally gained within an MSP environment. Key Responsibilities Provide 3rd Line support to clients both remotely and onsite Troubleshoot and resolve complex infrastructure and networking issues Configure, deploy and maintain Windows Server environments Manage and support virtualised environments using Hyper V and VMware Administer backup and disaster recovery solutions, particularly Veeam Support Microsoft 365 and cloud-based technologies Manage networking technologies including DNS, DHCP, VLANs, VPNs and routing Act as an escalation point for 1st and 2nd Line Engineers Deliver infrastructure upgrades, migrations and virtualisation projects Create and maintain technical documentation Build strong relationships with clients through excellent customer service Required Skills & Experience Previous experience within a Managed Service Provider (MSP) Strong Windows Server administration experience Active Directory, Group Policy, DNS and DHCP expertise Hyper V and/or VMware virtualisation experience Veeam Backup & Replication experience Strong networking knowledge (TCP/IP, VLANs, VPNs, Routing) Experience with Microsoft Intune Knowledge of Microsoft 365 environments Familiarity with endpoint security solutions such as Microsoft Defender, Sophos or Bitdefender Excellent troubleshooting and communication skills Desirable Experience MDT (Microsoft Deployment Toolkit) Cloud storage platforms such as LucidLink or Egnyte Infrastructure migration and transformation projects What's On Offer? Hybrid working with regular remote working opportunities Ongoing training and professional development Clear progression opportunities Staff recognition awards and referral bonuses Regular company funded social events Enhanced annual leave allowance increasing with service Supportive and collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Ser- is looking for a Solutions Engineer (Infrastructure) in Chiswick, UK, to provide advanced 3rd Line support and deliver cloud-focused projects. The ideal candidate will have a strong background in infrastructure support within a Managed Service Provider (MSP) and experience with technologies like Windows Server, Hyper-V, and VMware. There are opportunities for ongoing training, professional development, and a supportive team culture. This role offers hybrid working, allowing for both remote and onsite support. Candidates should apply ASAP to join a dynamic team in a growing IT services business.
09/07/2026
Full time
Ser- is looking for a Solutions Engineer (Infrastructure) in Chiswick, UK, to provide advanced 3rd Line support and deliver cloud-focused projects. The ideal candidate will have a strong background in infrastructure support within a Managed Service Provider (MSP) and experience with technologies like Windows Server, Hyper-V, and VMware. There are opportunities for ongoing training, professional development, and a supportive team culture. This role offers hybrid working, allowing for both remote and onsite support. Candidates should apply ASAP to join a dynamic team in a growing IT services business.
Overview 3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. Role and responsibilities This is a highly influential role within their managed services department, delivering best-in-class service to all customers. You will have a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major incidents. You may, from time to time, need to visit our London-based customers in person to help resolve the most challenging troubleshooting cases, acting as the subject matter expert. The service desk team works together from our modern office in London. During probationary period, you will work in the office Monday-Friday. After the probationary period, you will have the option to work in a hybrid model (3 days in the office and 2 days from home). Skills / qualifications BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Technical skills Strong in Microsoft Azure (including Azure Site Recovery, Windows Virtual Desktop, Endpoint Manager) Azure Virtual Desktop (AVD) and FSLogix profile management Azure Active Directory (Identity, MFA, Conditional Access) Experienced in the administration and support of the following technology products: Microsoft 365 Microsoft Active Directory (on-prem) Microsoft Exchange (on-prem and hybrid) Always On VPN (AOVPN) Windows Server OS Intune (Endpoint Management, MDM) File System Technologies (permissions, storage) Domain Services: DNS, DHCP, VPN Equal opportunity McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
09/07/2026
Full time
Overview 3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents. Role and responsibilities This is a highly influential role within their managed services department, delivering best-in-class service to all customers. You will have a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security. As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major incidents. You may, from time to time, need to visit our London-based customers in person to help resolve the most challenging troubleshooting cases, acting as the subject matter expert. The service desk team works together from our modern office in London. During probationary period, you will work in the office Monday-Friday. After the probationary period, you will have the option to work in a hybrid model (3 days in the office and 2 days from home). Skills / qualifications BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Technical skills Strong in Microsoft Azure (including Azure Site Recovery, Windows Virtual Desktop, Endpoint Manager) Azure Virtual Desktop (AVD) and FSLogix profile management Azure Active Directory (Identity, MFA, Conditional Access) Experienced in the administration and support of the following technology products: Microsoft 365 Microsoft Active Directory (on-prem) Microsoft Exchange (on-prem and hybrid) Always On VPN (AOVPN) Windows Server OS Intune (Endpoint Management, MDM) File System Technologies (permissions, storage) Domain Services: DNS, DHCP, VPN Equal opportunity McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
08/07/2026
Full time
We are looking for an experienced Senior 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. This role has massive career progression opportunities. Role Senior 3rd Line IT Support Engineer Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits General Career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain. The Role Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel. Experience and Attributes Take control of P1 incidents and provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional onsite support and mentoring abroad Key Responsibilities Incident Leadership Lead technical response for Priority 1 incidents Coordinate internal teams and third-party vendors Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle sensitive situations professionally Build trust with high-demand customers Support key customers onsite when required Advanced Troubleshooting & Continuous Improvement Diagnose complex infrastructure, cloud, networking, and identity issues Work in multi-tenant MSP environments Mentor Level 1 and Level 2 engineers Improve technical standards, documentation, and operational processes Projects & Change Management Support migrations, onboarding, and critical changes Review technical designs and identify risks Participate in high-impact cutovers and changes Provide onsite technical leadership during key deployments when required Required Technical Experience Experience 3+ years in an MSP environment Experience managing critical incidents Customer-focused technical leadership Experience working with international customers (preferred but not essential) Microsoft & Identity Windows Server () Active Directory, Entra ID (Azure AD), Group Policy Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive Infrastructure & Cloud VMware and/or Hyper-V Microsoft Azure (IaaS and Identity) Backup and Disaster Recovery Networking TCP/IP, DNS, DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate clearly during incidents Manage demanding or frustrated customers Balance technical and commercial decisions Make decisions with incomplete information Lead without direct authority Work effectively across international teams Be open to occasional international travel Salary £48k - £65k D.O.E + full expenses/travel and bonus + benefits Apply now to find out more and join a fantastic business with long term and loyal clients, where you can grow your career and opportunities. Red Rhino Solutions - A Rare Breed We work exclusively with our clients to hire the best talent in the market for our hand-picked clients. We only work on select roles for select clients so you can apply for an honest and straight forward discussion and interview process. Follow us on LinkedIn to see other roles.
Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
08/07/2026
Full time
Senior Technical Support Engineer (3rd/4th Line) - Birmingham/Hybrid £50,000-£60,000 Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Technical Support Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux (Ubuntu)/VMware - healthy knowledge of Windows Server Citrix Microsoft 365 & Entra ID Apache, NGINX and/or IIS DNS, networking and load balancing Backup & Disaster Recovery SonicWall or similar firewall technologies Experience using PowerShell for administration and automation. Exposure to AI and automation tools to improve operational efficiency. Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience MSP background. Pre-sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across a varied client base. Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. Contribute to technical documentation, standards and knowledge sharing. Mentor junior engineers and promote best practice across the team. This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role. JBRP1_UKTJ
08/07/2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role. JBRP1_UKTJ
Senior IT Support Engineer - MSP - 45K Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 04/09/2024 Description Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server , SQL, Cisco, Active Directory, Power BI, Scripting - 45K Are you a Senior IT Support Engineer who has client-facing experience? Do you have experience working with Windows Server & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a Client facing 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers that can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter), Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security. Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not a necessity. Contact me on 0-7-7-9-1-6-1-5-7-0-3 to obtain job spec and client info. This is an opportunity to join a small but highly successful MSP with clients spanning over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures. Reporting to the Technical Services Manager your responsibilities will include: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target Building strong partnership relationships with customers Be a point of escalation for support calls. Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential - an opportunity to influence and make a change is on offer here. Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Predominantly office based. You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass reference checks. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don't have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Jo Bevington Recruiter: Jo Bevington Phone: Email: My Social
07/07/2026
Full time
Senior IT Support Engineer - MSP - 45K Location: East Midlands Industry: IT Salary: £40000 - £45000 per annum + Pension, 25 days holiday Posted: 04/09/2024 Description Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server , SQL, Cisco, Active Directory, Power BI, Scripting - 45K Are you a Senior IT Support Engineer who has client-facing experience? Do you have experience working with Windows Server & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a Client facing 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers that can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter), Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security. Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not a necessity. Contact me on 0-7-7-9-1-6-1-5-7-0-3 to obtain job spec and client info. This is an opportunity to join a small but highly successful MSP with clients spanning over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures. Reporting to the Technical Services Manager your responsibilities will include: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customer service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target Building strong partnership relationships with customers Be a point of escalation for support calls. Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential - an opportunity to influence and make a change is on offer here. Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Predominantly office based. You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass reference checks. If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don't have a CV ready just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Jo Bevington Recruiter: Jo Bevington Phone: Email: My Social
Job Title: Senior IT Support Engineer (Escalations / 2nd-3rd Line) Location: Nottingham IT MSP Why Join Us? Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work. Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes. Room to Grow: Access ongoing learning opportunities and exposure to modern technologies. Autonomy & Responsibility: Take full ownership of issues and see them through to resolution. Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients. Key Role Responsibilities Take ownership of advanced technical issues that require escalation beyond first-line support. Investigate and resolve problems thoroughly, focusing on identifying underlying causes. Provide on-site support when remote resolution isn't sufficient. Liaise with third-party providers and vendors to support issue resolution. Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication skills, with the ability to explain technical matters in a straightforward way.
07/07/2026
Full time
Job Title: Senior IT Support Engineer (Escalations / 2nd-3rd Line) Location: Nottingham IT MSP Why Join Us? Collaborative Environment: Be part of a close-knit technical team where knowledge sharing and mutual support are part of everyday work. Challenging Work: Handle complex technical issues that require real problem-solving, not just quick fixes. Room to Grow: Access ongoing learning opportunities and exposure to modern technologies. Autonomy & Responsibility: Take full ownership of issues and see them through to resolution. Customer Impact: Play a key role in delivering a calm, clear, and high-quality support experience to clients. Key Role Responsibilities Take ownership of advanced technical issues that require escalation beyond first-line support. Investigate and resolve problems thoroughly, focusing on identifying underlying causes. Provide on-site support when remote resolution isn't sufficient. Liaise with third-party providers and vendors to support issue resolution. Keep accurate and detailed records of work carried out, contributing to shared documentation. Ensure tickets are managed effectively, with clear updates and adherence to service levels. Balance competing priorities while maintaining service quality. Offer guidance to junior team members and help reduce repeat escalations. Contribute ideas to improve internal processes, tools, and service delivery. Key Attributes Required Demonstrable experience in a 2nd or 3rd line IT support role, ideally within a managed services environment. Strong working knowledge of Microsoft 365, Azure AD, Windows Server, networking, and virtualisation platforms. A structured and analytical approach to troubleshooting. Strong communication skills, with the ability to explain technical matters in a straightforward way.
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
07/07/2026
Full time
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
07/07/2026
Full time
A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on, ownership-focused role supporting around 100 users, delivering both endpoint engineering and security improvements across the business. This role is primarily office-based, with four days per week in the office and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Defender environments, strong endpoint security experience, and a track record of delivering improvements and stability in SME or professional services IT environments. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including device configuration, compliance policies, patching, and application deployment Maintain endpoint standards, lifecycle management, and secure device configurations Investigate and remediate security alerts using Microsoft Defender for Endpoint, ensuring compliance with organisational security standards Manage identity and access through Entra ID, including Conditional Access, MFA, and device compliance Act as a technical escalation point, handling complex endpoint and identity issues at senior 2nd / junior 3rd line level Contribute to automation, process improvement, and IT projects such as device rollouts, office moves, and infrastructure upgrades Ideal skills & experience: 4-5 years' experience in a 2nd line or endpoint engineering role within an SME, financial services, professional services, or MSP environment Demonstrable hands-on ownership of Microsoft Intune and Microsoft Defender for Endpoint Strong experience with Entra ID (Azure AD), Conditional Access, MFA, and device compliance Confident troubleshooting of complex endpoint, identity, and access issues Experience using PowerShell for automation and process improvements Strong understanding of endpoint security, compliance frameworks, and device management best practices Proactive, detail-oriented, and comfortable taking full ownership of technical issues This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have real responsibility for the EUC environment. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.
