Service Delivery Manager

Service Delivery Manager

Permanent - Hybrid - Bristol

On behalf of a key client in the Bristol area, we are looking for a Service Delivery Manager to join a high-growth, Bristol-based Managed Service Provider (MSP).

This isn't just a "ticket-managing" role. You will have full ownership of the Professional and Digital Services delivery function, building the operating discipline and commercial structure needed to scale through 2026 and beyond.

The Mission

You'll be the bridge between technical excellence and commercial success. Your goal is to drive disciplined project delivery-from scoping and SOW quality to final invoicing-ensuring every project hits its margin targets while maintaining the high quality customers expect.

What You'll Own

• Commercial P&L: Driving gross margin for all project-based work.
• End-to-End Lifecycle: Owning scoping, SOWs, change-order governance, and customer sign-off.
• Team Leadership: Managing and developing a team of Project Engineers and Digital Developers.
• Strategic Voice: Attending weekly leadership meetings to contribute to overall delivery strategy.
• Operational Excellence: Refining the "way we work" using tools like HaloPSA and structured frameworks.

Who You Are

• The Experience: 5+ years in an MSP, IT consultancy, or tech professional services environment.
• The Mindset: You understand the economics of project work-the difference between scope and change, and why gross margin matters.
• The Literacy: Solid technical understanding of Microsoft Cloud (M365/Azure), networking, and security. You don't need to be the deepest engineer, but you must be able to challenge an estimate or validate a scope.
• The Drive: You're motivated by building structure where there is currently goodwill and effort, but inconsistent process.

Why This Role?

This is a hybrid role based in Bristol (typically 3 days office / 2 remote). It offers a "seat at the table" in a business that uses a structured operating framework (EOS) to ensure every team member has clear metrics, priorities, and support