Koud is looking for a Desktop Support Engineer to work with one of our clients. Our client is a large financial institution with a strong presence in both local and international markets. They offer a wide range of financial services, including advisory on capital markets transactions, mergers and acquisitions, and the structuring of financial products for corporations, financial institutions, funds, governments, and individual investors.
Responsibilities:
- Provide on-site support for end users (hardware, software, network, devices);
- Administer and manage Active Directory (users, groups, computers);
- Manage Office 365 (user accounts, groups, license assignments);
- Perform basic Microsoft Intune tasks (device management, user/group administration);
- Take care of asset management (laptops, monitors, cables, accessories);
- Keep the office organized: moving monitors/computers, setting up desks, checking cabling, and ensuring everything works smoothly;
- Collaborate with the IT team to improve processes and ensure users have the best support experience.
Required Skills:
- IT support experience;
- Experience with Active Directory (users, groups, computers);
- Experience with Office 365 (licenses, users, groups);
- Exposure to Microsoft Intune (at least basic user/device management);
- Hands on profile: comfortable troubleshooting, organizing equipment, moving devices, plugging cables, etc;
- Strong communication skills and a proactive, problem solving attitude;
- Fluent English is required, Portuguese and Spanish are a plus
Nice to have:
- Experience in a financial services environment;
- Familiarity with asset management tools;
- Knowledge of video conferencing and collaboration tools.