IT Service Desk Analyst

Exemplar Health Care Support Centre, Sheffield

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.

• Act as the first point of contact for all IT support queries
• Answer calls, emails and self service tickets promptly
• Log and categorise incidents and service requests accurately
• Provide first line troubleshooting for hardware, software and network issues
• Guide users through solutions in a clear and friendly manner
• Escalate complex or unresolved issues to second line support
• Maintain detailed and accurate records in the ticketing system
• Set up and configure new user accounts, equipment and basic software
• Support password resets and access requests

• Proven 1st line Service Desk support (minimum 2 years)
• Supporting Windows 11 and Microsoft 365
• Knowledge of Windows Server Operating Systems (2016, 2019)
• Strong work ethic and self motivation with the ability to work under pressure
• Knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
• Active Directory experience
• Sophos
• Draytek
• Barracuda
• Datto
• Mac OS experience
• Manage Engine - Exchange Plus and AD Manager Plus

• GCSE's at Grade C or above in English & Mathematics or equivalent
• Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification

• Excellent supervision, peer support, learning opportunities and career prospects
• Retail and lifestyle discounts
• Free DBS check
• 24/7 counselling and support
• 25 days annual leave allowance plus bank holidays
• Blue Light Card eligibility

Sound good? We'd love to hear from you. Click the button to "APPLY NOW".