Job Description
Nomad Digital is recruiting a Service Desk Analyst to provide support to global customers, particularly in maintaining Wi-Fi connectivity on trains. This role requires dealing with customer support calls and emails, resolving issues using the incident management system, and coordinating with senior personnel for complex problems. Ideal candidates will have an IT background and experience in similar roles. The position offers a hybrid working model based in Newcastle upon Tyne, with a strong focus on customer service and team collaboration.