Integration Support Engineer

As an Integration Support Engineer at Payter, you are the technical expert ensuring a seamless Pre-sale to Production journey for our global customer base. You serve as a critical bridge within the Product function, providing the specialized developer support and guidance necessary to bring cutting-edge payment solutions from concept to reality.

You offer expert advice and product training, acting as the primary technical point of contact during the deployment and go-live phases. As a deep-level specialist in the Payter platform, you provide best-practice implementation advice and collaborate with the support team to resolve complex or unique technical escalations. Your role is essential in translating Payter's technology into functional, high-performing solutions for our partners.

• Become a subject matter expert on Payter hardware and software, including cloud APIs, TCP/IP Socket connectivity, and physical installation options
• Manage integration support tickets efficiently, providing detailed technical solutions via email, video calls, or chat
• Guide new customers through introductory consultations and best-practice implementation workshops
• Collaborate with clients during the development and testing phases to ensure successful certification before production deployment
• Document all technical interactions accurately to ensure seamless team collaboration and follow-up
• Identify and share opportunities for product and process improvements based on customer feedback to enhance the overall user experience
• Provide technical expertise to Implementation Consultants and Project Managers on large-scale, complex projects

At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, Transportation, Retail, Hospitality, Vending, Charity, Parking, and beyond. The adaptable Payter platform accommodates a diverse range of payment technologies (NFC, EMV, ApplePay, GooglePay, etc.), international banking processes, closed-loop payment and loyalty schemes and telemetry.

Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance data. We support a broad range of technologies, from Contact & Contactless EMV, Mifare, WiFi, 5G, Bluetooth, Touch Screens and more. Our state-of-the-art products have an extremely long service life, are of high quality, compliant with multiple international standards, boast great design, are user-friendly for all, multifunctional, and easy to integrate.

• You bring at least 2 years of experience in a similar integration role or 3-4 years in a multi-product technical support function
• You possess a working knowledge of HTTP, JSON/XML Restful APIs, and TCP/IP Sockets
• You are proficient with Postman and Swagger, and any software development experience is a major plus
• You ideally have familiarity with industry protocols like OCPP/OCPI, MDB, or Executive
• You have a diverse background across technical support, testing, documentation, and training
• You have proven problem-solving skills and a self-directed drive to learn how new technologies work
• You are socially adept with professional English fluency and a genuine customer-first mindset

If you do not meet all the requirements but are convinced that you have the qualities for this position, we would like to ask you to still apply. We are open to being convinced.

• Competitive salary and a discretionary bonus based on company performance
• 25 days of annual leave plus UK bank holidays
• Dedicated monthly "well-being days" to support mental health and work-life balance
• Attractive company pension plan
• Fully remote working environment with a focus on flexibility
• Opportunities for high-impact growth within an international scale-up in the payments industry
• Occasional travel for team collaboration (valid passport required)