Senior Infrastructure Engineer

About The Role

Senior Infrastructure Engineer

Hereford, England, United Kingdom

Type: Permanent

Working Pattern: Hybrid

The Opportunity

At MandM Direct, technology is the backbone of our retail operation - powering everything from our eCommerce platform to our warehouse systems and head office functions.

We are looking for a Senior Infrastructure Engineer to play a critical role in maintaining and evolving the infrastructure that supports one of Europe's leading online off-price retailers.

This is more than a support role. With 80% of your time focused on project delivery and infrastructure improvement, you will help shape a secure, scalable and resilient environment that enables innovation across the business.

If you're passionate about building stable, high-performing infrastructure and influencing technical standards at scale, this is an opportunity to make a meaningful impact.

Who Are We?

MandM is one of the biggest employers in Herefordshire and one of Europe's leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are investing in our product function and building capability for the future. Now is an exciting time to join our journey.

More than a role

• Competitive Salary: Your talent deserves recognition
• Company bonus: We succeed, you benefit
• Career Growth: Opportunity to grow
• Staff Discounts: Stay stylish with our exclusive discounts.
• Company Pension: Secure your financial future.
• ️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week
• Birthday Delight: Take your special day off to celebrate YOU
• Free Parking
• Health & Wellbeing programme; including critical illness insurance

The Role Scope

As Senior Infrastructure Engineer, you will operate as a senior technical authority within Tech Operations.

Your focus will be on ensuring our infrastructure remains secure, scalable and high-performing, while driving forward modernisation initiatives aligned to our architecture roadmap.

You'll collaborate closely with the Infrastructure Team Lead, Head of Tech Operations and wider technology stakeholders, acting as a senior escalation point and contributing to best-in-class infrastructure standards across the business.

Role Key Responsibilities

Infrastructure Strategy & Standards

• Contribute to the definition of infrastructure principles and technical standards
• Ensure solutions align to architectural direction and long-term scalability
• Evaluate emerging technologies to support future capability

Project Delivery & Modernisation

• Lead or contribute to enterprise-scale infrastructure projects
• Design and implement secure, resilient solutions
• Drive documentation and best practice across the environment
• Support ongoing infrastructure transformation initiatives

Operational Excellence

• Act as a senior escalation point for complex 2nd/3rd line issues
• Support network, server, identity and virtualisation environments
• Maintain system performance, availability and security
• Participate in an on call rota

Technical Leadership

• Mentor and support junior engineers
• Promote continuous improvement and knowledge sharing
• Create alignment across technical stakeholders

About You What We're Looking For

• Firewall expertise and core routing/switching (Junos Cli, Juniper, OSPF, BGP, VLANs).
• Proven experience delivering IT infrastructure projects.
• Windows Server & End User Computing.
• Identity & Access Management (AD, Entra and Okta).
• Virtualisation (VMware & GCP).
• EDM/MDM (Intune, SCCM and IRU).
• Backup solutions (VMware backup products eg. Veeam, IDPA).
• PowerShell scripting and API experience.
• Strong understanding of IT best practice
• Driving license required

Desirable

• Terraform, Linux administration, Hyperconverged Infrastructure, Cisco Meraki, Google Workspace.

Why Join MandM?

• 80% project-focused workload
• Opportunity to shape infrastructure standards and best practice
• Hybrid working model
• Influence across a large-scale retail technology environment
• Be part of a business investing in its tech capability

If you're motivated by building resilient systems, improving technical standards and enabling business growth through stable infrastructure, we'd love to hear from you.

About Us Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

Integrity

Teamwork

Accountability

Entrepreneurial approach