Digital Platforms Technical Analyst

Working pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)

Reports to: Head of Business Services & Digital Platforms

We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We've built a culture rooted in purpose, passion, and a healthy dose of humanity.

Joining Alpha Bank London isn't just about a career - it's about connection. You'll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It's this blend of international reach and local expertise that makes us strong. Whether you're starting out or stepping up. You'll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact.

We believe in doing well and doing good. That means more than closing deals; it's about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed.

Ready to make your mark? Let's do it. Together.

The Digital Platforms Technical Analyst plays a critical role in maintaining end to end technical visibility across core banking, card processing, and digital channels. Working closely with internal Business, Operations, and IT teams, as well as external managed service providers, you will ensure effective system integration, platform stability, and strong governance.

This role combines hands on technical analysis with stakeholder engagement, requiring the ability to investigate incidents, challenge vendor outputs, and clearly articulate technical issues and their operational impact.

• Maintain end to end technical oversight across core banking, card processing, and digital banking platforms
• Act as the bank side technical liaison for managed service providers and third party vendors
• Analyse incidents, challenge vendor root cause analysis, and support long term fixes
• Support system integrations, UAT, release validation, and change governance
• Work closely with Core Banking, Cards Operations, Customer Services, and IT teams
• Analyse card transactions, payment routing, authorisation, clearing, and settlement flows
• Translate technical issues into clear operational and business impact
• Support scheme changes (Visa / Mastercard) and regulatory-driven initiatives such as PSD2 and SCA
• Identify risks, recurring issues, and opportunities to improve platform stability and resilience

• Experience in banking, payments, fintech, or digital platforms
• Exposure to card issuing, payment processing, or digital banking environments
• Strong understanding of API-based integrations and system-to-system interactions
• Experience working with third party vendors or managed service providers
• Strong analytical, problem solving, and stakeholder management skills
• Ability to clearly explain technical issues to non technical audiences

At Alpha Bank London, our values shape everything we do:

• Innovation - Contribute ideas to improve processes and efficiency.
• Collaboration - Work closely with a supportive team to achieve shared goals.
• Excellence - Deliver accurate, high quality work that makes a difference.
• Delivery - See the results of your efforts in real time operations.
• Empowerment - Take ownership of your tasks and build skills for your next career step.