Job Description
About SolarAid
Following a record year of fundraising, we are now investing in our data capability and are recruiting a Database Officer to take ownership of our CRM and supporter data.
SolarAid is an international charity working to ensure access to clean, safe solar lighting across sub-Saharan Africa. Our work delivers immediate benefits for families while protecting the planet.
About the role
You will lead the management, governance and development of our Salesforce CRM, ensuring that fundraising and engagement activity is underpinned by high-quality, reliable data.
This role combines:
Hands-on CRM management
Data governance and compliance
Systems and integration oversight
Insight and reporting for fundraising teams
Key responsibilities
Maintain and improve data quality, accuracy and consistency
Lead data governance and GDPR compliance
Oversee data flows and integrations across systems
Deliver reporting, segmentation and insight
Support colleagues to use data effectively
Manage relationships with external CRM specialists
Person specification
Essential
Experience using Salesforce (ideally NPSP) or similar CRM
Strong experience managing data quality and integrity
Experience with data governance and compliance (GDPR)
Experience producing reports and insights for fundraising or engagement
Ability to work with both technical and non-technical stakeholders
Desirable
Experience working with external CRM/data partners
Experience supporting finance processes (e.g. income reconciliation)
Experience training or supporting colleagues
Knowledge of data protection law
