Solutions Architect - Amazon Connect

An innovative technology consultancy is seeking an experienced Amazon Connect Solutions Architect to design and deliver scalable, secure, and cost-efficient cloud-based contact centre solutions. The organisation specialises in leveraging modern technologies, including AI-driven capabilities, to help businesses optimise operations and enhance customer engagement.

Location: United Kingdom (Hybrid - Manchester/Sheffield/London or Remote Flexibility)

Role Responsibilities

• Design and implement end-to-end Amazon Connect and cloud-based contact centre architectures
• Translate business requirements into scalable and secure technical solutions
• Collaborate with cross-functional teams to integrate systems and streamline processes
• Provide consulting expertise, engaging directly with stakeholders and clients
• Ensure solutions are aligned with best practices in security, performance, and cost optimisation
• Support the adoption of AI and automation technologies within contact centre environments
• Contribute to continuous improvement of architecture frameworks and delivery methodologies

Key Requirements

• Proven experience in Solutions Architecture and system design
• Strong hands-on experience with Amazon Web Services (AWS)
• Direct experience with Amazon Connect or contact centre platforms
• Background in consulting and delivering tailored client solutions
• Solid understanding of software development methodologies and integration patterns
• Experience designing and optimising business processes
• Strong problem-solving skills with the ability to bridge business and technical needs
• Excellent stakeholder management and communication skills
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)