Housing Systems Administrator

Housing Systems Administrator

Salary: £21,460.08 per annum

(FTE £26,467.43 per annum)

Hours: 30 hours per week

Location: Ipswich/ hybrid working

Work Pattern: To be agreed between Mon-Fri

Ref: IP380

Do you have a keen eye for detail and enjoy using accurate data to make a difference?

This role plays a key part in supporting Orwell's ambition to deliver clear, accurate and meaningful information across our Housing services. You will work collaboratively to provide high quality administration, reporting and analysis, while managing and maintaining housing related databases and records. You will also help ensure the accuracy and integrity of customer, charges and performance data.

What you'll be doing:

• Communicate effectively with colleagues and customers, focusing on data, information services, utility management, rent and service charge information, reporting and statistical analysis.
• Support the collation and submission of regulatory data and statistical returns, ensuring accuracy and compliance, and respond to requests from local authorities, external agencies and partners.
• Assist with implementing accommodation charges in line with legislation, regulations, landlord responsibilities and Orwell's policies, including appropriate communication with residents.
• Support financial coding of service charge related and utility invoices, investigate queries, and record information to support annual rent and service charge reviews.
• Maintain and update housing management databases, supporting accurate customer, performance and service standards data across housing services.
• Assist in managing utility supplies, including procurement, contract management and invoice processing, and provide management information on utility consumption and expenditure.

Person specification:

GCSE or equivalent including Maths and English Language

What can we offer you?

• 22 days annual leave (pro rata) plus bank holidays.
• Buy/sell annual leave.
• Cashback Health plan.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
• Access to Blue Light Card - membership fees apply.
• Wellbeing programme.
• Reward and recognition awards.

Closing date: Friday 8th May 2026

Interview date: Tuesday 19th May 2026

Before applying

Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment.

Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

Apply with Confidence

Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for.

We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing .

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By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application.

For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing