Operations Service Analyst | Application Support | Salesforce | AWS | .NET | ITIL

Operations Service Analyst required to support BAU operations and ensure stability of Sales Service applications, CRM platforms, and integrated systems in an enterprise environment.

Key Responsibilities:

• Hands-on support of BAU operations across production applications and integrations
• Support .NET applications, AWS environments, and Salesforce (incl. Salesforce Shield)
• Manage incidents, service requests, and changes within SLA targets
• Perform root cause analysis and drive issue resolution
• Monitor system health, performance, and service stability
• Support integrations, APIs, and smaller application ownership (end-to-end)
• Coordinate across business, engineering, infrastructure, and vendors
• Maintain SOPs, run books, and operational documentation
• Support release, change, and deployment activities
• Contribute to governance, reporting, and compliance

Must Haves:

• Highly hands-on, execution-focused doer
• Comfortable working at pace and delivering across multiple tasks
• Proactive, able to take initiative with minimal oversight
• Strong troubleshooting and problem-solving skills
• Flexible and adaptable mindset

Key Skills:

• Application Support & Production Operations
• ITIL (Incident, Problem, Change Management)
• Salesforce (incl. Salesforce Shield)
• AWS, .NET, SQL/PostgreSQL
• ITSM tools (ServiceNow, Jira)
• API/integration support

Experience:

• 3-6 years in Application Support/Operations in an enterprise environment
• Experience with CRM/Sales Service systems and integrations
• Understanding of service life cycle and deployment processes