Service Engineer

Service Engineer needed by my rapidly growing client. This is a role where you can really grow your career within IT, in an area where there is massive investment. You must have SC clearance or have recently lapsed SC clearance.

Role Summary

• You will provide hands-on technical support, work with servers, RHEL, networking basics, and Nexor products. You follow procedures with accuracy. You keep the build and inventory functions organised. You handle customer communication in a clear and polite way.
• To support product delivery and customer service. You manage Level 1 and Level 2 support tasks. You complete physical builds. You maintain inventory. You run the build area. You manage licenses. You enable Technical Consultants to focus on deployments.

Support

• Handle Level 1 tickets.
• Handle Level 2 tickets.
• Gather diagnostics.
• Escalate complex issues to Technical Consultants / Level 3.
• Maintain clear communication with customers.

Builds

• Install physical server hardware.
• Follow build documentation.
• Install and configure RHEL at a basic level.
• Complete network setup tasks.