Operational Support Assistant

Operational Support Assistant £25,000 Torquay, Devon

Do you enjoy working with data and systems to keep things running smoothly? Are you someone who takes pride in accuracy while supporting a busy team?

Riviera Insurance Solutions is growing, and we are looking for an Operational Support Assistant to support our day-to-day systems, reporting, and IT operations.

The role

You will work closely with colleagues across the business to help maintain systems, produce reports, and support users. This is a varied role where no two days are the same, offering the chance to build your skills across data, systems, and operations.

Key Responsibilities

• Assist in producing daily, weekly, and monthly MI reports
• Support data extraction, validation, and formatting
• Maintain reporting templates and ensure accuracy
• Provide support for core business systems, including CRM and Microsoft 365
• Assist with user setup, configuration, and system access
• Help resolve system issues and escalate when needed
• Support onboarding and offboarding of staff, including devices and permissions
• Provide first-line support for basic IT and system queries
• Assist with managing IT assets and equipment
• Support mobile and telephony setup, including user extensions
• Help resolve user issues with phones and mobile devices

About our company

Riviera Insurance Group is a specialist provider of business, taxi, and personal insurance across the UK. Based in Torquay, we have grown from a small start-up into a team of over 80 colleagues across four broker brands.

We now support more than 35,000 policyholders each year and manage over £30 million in premiums. Our approach is built on strong customer service, clear processes, and doing things the right way.

The Benefits

• Competitive salary
• Opportunities for learning and development
• Supportive and collaborative working environment
• Exposure to a wide range of systems and business functions

The person

• You will be organised, reliable, and comfortable working with detail. You enjoy solving problems and working with others.
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Confident using Microsoft 365, especially Excel and SharePoint
• Clear communication skills
• Willingness to learn and take on new tasks
• A positive and proactive approach
• Ability to manage multiple priorities
• Desirable experience includes working with data, reporting tools such as Power BI, or basic IT support.

What s next

Apply now to take the next step in your career with Riviera Insurance Solutions.