An exciting opportunity is available for an enthusiastic individual to join an IT Support company as an Information Communication Technician (ICT) Level 3 Apprentice. This role based in the West Midlands, is ideal for someone passionate about IT, eager to develop technical skills, and ready to support the digital operations of a growing business.
Duties
- Provide first-line technical support to staff and end-users, resolving issues related to hardware, software, and network systems
- Install, configure, and maintain IT equipment, including computers, mobile devices, and printers
- Support the management and deployment of operating systems and application software
- Monitor and maintain network infrastructure, including Wi-Fi, LAN, and telephony systems
- Assist with cyber security tasks and participating in IT security awareness initiatives
- Handle data backup and recovery procedures
- Create and update technical documentation and user guides
- Deliver excellent customer service both in-person and remotely
- Collaborate with IT colleagues and other departments to solve problems and improve services
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated