Programme Support Officer

Join a team where your ideas matter, your development is supported and your personality is welcomed. Our Integrated Network Delivery team is growing and we are looking for a Programme Support Officer who can bring energy, organisation and great communication skills to a busy and friendly environment.

This is a fantastic opportunity to play a central role in improving the performance of United Utilities wastewater network. You will work closely with project engineers and the wider TOTEX prioritisation teams to help deliver programmes that protect communities, enhance the environment and support long term resilience.

As a Programme Support Officer, you will support the Project Engineers and Programme Delivery Manager in developing monitoring and controlling planned programmes of work. These programmes are key to reducing flooding and pollution events and improving wastewater network performance across a defined geographical area.

You will thrive in a fast-paced environment where taking initiative is encouraged, being proactive is valued and learning quickly is part of daily life. You will become an essential link in the delivery chain helping to balance customer service, regulatory compliance, operational performance and efficiency.

You will be joining the Integrated Network Delivery team - a small supportive and warm team that champions collaboration and enjoys good humour alongside hard work. They celebrate success openly and encourage personal growth with a real focus on developing skills and supporting career progression. This is a place where people look out for each other and where assertiveness, organisation and the confidence to chase things through are genuinely appreciated.

Your role will involve supporting the successful delivery of our improvement programmes. Key responsibilities include:

• Monitoring and controlling planned improvement programmes across your allocated geographical area
• Building strong and productive working relationships with Project Engineers Network Field teams Asset Management colleagues and external partners
• Working closely with Production Planning and Delivery Support Officers to help shape efficient and effective programme plans
• Supporting the Programme Planning Manager and Production Planning and Delivery Manager with wider programme activity
• Analysing how planned programmes influence wastewater network performance and identifying opportunities for improvement
• Spotting synergies and sharing best practice across the wider planning and delivery teams
• Monitoring and reporting monthly expenditure including accurate VOW and LBE reporting
• Maintaining trackers and management information to keep programmes on track

Using systems such as SAP, Excel general Microsoft tools and Tableau dashboards to support reporting and insight

We are looking for someone who not only has technical knowledge but the right mindset and behaviours to thrive in the team. You will be:

• A good communicator who can confidently engage with Project Engineers and the wider TOTEX prioritisation team
• Assertive and willing to chase updates and drive actions forward
• Organised and able to manage your workload independently
• Proactive with the ability to take initiative and bring new ideas to the table
• A quick learner able to get to grips with systems and processes efficiently

• Strong in analytical and data handling skills
• Confident using SAP (or equivalent), Excel, proficient across Microsoft Office programs, and dashboards such as Tablo
• Strong interpersonal skills and the ability to build positive relationships

This role offers you the chance to make a meaningful difference while developing your skills and shaping your career. You will be supported by a warm encouraging and knowledgeable team and given the space to grow your expertise in a key operational area of the business.Benefits:

• 26 days' annual leave (rising to 30) plus bank holidays

• Competitive pension (up to 14% employer contribution)
• Performance-related bonus
• Company-funded healthcare plan
• Retail discounts, gym savings and wellbeing support
• EV salary sacrifice scheme
• ShareBuy scheme
• Enhanced parental leave
• Flexible benefits through MORE Choices

If you want a role where you can influence change learn quickly and be part of a genuinely friendly team this is the perfect next step.