Digital Service Manager (Interim)
We are looking for an experienced Digital Service Manager to lead the management and delivery of digital services across two councils.
These two councils have formed a strategic partnership, sharing knowledge, expertise, and projects to deliver better outcomes for their communities.
The Role
As part of our Digital, Data and Technology team, you will lead digital service teams across:
Product Development & Application Support
Geospatial Services
You will play a key role in ensuring our digital services are reliable, efficient, and continuously improving.
Key Responsibilities
Take ownership of live digital services and ensure their smooth operation
Act as an escalation point for incidents, problems, and service requests
Work closely with council services to reduce failure demand
Use feedback from residents and staff to improve digital experiences
Ensure services meet information governance, data protection, and security standards
Lead and deliver service improvement projects using project management skills
Manage suppliers and oversee budgets
About You
You will have:
Strong experience managing digital teams and services
A track record of delivering and improving live digital products
Excellent stakeholder management and relationship-building skills
Experience with the Microsoft technology stack
A background in development (desirable)
Working Arrangements
Hybrid working, with a combination of remote and on-site work.