IT Support Engineer

IT Support Engineer (1st Line)
Ipswich - Office Based 5 days p/w
26,000 to 30,000 + Training + Progression + Extensive Benefits inc. Private Medical Insurance

Are you a 1st Line IT Support Engineer or IT Technician looking to build real technical depth in a structured, cloud-first environment, rather than just handling tickets?

This role sits within Workplace Services, a collaborative internal team responsible for user experience, platforms, and devices across the business. You'll be working closely with Senior IT Support day to day, not siloed, giving you consistent exposure, guidance, and the chance to develop properly.

You'll support day-to-day IT issues, onboarding/offboarding, and Microsoft 365 administration, while gaining hands-on experience across Entra ID, Intune, and device management within a modern SaaS environment.

The focus here is on development, building strong fundamentals in M365, identity, and endpoint management, with a clear path into Senior IT Support or a more M365-focused role over time.

This is a good move for someone coming from an MSP or small team who wants more structure, support, and the chance to deepen their technical skillset in one environment.

The Role:
Provide 1st Line IT support via an ITSM ticketing system
Troubleshoot hardware, software, access, and Microsoft 365 issues
Support joiner/mover/leaver processes including account and device setup
Assist with device provisioning, asset management, and troubleshooting
Work closely with Senior IT Support on escalations and ongoing improvements
Maintain accurate documentation and audit-ready processes
Based in Ipswich, 5 day per week in the office

The Person:
Experience in a 1st Line IT Support or Service Desk role
Working knowledge of Microsoft 365 applications
Strong communication skills with a user-focused approach
Organised and comfortable working to documented processes
macOS support experience desirable
Looking to build towards Senior IT Support or M365 specialism
Located within commutable distance to Ipswich

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.