Business Analyst

Position

Why this Role Exists:

QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.

Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.

This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.

As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:

Lead Business Requirements & Process Design

• Facilitate structured discovery workshops across multiple business functions.
• Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
• Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
• Translate commercial, operational, and people-related needs into system-enabled solutions.
• Drive alignment toward Group-standard processes across regions.

Support Core Systems & Broader IT Landscape

• Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
• Support system enhancements and optimisation across the Microsoft Power Platform.
• Partner with Group IT to define and deliver requirements for internal systems supporting:
  • People & Culture
  • Commercial & Sales
  • Operational fulfilment
  • Finance
  • Software Development environments
• Ensure strong cross-system data integrity and process alignment.

Integration & Transformation Initiatives

• Support M&A integrations by analysing acquired business processes and defining migration requirements.
• Conduct system impact assessments and support data transition planning.
• Work alongside Group IT and PMO to ensure business readiness for system rollouts.
• Lead business-side UAT coordination and solution validation.

Continuous Improvement & Governance

• Identify inefficiencies and drive automation or simplification opportunities.
• Maintain traceable requirements documentation aligned to PMO governance standards.
• Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.

Requirements

What You'll Bring:

• At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
• Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
• Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
• Demonstrable experience leading workshops and influencing stakeholders without direct authority.
• Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
• Experience supporting system implementations, rollouts, or integrations.
• Excellent analytical, documentation and stakeholder management skills.
• Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
• Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
• Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
• Travel to QBS locations on an as-needed basis to support role responsibilities.

Preferred Skills

• Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
• Exposure to M&A integrations or system consolidation.
• Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
• Experience working within a structured PMO environment.
• Lean / continuous improvement mindset.
• Exposure to software distribution or reseller business models.

Other information

Benefits:

• £60,000 per annum
• KPI quarterly bonus scheme
• Excellent contributory pension scheme
• Healthcare scheme
• Cycle to Work Scheme
• Life Cover
• Online retail discounts
• Full training and development programme
• Mentoring opportunities
• Opportunities for promotion and career progression

Our Commitment to Inclusion:

At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.

We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.