Support Team Lead (Tech)

Support Team Lead (Technical Support - Servers)

Bristol (On-site) | £40,000

We're looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.

This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.

What you'll be doing:

• Leading and developing a team of technical support engineers
• Acting as the escalation point for complex server-related issues
• Ensuring support tickets are resolved within SLAs
• Improving support processes, documentation, and KPIs
• Working closely with engineering and production teams to resolve root causes
• Supporting key customers and handling high-priority incidents

What we're looking for:

• Experience in technical support (Servers/datacentre hardware preferred)
• Previous team leadership or supervisory experience
• Strong knowledge of server hardware, RAID, and system troubleshooting
• Familiarity with Linux/Windows Server and networking basics
• Excellent communication and problem-solving skills

Nice to have:

• Experience in an SME or manufacturing environment
• Knowledge of tools like IPMI, iDRAC
• IT certifications (eg, CompTIA, Linux, Microsoft)

Click apply if you are interested in starting something new.