IT Support Engineer

IT Support Engineer

Ashford

Our client is looking for a hands-on IT Support Engineer to join their growing IT team and support the stability, security, and performance of their core technology environment.

Reporting to the IT Manager, this role combines infrastructure management and technical support, ensuring business systems run efficiently while delivering a high-quality user experience across the organisation.

As an IT Support Engineer for this role, you will live locally to Ashford and be able to commute daily, time limited right to work will not be considered.

• Up to 35,000/annum
• 25+8 days holiday plus your Birthday off
• Hybrid
• 10% bonus - profit related
• Holiday Purchase - 5 days
• Generous Company contribution salary-sacrifice pension scheme
• Life Assurance 4x basic salary
• Holiday purchase scheme (up to 5 days), birthday day off etc

Key Responsibilities

• Support and maintain servers, networks, and storage infrastructure
• Provide escalated technical support across hardware, software, and systems
• Administer Microsoft 365, Windows Server, and VMware / ESXi environments
• Assist with cloud platforms (AWS / Azure) and infrastructure optimisation
• Implement security best practices, backups, and disaster recovery procedures
• Support hardware deployments, asset management, and documentation
• Mentor junior team members and contribute to the continuous improvement of support processes.

Skills Required

• Team player with a 'can do' attitude, happy to be hands on
• Strong experience with Microsoft 365, Windows Server, and VMware
• Knowledge of Azure is essential - Linux (Ubuntu) and AWS is a nice to have
• Understanding of networking, storage (NAS/SAN), and security principles
• Experience with backup and disaster recovery solution.
• This is an excellent opportunity for an IT Support Engineer who enjoys solving complex technical challenges and improving IT infrastructure performance.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

We'd appreciate a CV in Word format.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.