IT Technician

Your new company
You will be joining a well-established education provider recognised for delivering high-quality learning experiences to a diverse community of students. The organisation is committed to excellence, innovation, and providing outstanding support to both learners and staff. You will be part of a friendly, collaborative, and professional IT service that supports teaching, learning and administrative operations across multiple sites.

Your new role
We are seeking a Temporary IT Technician to join our on-site IT team based at our Knowsley site. You'll be part of a close-knit team, with additional support from a wider team.In this role, you will provide 1st and 2nd line technical support, assisting staff and students with hardware, software, and general IT queries. You will support a range of systems including Microsoft 365, Active Directory, SharePoint, and other Microsoft technologies, with opportunities to work with specialist education-based tools.

Your core work pattern will be 36 hours per week:
The interim role is to start ASAP
Mon-Thurs: 08:30-17:00 (1-hour break)
Fri: 08:30-16:30 (1 hour break)

You will also MAY participate in a rolling rota to cover occasional late shifts up to 19:00 for adult learner support.
You may be required to travel to and work from other locations across Knowsley and St Helens as needed.

Key responsibilities include:

• Providing 1st & 2nd line IT support in accordance with SLAs
• Troubleshooting hardware, software, network, and user issues
• Logging and managing helpdesk tickets
• Maintaining high standards of customer service
• Supporting the development and implementation of robust IT processes
• Ensuring adherence to IT security principles
• Participating in enrolment activities and occasional off-site work
• Keeping up to date with relevant ICT training and development

What you'll need to succeed
To excel in this role, you should bring:

• Experience working in an IT support (Education desirable)
• Strong communication, diagnostic and problem-solving skills
• Excellent organisation, planning, and time-management abilities
• A proactive, positive, and approachable attitude
• Ability to work independently and as part of a team
• Flexibility to occasionally work evenings or off-site
• DBS clearance (on appointment)

What you'll get in return

• A dedicated consultant at Hays to support with compliance, payroll and future opportunities
• A supportive team environment with opportunities for learning and skill development
• Experience working with a broad range of Microsoft technologies and education-specific systems
• The chance to make a real impact by supporting staff and students within a vibrant educational setting

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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